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AMS and Application Development on ServiceNow Platform
Atlas Reply supports the Energy Operator in managing application maintenance, development, testing, and delivery activities on the ServiceNow platform. They also propose new solutions and improvements for all applications of competence.
Customer's Needs
This project can be broken down into as many sub-projects as there are applications of competence. Some of these sub-projects are managed in Agile mode.
The customer’s goal:
Management of application maintenance activities.
Management of development, testing, and delivery activities.
Bug fixing.
Implementation of new requirements and functions, integration with external and internal company systems.
Management and improvement of the information repository on Knowledge Base Portal.
Migration to the Agile methodology for those processes where it is not yet in place.
ServiceNow Platform Enhancement
One of the primary objectives for the customer is to manage the application development and maintenance of the ServiceNow platform, which is deployed across multiple applications within the Corporate Systems perimeter.
Main challenges:
- Retrieval of clear and detailed requirements
- Accurate and detailed receipt of Incidents, Requests, Changes, etc.
- Lack of knowledge among some owners of external processes that impact the customer's ServiceNow platform.
Each customer request is analysed, and the most appropriate solution is proposed.
Constant monitoring and resolution of incidents received
Analysis and proposal of change requests for the resolution of massive Incidents