Self care mobile app

Enhance your Customer Care

SCENARIO

Strong business-to-customer relationships are essential for client retention, primarily dependent on the quality of after-sales service provided. As customer expectations for better service grow, driven by increasing connectivity and smartphone use, self-service channels like FAQs and virtual assistants have become vital: they responds to new needs and real expectations of customers.

EFFECTIVE SOLUTION

• Enhance customer experience while reducing the service cost

• Help companies in boosting client engagement and advertising additional services

• Offers numerous advantages to final customers while expanding the revenue potential

KEY BENEFITS

• Reduce costs

• Increase loyalty

•Collect insights and your customers

• Provide autonomy

• Grant availability

• Offer personalization

SOLUTION

Live Reply can help you design and develop a modern, fast, and robust mobile app that not only covers all the essential self-care scenarios but also leverages the latest technologies.


  • Authentication


    Credentials, Biometrics, Passwordless, Social

  • Account Management


    Profile information, subscriptions, usage monitoring, order management

  • Customer Support


    Help center, User guides, FAQs, Chatbot

  • Feedback and surveys


    Areas for improvements, insights

  • Loyalty programs


    Points, Rewards, Personalized offers

RESULTS

With mobile vertical expertise, Live Replyis a unique partner to support your business from strategy, to design and technical implementation of a mobile app. Live Reply counts multiple apps developed for a variety of market and use cases.


Let's start working together right now. Drop us a line at to know more.