By combining robotics and machine learning, we can improve people’s decision making ability, support them in more operationally based activities, and provide them with the tools they need to take the decisions that are sometimes required. In the exploratory sessions focused on enterprise automation, we will illustrate, partly using real-life use cases, how processes can be made more efficient and effective through the use of intelligent automation technologies and how the relative impacts on organisational models can be mitigated. We will also discuss how process analysis is a fundamental step in any automation initiative, as well as the potential offered by an approach based on the qualitative assessment of activities as compared to a data-based approach, such as process mining.