Creating better customer engagement in retail

Sept 13th 2022

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Many of the customer engagement challenges brands face are common issues with relatively simple solutions. Fortunately, we know how to overcome these challenges and prepare you to supercharge your customer experience – so you can engage any customer, at any time, over any channel.

Why attend?

Effective customer engagement relies on personalisation and speed – both of which are hard to achieve at scale. Traditional communication channels like voice and email are limited by manpower and are expensive to grow.

It's not all doom and gloom, however. In today's rapidly evolving, digital-first landscape, customer engagement has become a critical battleground and a means of differentiation.

Join us for this informal event to explore key customer engagement plays in retail, and discuss current challenges and trends with peer-to-peer networking.

We will demonstrate how technology can help with customer engagement including:
  • How Virtual agents can successfully engage with your customers
  • Why an omnichannel presence is key to engagement
  • Leveraging smart automation to route enquiries and empower your agent experience


  • Tim Shepheard-Walwyn

    Senior Manager at Sprint Reply

  • Sam Richardson

    Principal Business Consultant, Foundry at Twilio

Event details, and RSVP:

Septemaber 13th 9.00 am – 11.00 pm
Reply Office (160 Victoria St 2nd floor Nova South, London SW1E 5LB) in the Solar room

Join us to explore common challenges together, and hear from our experts who will share some key tips and demonstrate a modern customer-to-agent experience.


9:00 AM Welcome, coffee, tea and pastries

9:30 AM Presentation and demonstrations

10:10 AM Networking and refreshments

11:00 AM Event Close

If you cannot make it to the event but want to know more about creating better customer engagement in retail, download our E-book -
"3 Essential Customer Engagement Plays to Deliver the Dream in Retail".

Sprint Reply is the Reply Group company specialising in Intelligent Process Automation. Our mission is to create automation platforms capable of solving concrete business problems, supporting our customers in the transformation towards the Intelligent Enterprise and the adopting a scalable and efficient Digital Workforce. In Sprint Reply we combine an execution-oriented engineering approach with strong experiences in 4 technology families, Robotic Process Automation, Computer Vision & ICR, AI & Machine Learning and Process Mining, dedicating constant attention to R&D on various Artificial Intelligence issues.

Today's leading companies trust Twilio's Customer Engagement Platform (CEP) to build direct, personalized relationships with their customers everywhere in the world. Twilio's leading communications APIs enable companies to engage with their customers across voice, conversations, messaging, video and email. Twilio Segment, the leading Customer Data Platform, allows companies to create highly personalized interactions and automated customer profiles based on first-party data from multiple channels. Twilio enables companies to use communications and data to add intelligence to every step of the customer journey, from sales to marketing to growth, customer service and many more engagement use cases in a flexible, programmatic way. Across 180 countries, millions of developers and hundreds of thousands of businesses use Twilio to create magical experiences for their customers.