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Digital Transformation

Ideas, creativity and collaboration

Our Clients have a strong desire to create new propositions and services that are joined up with their brand strategy, digital roadmap and new product development. They want help driving a process that is collaborative, energetic, creative and fun to execute. They believe that a strong culture of collaboration is required to enable a cross functional team to successfully deliver new propositions and services that outpace the competition.

We use Design Thinking to unlock this power. Design Thinking is disarmingly innocent and anti-intellectual in its form; it unlocks ideas within any group, and dispels the myth that creativity is only the preserve of certain departments. Most importantly, it focuses 100% on the end user.


03.03.2017 / Design Thinking

News & Communication

Design Thinking with ISBA

Design Thinking is a collaborative methodology that gets to the heart of what people want in their lives to overcome problems, using iterative prototyping to develop new ideas that can be developed quickly and then launched to market.


Best Practice


The Digital Transformation Design Thinking Lab in Munich offers an inspiring environment for interdisciplinary teams to unleash their creativity and develop new convincing business strategies. The lab is centred around an interactive digital whiteboard to collect and structure ideas and innovation processes. We work with inspiring thinkers to brainstorm, plan and visualise without sacrificing input, precision or speed.


Unitymedia GmbH

Case Study

Rate it! Digital transformation boosts customer satisfaction and loyalty

​Unitymedia is the second largest cable network operator and leading provider of triple-play services in Germany. To improve due to constant customer growth and the customer services that are increasingly required as a result, Twice Reply have been commissioned to optimise services as a result of constant customer growth.


Best Practice

Design Thinking – method and results

Innovation is at the heart of all ground-breaking transformations. Digitisation, the networking of smart devices and the development of artificial intelligence, all offer innumerable possibilities.​


Innovation Funnel

With regard to our consulting expertise, we focus on the implementation of structured innovation processes together with our strategy partners, and accompany every project from vision to feasibility study, and ultimately implementation.

Current market trends and the business model of our respective customer, represent the core of our insights. Based on these, we develop Agile prototypes which enable fast integration and adaptation.


Core competencies at a glance

The extremely rapid technological developments in the areas of digitisation, mobility and media convergence demand significant willingness to accept change and innovation. Twice Reply advises companies in this regard along their entire value creation chains.
From conception and development of digital strategy and design of a digital architecture to creative brainstorming, technological implementation and marketing, Twice Reply is the ideal partner for your digital transformation processes and innovation projects.

Twice Reply


PHONE: +44 207 730 6000


ADDRESS: 38 Grosvenor Gardens, London, SW1W 0EB

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