As part of Net Reply’s expertise, our Network Business Analysts have brought together an approach that helps network providers to understand where business gains can be made through automation of their support systems. For example, during an engagement with a mobile network operator, we ran a series of workshops that identified 50+ potential automation user stories out-of-which six were later identified as candidates to put forward as business cases.
During this engagement, Net Reply used its consulting methodology (Figure 1) to help the mobile network operator identify:
Figure 1: Net Reply's Consulting Methodology
It is the objectives that will translate into necessary KPIs shown in the centre of Figure 2 and used to measure progress. Then the Domains of Change (around the edge of Figure 2) would influence those KPIs. Therefore, by using the Domains of Change, it becomes easier to identify challenges and strengths in the business, so that can they be addressed / leveraged via Automation Use Cases.
Figure 2: Organisational Context
When we ran the workshops, 50+ Use Cases were identified, they were scored for ‘business value’ vs ‘complexity’. Each scored Use Case gathered during the workshops was plotted on a scoring matrix to highlight their potential for prioritisation. Once five prioritised Use Cases were selected, they were then drafted into business cases, with a number being accepted by the mobile network operator for automated support system development - thus continuing the consulting lifecycle through the solution phase where it was designed, implemented and tested.
For example, after working with a client to identify automation opportunities, Net Reply developed a user-intuitive cloud-native platform that collates multiples sources of network service assurance information for presentation to their operational users.
If you would like any more information on how Net Reply can help you with business analysis, please get in touch with or