Twice ReplyThink TWICE FOR DIGITAL TRANSFORMATION

TRANSFORMING BRANDS THROUGH SERVICES AND TECHNOLOGY

Think TWICE FOR DIGITAL TRANSFORMATION 0

Digital Transformation

We simplify your processes

Twice Reply is a strategic consultancy in the Reply group that specialises in digital transformation, with offices in Germany, Italy and the UK. We advise large and medium-sized multi-sector companies on how to exploit new business opportunities. We optimise processes, and organisational and technical infrastructure, leading to enhanced business performance.

Today, more than ever, we believe that the most successful businesses are those which have successfully aligned their Brand, Technology and Customer Needs around Transformative Services.

Together with other specialist Reply companies, we combine strategy, programme management and technical expertise to ensure the successful implementation of innovative end-to-end processes and services.

No matter what a customer needs – the simplification of digital processes, the digitisation of “customer journeys” or digital customer acquisition – Twice Reply is an innovative consulting company that deals with the very many pressing challenges and requirements that organisations face today.

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Methods

Best Practice

Design Thinking – method and results

Innovation is at the heart of all ground-breaking transformations. Digitisation, the networking of smart devices and the development of artificial intelligence, all offer innumerable possibilities.​

DESIGN THINKING LAB

Best Practice

DIGITAL TRANSFORMATION

The Digital Transformation Design Thinking Lab in Munich offers an inspiring environment for interdisciplinary teams to unleash their creativity and develop new convincing business strategies. The lab is centred around an interactive digital whiteboard to collect and structure ideas and innovation processes. We work with inspiring thinkers to brainstorm, plan and visualise without sacrificing input, precision or speed.

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Unitymedia GmbH

Case Study

Recommendable! digital transformation boosts customer satisfaction and loyalty

​Unitymedia is the second-largest cable network operator and the leading provider of triple-play services in Germany. To improve due to constant customer growth and the customer services that are increasingly required as a result, Twice Reply have been commissioned to optimise services as a result of constant customer growth.

Methods

Innovation Funnel

With regard to our consulting expertise, we focus on the implementation of structured innovation processes together with our strategy partners, and accompany every project from vision to feasibility study, and ultimately implementation.

Current market trends and the business model of our respective customer, represent the core of our insights. Based on these, we develop Agile prototypes which enable fast integration and adaptation.

Competence

Core competencies at a glance

The extremely rapid technological developments in the areas of digitisation, mobility and media convergence demand significant willingness to accept change and innovation. Twice Reply advises companies in this regard along their entire value creation chains.
From conception and development of digital strategy and design of a digital architecture to creative brainstorming, technological implementation and marketing, Twice Reply is the ideal partner for your digital transformation processes and innovation projects.

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Twice Reply

Contacts

​UK
PHONE: +44 207 730 6000
E-MAIL:
​ADDRESS​​: 38 Grosvenor Gardens, London, SW1W 0EB

GERMANY

PHONE: +49 89 411142-0
E-MAIL:
​ADDRESS​​: Arnulfstrasse 27, 80335 Munich

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