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Case Study

AN INTEGRATED ERP SYSTEM FOR ALISIOS THANKS TO AIR REPLY AND NETSUITE

Alisios S.r.l. is an Italian start-up focused on trading components and systems based mainly on renewable energy. In order to improve the management of its business processes and to connect its commercial, logistic and administrative units as if they were offices within a single building, the company selected NetSuite and Air Reply to help it achieve the objective of managing its orders in real time. The aim was to complete the entire sales and despatch process within 24 hours.

Customer:
Alisios S.r.l.
FOCUS ON: ERP, Air Reply, NetSuite,

Air Reply

Air Reply specialises in the design and integration of the NetSuite cloud-based ERP solution. Through its expert team, Air Reply assists companies in the Italian and European markets. It provides them with end-to-end support that, thanks to the team's familiarity with business and regulatory processes, allows it to work with customers both on revising any business processes that need to be moved to a cloud-based model and on the design and implementation of customised applications (desktop and mobile).

The experience we have built up in various market sectors, together with our technical and regulatory expertise across a range of disciplines, results in a competitive advantage for our clients. Our application bundles, developed over the years and successfully adopted by major international companies operating in various market sectors, such as Manufacturing, Retail, Professional Services and Wholesale, enable us to be proactive and efficient in the development of projects that have an impact on all of the company's cross-departmental functions, from accounting to the supply chain and from CRM to HR management and ecommerce.

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Ever since it was set up, Alisios has felt the need for an integrated ERP system that would allow it to monitor its performance and thereby immediately enhance the efficiency of its operational management.

Based on NetSuite's ERP solution, Air Reply developed for Alisios an integrated platform of scalable services that's capable of growing in parallel with the company's business – all within a rapid timescale and at a contained cost.

“Within just one month the system was up and running and we were fully operational. In fact, all system customisations for handling our business processes had been completed and all necessary data loaded to make us fully operational.”
Ugo Ceppi, CEO - Alisios

THE CLIENT

Alisios is a young company that is emerging as a solid player in the field of renewable energy. The mission of Alisios is to provide systems for the use, management and storage of energy derived from renewable sources, selecting as its suppliers only prestigious partners with products based on advanced technology, characterised by excellent quality and simplicity of use.

Within its business model, Alisios's product-service combination provides a competitive advantage that can be shared with those installing its technology: specifically, a guarantee of efficiency and short lead-times along the supply chain thanks to the design and production of complete kits that include all plant-related accessories. Alisios's mission, therefore, lies in providing total reliability – from the single product used right through to the system made available to the end user.

CLIENT REQUIREMENTS

In order to equip the new company with an ERP system that, while avoiding unnecessary delays or budget overruns, would enable it to computerise all of its business processes, Alisios was seeking a solution that would definitely include the following features: a centralised architecture, usable "as a service" at all of its sites and accessible from devices such as tablets and smartphones, while being configurable in line with both business and control-related needs.

The main criteria to fulfil were:

  • No cost related to infrastructure or connected with the installation of on-site technologies;
  • Rapid configuration;
  • Guaranteed flexibility both in terms of performance, in order to cope with the growth in business volumes, and in terms of customisation for adapting to future changes in the business.

Thanks to its methodological approach, Air Reply demonstrated right from the first meetings that it was in line the company's vision. The AGILE method used in the project has, in fact, enabled Air Reply to share results immediately, allowing Alisios to fulfil its requirements, while safeguarding day-to-day working processes thanks to an architecture characterised by an absence of redundant technological layers or unusable silos.

BENEFITS FOR THE CLIENT

The implementation of an AGILE information flow based on the NetSuite solution has enabled Alisios to minimise its investments in IT during its start-up phase. At the same time, the solution will be capable of supporting the company as its turnover grows, while still giving it control of all critical areas arising from the more complex workflows involved.

Furthermore, the fact that Alisios can consult data that are constantly updated and consolidated within a single system has enhanced its ability to "oversee" key areas, such as its sales to distributors and the management of its agents.

Ultimately, thanks to the increased efficiency of the entire sales process, the company has been able to cut the time needed for order processing, ensuring that products can be shipped within 24 hours of receiving the order.

THE SOLUTION

After carefully analysing the options for an optimum management solution, Alisios decided to commission Air Reply to implement an integrated ERP system for the company based on NetSuite. The choice was motivated by the high technological content of the application, the speed of implementation offered by the system, with no need for a technological infrastructure, and by the possibility of adapting the system configuration in line with future business growth.

The familiarity and ease of use offered by NetSuite enabled the company to implement the new system quickly. This has helped Alisios to introduce new business processes that ensure synergy between all aspects of its operations.

Air Reply's implementation of the project was characterised by the values of teamwork and efficient organisation. During the project cycle, particular attention was given to:

  • Sharing, right from the early stages of the project, the set-up plans with company managers, who then promoted the choices made;
  • Involving users from the early stages of the project so that the system and business processes would be created with users' active input, in such a way that the system could be adapted to the needs developed by those users over time;
  • Rapid development of the procedures and specific reporting process used for carrying out critical business processes;
  • On-site coaching of users during the early "go live" stages in order to simplify all of the critical operations;
  • On the basis of its skills, Air Reply is continuing to develop the NetSuite system proactively through actions designed to help the client manage its business.

The project, which began in October 2014, moved to complete implementation and "go live", with all processes up and running, by November of the same year.

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