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Mobile

Mobile app

Case Study

APPETIE: Corporate catering in an App

CIRFOOD, one of the leading Italian companies in collective and commercial catering and welfare services, with the support of Technology Reply, has made the strategic decision to enhance its digital services dedicated to corporate catering by adopting Appetie.

APPETIE Corporate catering in an App 0

TikTok

Case Study

#TAPANDMOVE CHALLENGE

With the support of Triplesense Reply, Skrill and AC Milan decided to run the campaign on TikTok, the leading destination for short-form mobile videos.
TikTok, the social media phenomenon of the past year, includes challenges as one of its top trends, and Triplesense chose to launch a challenge using the funny and easy-to-follow hashtag #TapAndMove.

#TAPANDMOVE CHALLENGE 0

The Power of Conversation

Best Practice

Dive into the world of conversational interfaces

Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

Dive into the world of conversational interfaces 0

Mobile App

Case Study

Mobile Loyalty and innovative brands: the case of the Duty Free 4.0 app

Open Reply supported Gebr. Heinemann by developing a mobile app that serves as a digital companion for consumers to help them benefit from the loyalty programme Heinemann & Me: via the app, consumers receive exclusive offers, redeem vouchers and use their digital membership card at Heinemann stores worldwide to collect loyalty points.

Mobile Loyalty and innovative brands the case of the Duty Free 4.0 app 0

Human machine interfaces

Best Practice

Smart Retail, take a photo and buy

Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.

Human machine interfaces

Best Practice

Assessing car damage with the use of Image Recognition

Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.

Assessing car damage with the use of Image Recognition 0

IOT

Best Practice

Global Test Automation CENTRE FOR QUALITY MONITORING

For today’s companies, Test Automation is no longer an option, it's a necessity.
Reply’s new Centre is focused on the Automated Monitoring and Testing of the quality of products and services. Concept Reply has designed an effective Test Automation solution that is scalable and flexible, based on a technological and methodological Framework.

DISCOVER MORE

Global Test Automation CENTRE FOR QUALITY MONITORING 0

Mobile App

Case Study

MILES & MORE APP

Miles & More is Europe’s leading frequent flyer and rewards programme. Open Reply has transformed the Miles & More app into a fully-fledge digital channel for the brand that strengthens user engagement in the long term via mobile touch points and continually improves the service to members.

MILES & MORE APP 0

Omnichannel

Case Study

An unprecedented digital customer journey

Reply developed Costa App, the new smartphone app of Costa Crociere, that combines the magic of Costa Crociere’s cruises, with an unprecedented digital customer journey. The launch of the new app is part of a comprehensive omnichannel strategy, which includes a re-evaluation of all Costa Crociere digital touchpoints.

An unprecedented digital customer journey 0

13.08.2018

News & Communication

Mixed mobile messages news from Microsoft

Mobile productivity users have recently received both good and bad news regarding Microsoft’s Surface product range.

Human Centered Design The biggest obstacle to customer centricity is your organizational culture 0

Conversational Systems

Best Practice

Human Centered Design: The biggest obstacle to customer centricity is your organizational culture

With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.

28.06.2017 / Mobile applications

News & Communication

Golden Star chooses Open Reply

Golden Star designs, manufactures and markets innovative electro-medical machines, equipped with a tablet-based user interface and Bluetooth connection. Thanks to the support provided by Open Reply, Golden Star selected a strategy that saw the migration of the current implementation towards a solution based entirely on the iPad and the Low Energy Bluetooth protocol.

28.06.2017 / Digital transformation

News & Communication

Open Reply creates mobile digital transformation solution for Fideuram

Fideuram chose Open Reply, Apple Mobility Program Partner, to digitalize the services offered to its financial consultants with the “On Boarding” project.

13.04.2017 / Apple Partnership

News & Communication

Open Reply is part of Apple’s “Mobility Partner Program”

Open Reply is part of Apple’s “Mobility Partner Program”, they’re among the first in Europe chosen by Apple to accelerate the development of iOS mobile applications for the business enterprise market. Through this partnership Open Reply’s development teams have access to specialized training programs and direct Apple support, which allow the design of innovative and certified solutions, as a warranty for the customer.

Mobile Applications

Case Study

Connecting people through technology at British Gas

British Gas were in need of a business solution that would engage their employees across 12 call centres and provide the necessary training to over 1000 employees. WM Reply worked towards a tight deadline, delivering the solution in a short space of time.

Connecting people through technology at British Gas 0

Mobile App Development

Best Practice

Accelerated Digitalisation: platform-independent App Development

Mobile applications are helping companies to raise the efficiency of their processes to a new level. The challenge involves the quick provision of corresponding solutions and the required compatibility with countless mobile end devices. In developing such solutions, Cluster Reply relies on the use of Xamarin.

01.04.2016 / Digital Experience

News & Communication

Open Reply develops the Bitesize mobile app

Open Reply​, the Reply Group digital Customer Experience agency in UK that uses design and technology to create better, more profitable customer journeys for its clients’ brand, has developed the new Bitesize app for the BBC to complement the hugely popular Bitesize website.

Virtual Customer Premises Equipment

Best Practice

VIRTUAL CUSTOMER PREMISES EQUIPMENT: A TECHNOLOGY PARADIGM THAT PROMISES TO CHANGE THE NETWORKING INDUSTRY

SDN and NFV are set to change the networking industry and, as part of that change, virtual Customer Premises Equipment (CPE)​ is an upcoming technology paradigm that promises to be beneficial for both customers and service providers.

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin for the Daikin YEAR app

Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

18.02.2016 / Milan

Event

Conference for the presentation of the Mobile Payment & Commerce Observatory's Research

Pay Reply, the Reply Group company specialised in the development of Digital Payments solutions, contributes to the Mobile Payment & Commerce Observatory’s Research. Pay Reply participates in an interesting roundtable with the main players in the Telco, Banking, Technology & Service market to discuss these results.

Brand Experience Design 0

Brand Experience Design

Open Reply is a UK full service digital branding agency that fuses creativity with technology to produce digital beauty. From mobile web to native apps, on both smartphone and tablet, Open Reply delivers a compelling digital brand experience that increase engagement and commerce conversions.

Go to the website!

Digital Transformation

Research

Trends in the US wealth management market

The US wealth management industry is undergoing significant transformation, meeting its challenges by leveraging technology. Financial advisory services are evolving from a traditional personal relationship approach to one of automation, emphasizing lower costs. New entrants are disrupting the market with innovative products and services, and established participants are adapting to the changes or losingmarket share. Assets are growing while the number of human financial advisors is shrinking. New operating models include discount and online brokerages and robo-advisors.​

Trends in the US wealth management market 0

22.02.2016 - 25.02.2016 / Barcelona

Event

Mobile World Congress

Sytel Reply takes part in the Mobile World Congress, the world’s largest gathering for the mobile industry. The annual event, which occurs from February 22 to 25 in Barcelona, is the number one event for mobile industry networking, new business opportunities and deal making.

Mobile Virtual Network Operators

Research

Mvno competition: differentiation strategies

This report aims to provide guidelines for MVNOs to attain and retain their customers.

It provides differentiation-enhancing recommendations by analysing price and positioning strategies in dynamic competition.​

Mobile Living Framework 0

Mobile Living Framework

Gaia Reply™ is a flexible, scalable and inexpensive framework which provides optimized contents and services to more than 7,000 devices ranging from the most popular mobile devices, to smartphones, tablets and Internet TV in order to implement best in class Mobile Sites, Client Applications and HTML5 Web Apps. ​

GO TO THE WEBSITE!​

Gaia Reply™ run your mobile services on market leader’s platform

Gaia Reply™ run your mobile services on market leader’s platform 0
Device Management 0

Device Management

Proprietary device database Gaia Reply™ maintains a unique and dedicated proprietary multichannel device database that is periodically updated with a set of extendible attributes defining the characteristics of almost all the digital devices available in the market. So, Designers can build highly-engaging interfaces and engineers can deliver functionally-rich solutions whilst respecting the time to market.​

Heterogeneous Data Source Integration 0

Heterogeneous Data Source Integration

Painless integration Gaia Reply™ is able to interface heterogeneous data sources and commerce systems using standards-based technology to retrieve requested digital media and transactional services, providing a robust enterprise solution. This means easier integration with data sources allowing our clients to allocate more of their budget towards content quality.​

MOBILE APPLICATION MODULE

Service

Gaia Reply Notification Gateway

This is the application module of Gaia Reply™ that handles delivery of push notifications to remote devices using Vendor’s provided notification services. Gaia Reply Notification Gateway provides a uniform integration interface to hide specificity of different push services and simplify the integration of backend systems(iOS, Android, Windows Phone).

07.11.2015 - 08.11.2015 / Milan

Event

Appathon 2015

Reply supports UniCredit for Appathon 2015, a 24 hour hackathon dedicated to App Developer, a Web Designer or a Marketing Specialist with the aim of developing a mobile app for financial services. The event is held on November 7th-8th, 2015 at the UniCredit Pavilion in Milan.

Customer Engagement

Video Reference

Sky Over the Top Entertainment

Live Customer Engagement at Sky. Reply developed for Sky Italy a voting platform as-a-service for TV programs such as X-Factor. This solution increases the "active" participation of the viewer using multiple communication channels, from more 'traditional' ones to the more innovative and social ones.

Sky Over the Top Entertainment 0

eCommerce design

Case Study

Monsoon & Accessorize eCommerce

As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.

Monsoon & Accessorize eCommerce 0

09.04.2015 - 10.04.2015 / Turin

Event

Droidcon Italy 2015

​​​Starbytes will be taking part in Droidcon Italy 2015, a two-day conference aiming at supporting the Android platform.

Personal data protection

Best Practice

How Much Data are People Giving Away?

In today’s connected world, the amount of data available about an individual has increased exponentially. This white paper aims to outline the technologies being used to gather data about individuals, how this is being used and what the future could hold for data gathering.

Multi-channel Banking

Video Reference

BNP Paribas Fortis launches new iPad app with Reply

BNP Paribas Fortis chose Reply to develop a new iPad app for its sales network, that financial advisors can use during sales conversations with their customers.

BNP Paribas Fortis launches new iPad app with Reply 0

19.02.2015 / Milan

Event

Conference for the presentation of the Mobile Payment & Commerce Observatory’s Research

Pay Reply contributes again to the Mobile Payment & Commerce Observatory’s Research.

Mobile Payments

Best Practice

Embracing the Bitcoin: why mobile operators should prepare for the digital currency shift

This white paper outlines the opportunity at a high level for mobile operators to innovate new services, increase revenues and develop new business lines based on Bitcoin and other key Digital Currencies currently available.

SERVICES

Consulting

Portaltech Reply has gained substantial experience in ecommerce since inception in 2000 by working on some of Europe’s largest ecommerce and multichannel retailing projects.

26.11.2014

News & Communication

Reply partners with Chicco to develop Happy Tab, the first Android tablet for children between the ages of 18 months and 6 years

Reply a fully-fledged Android tablet for children between the ages of 18 months and 6 years. Happy Tab is both safe for children and freely customisable by parents.

Reply partners with Chicco to develop Happy Tab, the first Android tablet for children between the ages of 18 months and 6 years 0

05.11.2014 / Beacon technology

Blog

There’s More To A HoF Mannequin Than Meets The Eye

Ever been walking around the shops and had your eye drawn to a jaw-dropping outfit modelled by one of the many in-store mannequins, only to be frustrated by the fact you can’t actually find the clothes anywhere? Answering the call of disgruntled customers everywhere, retail giants House of Fraser have announced the introduction of in-store beacon technology, which we love!

30.10.2014 - 31.10.2014 / London

Event

Droidcon London

Open Reply participates in Droidcon London 2014, the conference for Android OS developers, which will take place at Business Design Centre, London, on 30th and 31st October 2014.

IOT for Banks

Best Practice

Back from The brink: Smart Beacons in Banks III

This third paper on Smart Beacons presents Reply's expertise in this domain, as well as two projects the Group has worked on which involve the use of Smart Beacon technologies.

IOT for Banks

Best Practice

Back from the Brink: Smart Beacons in Banks II

This second paper provides detailed examples of how Smart Beacons are currently used and have the potential to be used in banks.

IOT for Banks

Best Practice

Back from the Brink: Smart Beacons in Banks

This first paper introduces the use of Smart Beacons within the Banking Sector. It posits that ‘Smart Beacons’ can help bank branches to transform customer experience and offer more personalised services.

Mobile Payments

Case Study

Left cash at home? No problem!

The latest scenario developed by Reply that Banca Sella has chosen to extend its mobile-payments services by taking forward the experimental innovations begun with Up Mobile, is mobile POS. This acquiring solution exploits synergies between a smartphone or tablet and a PIN pad – a simple device that can read traditional payment cards.

Left cash at home? No problem! 0

COMMERCE

Best Practice

MOBILE COMMERCE: NEW FRONTIERS FOR BUSINESS

Retailers, financial-services firms, telecommunications companies, utilities and terminal manufacturers will be instrumental in the developments that change how new consumers choose what to consume, how they make purchases and payments, and how they communicate with service businesses over the coming years. Reply supports all the main players in the processes of creating and delivering innovative Mobile Commerce services.

Mobile

Case Study

Customising Android to new levels: the creation of the Hudl tablet for Tesco

Reply has been working with Tesco as one of the key partners in the creation of the Hudl Tablet, which marks another significant step towards the retailer’s vision of the future – to be an outstanding international retailer in stores and online.

Customising Android to new levels the creation of the Hudl tablet for Tesco 0