Add AI to your connected products

We help businesses unlock the full potential of connected products and AI - delivering superior customer experiences, optimizing performance, and creating new revenue opportunities.

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PRIVACY

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Powering the Connected Economy

Connect Reply is the Reply Group company focused on one clear mission: add AI to your connected products. We design and deliver AI-first solutions that turn data, connectivity, and intelligence into real business value. At Connect Reply, our strength lies in tailoring AI to connected products across a wide range of industries and diverse needs. This versatility allows us to turn every challenge into an opportunity, making each product truly intelligent and future-ready.

By combining artificial intelligence, IoT, cloud platforms, and human-centered design, we help organizations transform products into intelligent, adaptive, and continuously evolving systems. We place a strong emphasis on human-centered design tailored for AI, ensuring that our solutions are not only intuitive and user-friendly, but also AI Agent-ready.

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CONNECTED PRODUCT DESIGN

Create valuable experiences with top-performing tech to support your vision:AI enabled Customer Experience Design, AI-IoT Platforms and Mobile Apps Development, Firmware development and hardware co-design.
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CONNECTED CUSTOMER ENGAGEMENT

Monetise and engage your users with real-time contextual offers: Data and AI-Driven Customer Engagement, Realtime Contextual Marketing for Connected Products, CDP Integrations and Advanced Analytics.
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POST SALES SERVICES & OPERATIONS

Save money on post sales and support services through CP aware AI systems and automation: AI Driven Self Care and Agent Support, Gen AI Agents Conversational Systems, Reputation and Store Reviews Management.
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IoT ECOSYSTEMS OPTIMIZATION

Unlock your product potential by removing cost, performance, organizational or process problems: IoT FinOps, IoT Platforms Performance Optimization, Connected Products Maturity Model Solutions and more
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EMBEDDED SOFTWARE & FIRMWARE DEV

We develop embedded software and firmware that make connected products smart, efficient, and secure—enabling scalable innovation through deep hardware-software integration.
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Explore our solutions

Data Act Compliance Guide

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IoT Platform Accelerator

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AI Enabled Industrial HMI

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Connected Products Maturity Model

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AI Contact Center for IoT Products

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Computer Vision Solutions

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Let’s shape the future of
connected products together.

Our labs

The Connected Products Lab at Reply’s Area42 is where cutting-edge IoT, AI, and cloud tech come together to create smart, connected products. Combining rapid prototyping with agile delivery, the Lab turns bold ideas into scalable, intelligent solutions.

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We're Hiring - join Our Dynamic IoT Team!

Connect Reply

From embedded and edge AI to cloud-based platforms, data engineering, and advanced analytics, Connect Reply supports companies end-to-end—from strategy to industrialized execution—making AI a core product capability, not an afterthought. Connect Reply is part of Reply, a global group specializing in digital transformation, consulting, and system integration, with deep expertise in AI, big data, cloud, and IoT across industries worldwide.