Sytel Reply has been chosen as main partner to drive the digital transformation program in order to face the phenomenon of digital disruption finding new opportunities to generate value, maximise customer satisfaction and deliver success.
The recent phenomenon of
digital disruption has posed new challenges and needs, especially in the Telco & Media field. The most innovative companies have taken up the challenge by finding an opportunity to make the leap from a network-centric to a
customer-centric company, in order to unlock new ways to create new products and services and to generate new customers and revenues.
The main transformation programs’ objectives pursued by our Client are:
Sytel Reply has been chosen as the main partner to drive the digital transformation program, outlining the right approaches, methodologies and technologies to generate value, maximise customer satisfaction and deliver success.
design thinking methodology, Reply’s experts lead Client into a complete transformation of existing business processes, leveraging a wide variety of skills, spacing from analytics and business process domain to digital marketing knowledge, information architecture, migration, and digital design. Coupling a deep business process experience with digital transformation know how, Sytel Reply has been able to successfully deliver, with an
Agile and DevOps approach, new customer journeys in extremely short time intervals.