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IoT for Advanced Car Wash Operations
As the automotive ecosystem embraces digital transformation, IoT is reshaping how businesses - from production to service - optimize performance, reduce downtime, and make smarter, data-driven decisions. Recognizing the need for greater operational visibility and efficiency, Concept Reply partnered with Onlogic to bring intelligent, connected capabilities to their car wash operations.
THE CHALLENGE
Steve's Auto World, a leading car wash operator, faced increasing challenges with unplanned equipment failures, inefficient maintenance scheduling, and limited access to real-time operational insights across multiple facilities. These issues resulted in downtime, reduced customer satisfaction, and higher maintenance costs.
SCENARIO
Traditional maintenance practices
The car wash operator Steve's Auto World relied on traditional maintenance practices, reacting to failures as they occurred. Without real-time monitoring or predictive tools, technicians were dispatched inefficiently, often leading to unnecessary visits or delayed responses. The company sought an innovative, data-driven approach to streamline operations and minimize disruptions.
THE SOLUTION
A comprehensive IoT Data Platform
Concept Reply introduced a comprehensive IoT Data Platform tailored to the car wash operations. This platform integrates sensor data, edge processing, AI-based anomaly detection, cloud storage, and ServiceNow automation to deliver a proactive maintenance framework.
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Key Components
AI-Based Anomaly Detection
Sensors on critical components like motors and tanks detect irregularities in real-time.
Edge Processing
Data is aggregated and pre-processed locally, reducing latency and bandwidth usage.
Cloud Integration
AWS and Azure enable scalable data storage and analytics for business intelligence and predictive maintenance.
ServiceNow Automation
Seamless integration generates maintenance alerts and schedules technicians automatically.
Local HMI Panels
Operators gain access to live data and alerts for immediate adjustments and on-site decisions.
The results
Our Collaboration with Onlogic
Experience the future of car washing with AI-powered automation — lowering costs, boosting efficiency, and delivering a seamless, personalized wash that keeps customers coming back.
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Founded in 1996, Steve Auto World operates as a full-service automotive repair and maintenance provider, combining expert mechanical services with convenience retail. Services include diagnostics, oil changes, brake repair, tire rotation, and emergency towing, all delivered by ASE-certified technicians. The brand offers access to premium fuel, automatic car wash systems, and 24/7 towing support. With multiple locations across the Minneapolis–St. Paul metropolitan area, Steve Auto World is structured to meet high standards of efficiency, reliability, and customer care. The company's mission focuses on enabling staff to serve guests with confidence and respect, creating a consistent and professional experience in every interaction.
Concept Reply is an IoT software developer specializing in the research, development and validation of innovative solutions and supports its customers in the automotive, manufacturing, smart infrastructure and other industries in all matters relating to the Internet of Things (IoT) and cloud computing. The goal is to offer end-to-end solutions along the entire value chain: from the definition of an IoT strategy, through testing and quality assurance, to the implementation of a concrete solution.