Today, Financial Institutions are undergoing a process of major and sustained change, driven and necessitated by the evolution of customer behaviour, by technological innovations and by regulatory changes.
The combined impact of these variables requires an extensive rethinking of current distribution and service models. Within this framework, we help our customers to redefine the logic (processes, channels, tools, etc.) with which they manage the relationship with their customers during all key stages: from the presentation of the offer and the engagement of new customers, to consulting services and after sales support.
Today, as never before, banks and insurance companies are assessed according to the new (and higher) standards of simplicity, transparency, timeliness and value for money, typical of large digital retailers.
There is no single recipe, but we are in a position to “combine all the necessary ingredients”:
• a deep understanding of the Italian and international market
• extensive experience in the field
• a strong handle on innovation
• keeping an eye out for the best practices adopted in other industries