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Best Practice

Monitoring of construction sites and service & maintenance activities in real time

FOCUS ON: Microsoft, Dynamics 365,

Thanks to Cluster Reply and to the use of an integrated, internationally focussed and highly innovative solution (BIM, IOT, Machine learning), construction, plant engineering and field service companies can support their end-to-end process, from responses to tenders and real-time monitoring of construction sites.

Mobile tools, portals and apps allow all stakeholders in the supply chain (subcontractors, installers, maintenance staff, project managers, site managers) to participate in the integrated management of the system, thus enabling the real-time monitoring of key business KPIs.

Introduction

Cluster Reply’s Construction Business Unit has implemented projects for companies operating in the construction, plant engineering and field service sectors, both in Italy and at international level, relying on the vertical extension of Microsoft Dynamics.

The solution has been implemented, with widespread use, in Northern Europe; it is certified by Microsoft and has been localised for the Italian market. In addition, extensions have been developed to meet the specific needs of the Italian construction industry.

The three characteristics that have justified the high level of market interest in this solution are:

  • Integration: the ability to manage both the technical realm and the administrative/accounting world, in a coordinated manner, is key to lowering the risk of deviations from commissioned work and to facilitating effective economic and financial planning.
  • Internationality: more and more companies are entering the international market and the large industrial groups have seen a dramatic increase in the share of revenues generated abroad. This calls for a multilingual, multi-currency control platform, which can handle the taxation systems of over 50 countries around the world, something that Microsoft can provide.
  • Innovativeness: digital transformation is a “disruptive” process, not only in terms of efficiency and effectiveness, but also with regard to compliancy, to the ability to respond to tenders and to conduct operations; technologies such as BIM, the integration with machine learning tools, IOT and wearable devices will be essential components in the market as early as in the next 2 to 3 years.

Application

Having business processes under control is essential for any company that provides services and functions on a project basis. The difference between profit and loss can be caused by unexpected and even seemingly insignificant factors. A good management software that covers all processes is an excellent starting point, not only to ensure the efficiency of business operations, but also to improve the collaboration with customers and supply chain partners.

In collaboration with Microsoft and with its customers, 4PS has developed an ERP software specific to this sector, and Cluster Reply has localised the solution for the Italian market. The solution, based on the Microsoft Dynamics platform that has millions of users worldwide, provides extensive support in the preparation, implementation and follow-up of projects and contracts. The system naturally takes advantage of Microsoft’s enormous level of investment and innovation, and of the integrations with individual productivity tools and cloud solutions.

Entering data only once, digitising the document flow, monitoring projects online and using powerful standard PowerBI dashboards are the keys to simplifying operations and lowering the project risk.

To be effective, the software must be standard, scalable and user-friendly. As market developments take place in rapid succession, software must respond accordingly. 4PS has developed a standard ERP software for the construction, civil engineering, plant engineering, service and maintenance and the plant/equipment hire sectors. Currently approximately 600 companies use this software. This means that the solution benefits from Microsoft’s investments in innovation and from best practices, with the functional enhancements of a significant player in the industry.

Monitoring real time 

Benefits

Through an integrated, internationally focussed and technologically advanced solution, construction companies can respond to the needs and demands of the market, in terms of both compliance and efficiency. They are able to compete in potentially more lucrative and dynamic international markets and monitor orders and company efficiency, significantly decreasing the structural risk factors present in this market.

Conclusion

Microsoft Dynamics and 4PS form the basis for construction and plant engineering companies. Microsoft from a technological perspective, and 4PS from a functional perspective. The 4PS ERP software facilitates the integration of all company processes into one system. CRM, estimation, planning, project monitoring and BIM integration for maintenance and management projects. Cluster Reply implements innovative software designed to makes every individual in the company more productive.

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