Twice ReplyALWAYS LOOK TWICE FOR DIGITAL TRANSFORMATION

Digital Strategy – Digital Processes – Change Management – Customer Experience for the Digital World

ALWAYS LOOK TWICE FOR DIGITAL TRANSFORMATION 0

Digital Transformation

We simplify your processes

Twice Reply is a strategic consultancy in the Reply group that specialises in digital transformation, with offices in Germany, Italy and the UK. We advise large and medium-sized multi-sector companies on how to exploit new business opportunities. We optimise processes, and organisational and technical infrastructure, leading to enhanced business performance.

Today, more than ever, we believe that the most successful businesses are those which have successfully aligned their Brand, Technology and Customer Needs around Transformative Services.

Together with other specialist Reply companies, we combine strategy, programme management and technical expertise to ensure the successful implementation of innovative end-to-end processes and services.

No matter what a customer needs – the simplification of digital processes, the digitisation of “customer journeys” or digital customer acquisition – Twice Reply is an innovative consulting company that deals with the very many pressing challenges and requirements that organisations face today.

MORE

Methods

Best Practice

Design Thinking – method and results

Innovation is at the center of all developments, which determine ground-breaking transformations. Digitization, the networking of smart devices and the development of artificial intelligence offer innumerable possibilities.​

But how can these possibilities be utilized optimally within the context of one’s own operations? Design Thinking triggers the change of processes in organizations and sustainable technological innovations can be conceived.

DESIGN THINKING LAB

Best Practice

DIGITAL TRANSFORMATION

The Digital Transformation Design Thinking Lab in Munich offers an inspiring environment for interdisciplinary teams to set free their creativity and to develop new convincing business strategies. The lab is centered around an interactive digital whiteboard to collect and structure the ideasand innovation process. We work with inspiring thinkers to brainstorm, plan and visualize all without sacrificing input, precision or speed.​

DIGITAL TRANSFORMATION 0

Unitymedia GmbH

Case Study

Recommendable! digital transformation boosts customer satisfaction and loyalty

​Unitymedia is the second-largest cable network operator and the leading provider of triple-play services in Germany. To improve due to constant customer growth and the customer services that are increasingly required as a result, Twice Reply have been commissioned to optimise services as a result of constant customer growth.

Methods

Innovations Funnel

With regard to our consulting expertise, we focus on the implementation of structured innovation processes together with our strategy partners and accompany every project from the vision to feasibility study and ultimately the implementation.​

Current market trends and the business model of the respective customer are at the center of our observations. Based on this, we develop agile prototypes which enable fast integration and quick adaptations.

Competence

Core competencies at a glance

The extremely rapid technological developments in the areas of digitization, mobility and media convergence demand significant willingness to accept change and innovations. Twice Reply advises companies in this regard along their entire value-creation chains.
​From conception and development of a digital strategy and the design of a digital architecture to creative brainstorming, technological implementation and marketing, Twice Reply is the ideal partner for your digital transformation processes and innovation projects.

Core competencies at a glance 0

Twice Reply

Contact

​GERMANY

PHONE: +49 89 411142-0

E-MAIL:

​ADDRESS​​: Arnulfstrasse 27, 80335 Munich

Contact 0