Case Study

AI Agent for Navigating Complex Knowledge Bases

Concept Reply developed an AI-powered agent capable of parsing complex knowledge bases, documents, and contracts, to identify warranty terms, conditions, and expiration dates. Designed for a global cruise line corporation, the solution helps maintenance teams determine whether a part requiring replacement is still under warranty, reducing unnecessary spending and resource waste.

The Scenario

For a cruise line operating a vast fleet, the maintenance department manages thousands of parts and components across multiple ships. Each part may have a different warranty length, dependent on vendor contracts. Without an efficient way to check warranty status, the crew often replaced items without confirming coverage -- resulting in missed opportunities for free replacements and increased operational costs.

The Challenge

  • Unidentified warranty end dates for installed parts

  • Lack of centralized, searchable documentation across numerous contracts and vendors

  • High operational costs due to unnecessary out-of-pocket purchases

  • No automated process to validate warranty coverage before replacement

The Solution

Concept Reply designed and implemented an AI Agent for Navigating Complex Knowledge Bases, integrating seamlessly into the maintenance request process.

How it works:

  • Automated Trigger: When the maintenance crew requests a new item, the AI agent is automatically activated.

  • Intelligent Parsing: The agent scans warranty documents, contracts, and vendor agreements to locate relevant coverage details.

  • Decision Support: It identifies whether the part is still under warranty and provides a clear decision path. If under warranty, the crew is instructed to return the item to the vendor for a free replacement. If not under warranty, standard procurement procedures are followed.

The Results

  • Lower Operational Costs: Significant savings by avoiding unnecessary purchases.

  • Reduced Waste: Fewer parts discarded prematurely.

  • Optimized Vendor Relationships: Streamlined warranty claims process strengthens supplier partnerships.

  • Faster Decision-Making: Maintenance teams receive instant, accurate warranty status updates.

Ready to bring AI-driven efficiency to your teams?

Contact us

PRIVACY

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

Something went wrong with the form submit. Try again.

Concept Reply

Concept Reply is an IoT software developer specializing in the research, development and validation of innovative solutions and supports its customers in the automotive, manufacturing, smart infrastructure and other industries in all matters relating to the Internet of Things (IoT) and cloud computing. The goal is to offer end-to-end solutions along the entire value chain: from the definition of an IoT strategy, through testing and quality assurance, to the implementation of a concrete solution.