The Rise of the Robots

A Look towards the Future of Asset Management, Asset Servicing and Wealth Management

IPA Event


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The event

Martin Ford’s The Rise of the Robots was the Winner of the FT’s Business Book of the Year 2015… It seems like an eternity ago… Ford prophesized that “intelligent algorithms are already well on their way to making white collar jobs obsolete…” The reality is more nuanced with both success stories and failures in the deployment of digital workers in production.

Drawing on the results of a Reply survey conducted in September 2021 in Luxembourg and the lessons drawn by Business, Operations and Technology professionals, this event will take stock of the successes and failures of process automation in Asset Management (in particular, in Luxembourg ManCo’s), Asset Servicing and Wealth Management.

Our panel will take an uncompromising look at the robots and share their insights regarding the do’s and the don’ts when seeking to optimise processes, including – among other options – with the introduction of Robotic and Intelligent Process Automation (RPA & IPA).

The event will be followed by drinks and canapes. Participants will have the opportunity to have a look at a selection of booths where Reply’ers will showcase a selection of Robotic Process Automation, Intelligent Process Automation and Chatbot examples.

This event is aimed at senior Business, Operations and Technology professionals in Luxembourg.


9th November 2021
From 6 PM to 8:30 PM

Hôtel Le Royal
Boulevard Royal, n°12
2449 Luxembourg


6:00 – 6:15PM: Registration

6:15 – 6:25PM: Process Optimisation in Wealth Management – Leveraging offshoring, outsourcing, RPA & machine learning

In his presentation, Mark Mark Clatworthy (Senior Advisor, Reply) will draw on 30+ years of experience working at Royal Bank of Canada (RBC), including – most recently – as COO of RBC Wealth Management International (WMI) as well as with asset and wealth management clients of Reply he assists. He will contrast the results of a range of process optimisation initiatives in wealth management, including process automation (RPA and machine learning).

6:25 – 6:40PM: BIL’s journey from RPA to Intelligent Process Automation

In their presentation, Frank Niatel (Automation Team Manager, Banque Internationale à Luxembourg) and Pedro Faria (Automation Tech Lead, banque Internationale à Luxembourg) will outline the lessons learned by them and their team, which lead to the deployment of robots within Banque Internationale à Luxembourg, starting with the rationale for the deployment.

6:40 – 6:50PM: The right bots for the job

In his presentation, Fabio Ardossi (Partner, Sprint Reply Belgium & Luxembourg) will outline the lessons learned by Sprint Reply (BeLux), an RPA & IPA specialised technology consultancy that Reply acquired from Belfius in 2020. In particular, he will shed some light on evolving technologies, including machine learning and artificial intelligence. A sample of the concrete RPA and IPA examples that Fabio will describe will be demonstrated by Reply’ers present on-site once the panel discussion is over.

6:50 – 7:15PM: Panel Discussion, Optimising processes in Luxembourg ManCo’s and Banks: Process re-engineering, offshoring/outsourcing, and/or technology?


- Olivier Renault,Senior Advisor, e*Finance Consulting Reply (Luxembourg). Olivier will facilitate the panel discussion and the Q&A session. Drawing on almost 10 years of experience at the helm of Société Générale Securities Services (SGSS) Luxembourg, Olivier will draw on his business and technology transformation experience to challenge our panel members.

Panel Members :

- Fabio Ardossi, Partner, Sprint Reply (Belgium & Luxembourg).
- Mark Clatworthy, Senior Advisor, Reply.
- Pedro Faria Automation Tech Lead, banque Internationale à Luxembourg.
- Hugo Larguinho Brás, Partner, e*Finance Consulting Reply (Luxembourg). Hugo leads e*Finance Consulting Reply (Luxembourg), Reply’s management consultancy specialised in asset management and asset servicing. A significant portion of his work involves business and technology transformation, assisting ManCo’s, asset servicers and other participants in the value chain in enhancing business processes and operations.
- Frank Niatel, Automation Team Manager, Banque Internationale à Luxembourg.

7:15 – 8:30 PM: Drinks & Canapes

  • strip-0

    E*finance consulting Reply is the Reply Group company specialised in Management Consulting Services for Financial Institutions.

    We accompany our Customers in defining and achieving their strategic business policies through the application of the latest business and distribution models, the evolution of operational processes and tools and the design of new products and services. More and more often, this means embarking on a Digital Transformation journey that requires the ability to combine extensive industry expertise with full control of technological innovation and the capacity to apply these in a way that is relevant to the business. Innovation is in our DNA and represents a distinctive value and an accelerator that we offer our Customers in order to improve their performance. We are a team of professionals with a diverse range of expertise, which encapsulates shared values: the passion for our work, creativity, dynamism and competence.