The client is a major player in the Belgian banking sector offering a variety of services in private banking, asset management, investment banking and asset servicing. As one of the seven Belgian banks that fall under the direct supervision of the European Central Bank (ECB), the client’s goal is to comply with the regulatory expectations and maintain its reputation vis-à-vis its customers as well as the supervisors. However, as an independent group owned by private shareholders, the bank presented certain specificities in its functioning that did not correspond to the current regulatory environment, which in turn, lead to a negative assessment (annual SREP review) by the ECB. In this regard, Avantage Reply has been provided with the task of supporting the client in setting up and implementing an action plan to respond to the ECB’s concerns and worked in close collaboration with the management of the Bank to achieve the objectives.