Press Article

Creating remarkable customer experience by understanding customer intent

Katie Routledge, Manager, Retail Reply explains the most effective strategies for building a remarkable, digitally enabled customer care experience that enables retailers to maximise each customer interaction at The Retail Bulletin.

29.06.2022 / TechInformed

Press Article

How EasyJet is scaling to new highs with AI

Ian Chambers, the low-cost airline's digital director who also oversees the holiday segment, explains to TechInformed how the firm utilizes Sprint Reply's chatbots and personalisation to handle enquiries and drive bookings.

27.05.2022 / EU Automation

Press Article

EU Automation Magazine

Tim Shepheard-Walwyn, senior manager at Sprint Reply UK, has an interview with AUTOMATED about Sprint Reply UK: "Our mission is to help our customers interface with their business systems through optimisation and transformation of their business processes."

Read the full interview in the EU Automation Magazine.

03.05.2022 / Today UK News

Press Article

The best companies to work for in the UK named for 2022

Airwalk Reply UK becomes Great Place to Work  certified! Through the Certification process, valuable employee feedback is captured using the research-driven Trust Index© survey and details about the programmes and practices that make each workplace unique. 85% of the Airwalk Reply team completed the survey and the company scored a 92% positive.

11.04.2022 / Robotics & Innovation

Press Article

How machine vision technology is transforming operations and adding value across key industries

Tim Shepheard-Walwyn, senior manager at Sprint Reply UK, shares his thoughts on this topic of delivery robots in the April 2022 issue of Robotics & Innovation Magazine.

21.03.2022 / Logistics Voices

Press Article

The megatrends impacting supply chains in 2022 and beyond

Events over the past two years seem to have conspired to disrupt the global supply chain, which forced the slow-down or even shut-down of production and distribution means, while simultaneously creating soaring consumer demand for unanticipated items.
Read the full article to know the trends supply chain leaders should be looking out for.

16.03.2022 / Technology Dispatch

Press Article

REPLY Develops the Digital Repair Shop Service vjumi for SELECT AG Using an Innovative Cloud-Based IoT platform

Reply announced today that it has developed vjumi, an IoT solution that digitises the vehicle aftersales business and vehicle networking, for SELECT AG, leader in the automotive parts wholesale trade in Germany.

09.03.2022 / Business Reporter

Press Article

Artificial Intelligence Continues to Transform Industries

As IT increasingly adopts AI initiatives, business leaders are beginning to see the value in AI-enabled applications. However, today’s IT teams find it next to impossible to maintain, scale and govern production-grade AI pipelines. Reply has expanded strongly in the realm of AI and has started to build complementary skills and making them work together.

22.02.2022 / newsweek

Press Article

AI, Cloud and Big Data pave the way for Italian digital services giant

Italy’s economy rebounded by 3.8% year on year in the third quarter of 2021, driven by, among other things, a strong recovery in the services sector. Thanks to technologies such as artificial intelligence, big data, cloud computing, digital media and the IoT, Reply is riding this wave.

18.02.2022 / Technology Dispatch

Press Article

The Megatrends Impacting Supply Chain in 2022 and Beyond

With the rapid pace of technological advancement and ever-shifting consumer habits, a revolution in the supply chain is unavoidable from the ground up. Retail Reply, experts in digital transformation and customer experience, have identified the top forces that will shape supply chains this year and beyond.

10.02.2022 / AI Business

Press Article

Quantum Computing with Reply

AI Business interviews Reply experts on Quantum Computing. In the interview we outline the potential of quantum computing, business opportunities available today and the crossover between quantum and artificial intelligence.

10.02.2022 / WeAreTechWomen

Press Article

The value of apprenticeships in creating more diversity and inclusion within the workplace

Hannah Boltwood, Client Manager at Reply, talks about the benefits of apprenticeships and how they can create more diversity and inclusion within the workplace. Read the full article at WeAreTechWomen.

08.02.2022 / Student Circuit

Press Article

Countdown to the Reply Code Challenge 2022

Reply’s online competition dedicated to solving logic and algorithm problems, which saw the participation of more than 20,000 coders from 95 countries in 2021, has reached its fifth edition and this year, once again, raises the bar.

03.02.2022 / UK TECH NEWS

Press Article

How to make a customer journey map work for every business

Steve Walden, CX Senior Consultant at Retail Reply, presents a few highlights from their "8 Stages of Effective Customer Journey Mapping" methodology, which ensures customers are left with a positive experience when accessing digital services.

26.01.2022 / TechNative

Press Article

5 Key Risk Trends and Implications for Financial Institutions

Brain Momoh, manager at Avantage Reply, writes about some of the key emerging risks facing financial institutions. Read the full article at TechNative.

24.01.2022 / INFORMATION AGE

Press Article

How quantum computing is helping businesses to meet objectives

Johannes Oberreuter, Quantum Computing practice lead and data scientist at Reply, spoke to Information Age about how quantum computing is helping businesses to meet objectives.

20.01.2022 / DroneLife

Press Article

Drones at Airports, Saving Time and Money: CANARD Drones Inspects PAPI Systems at Madrid Airport

Spanish company CANARD Drones, the leader in drone-based solutions for navigation aids systems and airport inspections, has completed the verification and calibration service of PAPI (Precision Approach Trajectory Indicator) system...

20.01.2022 / Engineering News

Press Article

Avoid unplanned downtime with a planned maintenance programme

Unplanned downtime has serious consequences in nearly every single industry. According to a report published by Senseye titled ‘The True Cost of Downtime’, Fortune Global 500 manufacturing and industrial companies lose close to US$1 trillion due to unplanned downtime each year.

18.01.2022 / IntraFish

Press Article

Aqua-Spark’s Bluegrove raises $13 million in first round of Series B funding

Oslo-based aquatech company Bluegrove has raised NOK 120 million (€12 million/$13 million) in a private offering from existing shareholders.

15.01.2022 / DAIRYreporter

Press Article

Connecterra expands access to AI technology for NZ dairy farmers through Fonterra

Dutch-based startup Connecterra, which uses artificial intelligence (AI) to deliver insights to dairy farmers, has announced it intends to launch in New Zealand.