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21.04.2015 / Milan

Event

e-Commerce Forum 2015

Reply participates, for the second year running, in the e-Commerce Forum 2015, to be held in Milan on 21 April 2015. In this tenth edition of the Forum, Reply will have a presence in the plenary session, in two dedicated workshops as well as in the exhibition area, with a dedicated stand.

14.04.2015

News & Communication

SAP Hybris and Portaltech Reply to Build Specialised Omni-Channel Customer Engagement and Commerce Solution for Airline Industry

hybris software, an SAP company, today announced it has partnered with Portaltech Reply, an ecommerce implementation and consulting specialist, part of Reply, to build a specialised omni-channel customer engagement and commerce solution for the airline industry.

14.10.2014 / Hammersmith

Event

Internet Retailing Conference

Portaltech Reply will be taking part in the 2014 Internet Retailing Conference, that will be held on 14th October at the Novotel in Hammersmith, London.

02.10.2014 / London

Event

Fuelling Ambition in the Digital Economy

Portaltech Reply will take part in Fuelling Ambition in the Digital Economy, an event organised by Cybersource on 2nd October at the May Fair Hotel in London.

08.07.2014 / INDUSTRY NEWS

Article

e-commerce is the test of the best in logistics

The boom in ecommerce of the past decade has transformed the retail supply chain and shows no sign of slowing. Here TV business guru and Pall-Ex chief executive Hilary Devey explains what logistics must do to stay ahead of the game.

20.05.2014 / Milan

Event

E-Commerce Forum

Reply participates in the E-Commerce Forum, a national event dedicated to Electronic Commerce promoted by Netcomm, the only Electronic Commerce consortium in Italy. The event will be held in Milan on 20 May 2014.

23.04.2014 / Research & Infographics

Research

The Challenges of Realising a True Multichannel Vision

Portaltech Reply and eDigitalResearch have once again undertaken this important piece of research to understand how the market has changed and what more needs to be done to help retailers better achieve their multichannel vision.

14.04.2014 / BLOG POST

Article

Navigating the ‘boundary-less commerce’ landscape

The worlds of online and offline retail are rapidly converging and customers have come to expect a seamless experience and consistent service regardless of where the transaction is occurring. The pressure is now on for retailers to keep abreast of the rapidly changing commerce landscape in order to maintain their competitive advantage and encourage customer loyalty.

28.03.2014 / BLOG POST

Article

Digital convergence must erode customer service boundaries

Nanda Balasubramanian, Partner at Portaltech Reply said: "I wasn’t surprised to learn that retailers are increasingly struggling to provide a coherent multichannel customer experience because of the difficulties they face in integrating customer touch points, according to recent research from Portaltech Reply, eDigital Research and IMRG. Almost two thirds (65%) of retailers feel that their current technology systems make creating a seamless multichannel customer experience challenging. But for retailers who want to remain competitive, this situation has to change".

26.03.2014

News & Communication

Survey reveals almost two thirds of retailers now operate four or more customer touch points

A recent retailer survey from eDigitalResearch and Portaltech Reply has revealed that channel integration is proving increasingly difficult as more and more retailers turn multichannel in an effort to engage with their customers.

26.03.2014 - 27.03.2014 / Birmingham

Event

Internet Retailing Expo 2014

Portaltech Reply will take part in the Internet Retailing Expo 2014, that will be held in Birmingham on 26-27 March 2014.

21.01.2014 / Milan

Event

E-commerce in Italy

Portaltech Reply joined E-commerce in Italy, the first event between Operator and End-user Companies in Italy. The event was held in Milan on 21 January 2014.

15.10.2013

News & Communication

Online and mobile channels continue to boom as smartphone owners become increasingly multichannel

The latest consumer study from eDigitalResearch and Portaltech Reply has found that weekly in store shopping levels have dropped considerably since 2010, as smartphone owners continue to turn to their mobile devices and online channels to shop and browse.

01.10.2013

Research

Online and mobile channels continue to boom as smartphone owners become increasingly multichannel

Mobile customers are more likely to shop in store and online than non-smartphone owners.
Customers are increasingly turning to online commerce for those item categories which they previously preferred shopping in store.
Just 47% of smartphone owners make a weekly in store purchase, compared to 73% in 2010.

01.09.2013

Research

MULTICHANNEL IS DEAD. LONG LIVE ‘PROXIMITY COMMERCE’!

MULTICHANNEL HAS EVOLVED, BUT HAS IT REALLY BECOME CROSS-CHANNEL, OR IS IT POSSIBLY PROXIMITY COMMERCE?

Proximity commerce definition: The customer has full control of when and where they make their purchasing decision either at home, online or on the go and whom they involve.

18.07.2013

News & Communication

Portaltech Reply Observatory reports strong growth in online purchases using mobile devices, especially tablets

The Portaltech Reply Observatory on ecommerce has produced some new and interesting results. The study was run by Portaltech Reply together with eDigitalResearch.

07.07.2013

News & Communication

The number of smartphone shoppers who make purchases on a weekly basis has doubled since 2012

New research from eDigitalResearch and Portaltech Reply suggests that one third (32%) of smartphone shoppers are using their mobiles to make a purchase on a weekly basis.

01.06.2013

Research

The number of smartphone shoppers who make purchases on a weekly basis has doubled since 2012

New research from eDigitalResearch and Portaltech Reply suggest that one third (32%) of smartphone shoppers are using their mobiles to make a purchase on a weekly basis, a number which has almost doubled in the past 12 months, with an additional 25% of smartphone shoppers now purchasing items every month. Click below to view full research report.

25.01.2013

News & Communication

Hybris awards Portaltech Reply “Global Partner of the Year”

Portaltech Reply was recognised as Global Partner of the Year for the second year running, by hybris, a leading provider of omni-channel commerce software, during the Partner Meeting hybris, held in Munich on the 24th January 2013.

01.09.2012

Research

Changing trends in multichannel shopping and browsing preferences

This research makes it clear that in the last twelve months, we’ve yet again seen a substantial change in the way that consumers are shopping and browsing across a range of different channels that they now have at their disposal.

Setting KPIs for Omnichannel Retailers

Event

THE RETAIL/DIGITAL KPIS MATCH OF THE DAY!

DISCOVER MORE
THE RETAIL/DIGITAL KPIS MATCH OF THE DAY! 0