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Support services

Hermes Reply offers Application Management Service and training activities to help the users to fully utilize the solution and its features to ensure the expected business benefits.

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HELP DESK


AMS support model to handle service requests and guarantee business continuity

  • Firs level service (on site) to collect user issues
  • Second level service (front office) in charge of AMS team to issue analysis and response
  • Third level service (back office) in charge of AMS team together with development team to solve issues which previous levels could not manage

SERVICE MANAGEMENT


Monitor the performance, report and root cause analysis to guarantee the service level

  • Definition of service level agreement align with the customer’s desired outcome
  • Control, monitoring and reporting of the metrics
  • Common management methodologies ITIL based for continuous improvements

APPLICATION


Application maintenance and management to guarantee business continuity and overcoming continuous improvement

  • 24x7 Application Maintenance and Management
  • On-Site and Remote support

TRAINING


Tailored training to successful adoption and usage of change within the business

  • Training to learn how to use the solution both remotely and on site

RELATED CONTENTS

SIMULATION

Case Study

HERMES SIMULATOR

Hermes Simulator is a simulation solution for line logics and automation stations, which enables us to build logical interaction workflows, with the aim of testing changes, before going into production.

DASHBOARDING

Case Study

DASHDON 4.0

Hermes Dashdon is a dashboarding system for Lean Manufacturing, designed to aware operators and managers of situation in their production environments in real time, so that reactions ca be taken immediately.

PROJECT MANAGEMENT

Best Practice

ARE YOU ABLE TO KEEP UNDER CONTROL YOUR PROJECTS?

Hermes Planner is a tool developed by Hermes Reply to support the operations of the project management team and to facilitate the governance of the delivery, in order to increase efficiency and savings.

 
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