Nowadays, companies would like to have all IT systems integrated to each other and any important indicator well rendered on a handy dashboard. While tech moves fast and new integration patterns are made generally available, it is often unfeasible for a company to have the ultimate piece of software. Instead, IT activities are often carried out on legacy systems by human personnel, committed in time-consuming, routine based, repetitive tasks. Communication and synchronization are handled via email or other untraceable means. Auditing such an implementation is often beyond capabilities.
A comprehensive automation framework and a battle-tested adoption methodology can boost IT processes, reduce running costs by flanking human resources with bots, ensure auditability of each end-to-end run and automatically produce insightful indicators.
All of these, without the cost of replacing legacy systems or changing the way people do their job.
A large retail company has dramaticaly reduced the cost for the monitoring of its supply chain between warehouses and point of sales. All involved IT processes are now completely auditable and automated. Control operators are able to intercept automatic operations and undertake any required corrective manoeuvre while business people are able to see in near real time the performance of processes.
A big of automotive has considerably cut the cost for monitoring of the spearhead service in his B2C digital offering. Whenever an issue arises, RPA properly addresses the right solver entity through standard ITSM procedures, providing any useful detail as a human controller would have done. But faster and cheaper.
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