Our client is the IT department of a European retail bank and insurance company. They require future-proof financial reporting to be available to the managerial levels of their organisation. To achieve these ambitions, we defined a new reporting framework together with our client, and built & implemented the necessary tools and processes on that foundation. It has led to a considerably reduced workload in the preparation of reports, freeing up time for value-added activities, increasing flexibility in reporting in order to gain more insights, and adding further autonomy for end-users.
The customer had inherited a patchwork of reports and related processes, and needed to be much more efficient and responsive moving forward. It was essential for them to be able to swiftly address swiftly future (and therefore yet unknown) needs and improve financial awareness throughout the IT department.
The client has a culture of decentralisation, meaning different parts of the organisation may have vastly different requirements and ways of working. In addition, end-users have very different backgrounds, meaning varying degrees of financial and technical comprehension.
We reviewed the existing reports and interviewed the end-users in order to define the right requirements for the management reporting, and, based on this, defined a framework and related guiding principles.
We set-up the technical solution using innovative and flexible tooling, as well as designed and implemented unobtrusive processes. We also extensively documented the new tools and processes, and trained the end-users so that they can be completely autonomous.