Today, Financial Institutions are undergoing a process of major and sustained change, driven and necessitated by the evolution of customer behaviour, by technological innovations and by regulatory changes. The combined impact of these variables requires an extensive rethinking of current distribution and service models.
The boundary between the physical and the digital realms seems increasingly destined to disappear from all aspects of today's life. It is a fact for everyone involved, including the Financial Institutions. Taking on the challenge of this “new reality” requires multichannel strategies increasingly focused on customer engagement.
30 billion interconnected objects by 2020. This is the great opportunity that the Internet of Things (IoT) is transversally proposing to all Industries that have the ambition to offer products and services capable of “entering" into the everyday life of its Customers.
What do Amazon, Facebook, Google, Netflix or Spotify have in common? These are native-digital players that grew out of deeply innovative ideas which, having matured in the Cloud era and having developed a new generation of technologies, literally invented new scenarios for using digital services.
We actively monitor the main innovation-related hot topics in order to identify the specific aspects most relevant to Customers, looking to move quickly from the study of trends to the development and implementation of solutions in a factory logic. So-called Data Robotics, referring to the consolidation of robotics and Machine Learning techniques, facilitates the introduction and integration of automation into organisational processes.
The steady growth of the digital market has enabled a rapid spread of mobile devices around the world and in particular in Italy, where the market penetration of smartphones has now reached 83% (among the top three countries in the world). In parallel, we are witnessing the widespread use of increasingly more innovative payment instruments.
A business solution must pass from the definition of an IT architecture (Solution Architecture) that is able to bring together and integrate the services provided by existing applications with the new technologies considered. Using best practices adopted by the market, capabilities maps and a methodology derived from the experience gained over many years of activity in the Financial Institutions sector, we support our Customers in activities relating to:
A European study carried out by Replay investigates the habits of millennials with regard to their use of today’s payment systems and possible changes over the coming years.
Physical networks represent the reference channel for the insurance industry. However, digital channels are an integral and complementary part of the customer experience. e*finance consulting Reply provides a comprehensive view of the current situation, monitoring the public channels used by 21 insurance companies, from the traditional to the bancassurance and the direct insurance sector.
On November 25, 2015 the European Parliament and the Council of the European Union issued the PSD2 (Revised Payment Services Directive). Reply partners with Banks to help them capitalise on the opportunities offered by the PSD2 and is able to offer several business opportunities that can be integrated as part of sustainable use cases.
RECENT GRADUATESWe provide top graduates with the right tools to foster their professional growth. We place a strong focus on teamwork and results orientation, combined with strong specialist skills.
EXPERIENCEDWe are always looking for professionals who have gained relevant experience in the consulting and Financial Services realms, with a strong aptitude for innovation in business solutions and business strategies.
Via Castellanza, 11
Tel: +39 02 535761
Fax: +39 02 53576444
Via del Giorgione, 59
00147 Roma, Italia
Tel: +39 06 844341
Fax: +39 06 84434599