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Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.
Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.
Bitmama is one of the most important Digital creative Agencies in Italy.
By combining the creative talent of the Armando Testa Group and Reply’s technological excellence, Bitmama addresses the brand market with a multiplatform approach. Bitmama specialises in consulting and conceptual design for Digital Branding.
Triplesense Reply is the specialist for Digital Service Design and Customer Experience in commercial and end customer markets.
Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.
Pure communication specialists clear the desk for tech-savvy customer experience conductors. Along the customer journey they orchestrate communication and experiences across all touchpoints and offer the customer an all-embracing experience with a brand, product or service – customer-centric, data-based and supported by tools that employ machine learning and artificial intelligence.
Reply is permanently carrying out studies to anticipate trends and explore key-strategies. Emerging technologies and techniques can unlock the potential of digital commerce, turning shopping applications into emotional shopping experiences.
More and more often people have to communicate with machines – and vice versa. But the change from "screen design" to "voice design" holds many pitfalls. Reply's Voice Machine Interfaces initiative offers companies one-stop expertise and consulting to implement a Voice First strategy in a meaningful way.
For the second year in a row, the Reply - Digital Experience corporate group of agencies and tech companies has achieved the top ranking of the Bundesverband Digitale Wirtschaft (BVDW) e.V. (German Digital Industry Association) with the highest turnover in Germany.
The goal of Reply Digital Experience is to create sustainable customer journeys. From end-to-end customer engagement to commerce solutions, the offer includes innovative technologies, data-driven insights and active creativity. Transformation consulting, CRM and service design are additional key areas.
The Reply Creative Challenge is a team-based competition open to students and creatives from all over the world who compete in the development of a creative concept assigned by a jury of experts.
The new electronic piggy bank to teach children the value of money and savings. In the educational toy culture, XME dindi offers a game-based experience to actively inspire children’s education. Three Reply Group companies partnered with Quercetti, a leading manufacturer of Made in Turin educational toys, to design XME dindi.
The challenge faced by the
FCA Group with the Dealer Digital Programme is that of transforming the relationship between the dealer and the end user, utilising digital channels as a lead generation tool.
Online meetings are practical: they are quick to set up, do not require any special technology and do not involve any travel time. But they do have a certain bland aspect: the interactivity of a face-to-face meeting is lost.
Infinity Reply's solution: Virtual workspaces supported by immersive technologies.
Sprint Reply has conducted a study to research the field of
Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.
While there are still many important open questions about the Covid-19 pandemic, it is clear human behaviours have changed extraordinarily. In a time when some countries are trying to ease the restrictions, while being fully aware that new waves of the virus might occur, Brands are questioning how to re-establish interrupted relationships with customers in this perceived new normal.
Now is the time to redefine your Customer Experience by designing new products and services to be distributed across all channels, with communication plans that are aligned with the business after a challenge like COVID-19.
Neveling Reply is the International Technical Lead Agency for CMS and e-commerce at Faber-Castell. In this role the agency accompanied the long-standing company on its way towards digitisation with the design of a new website with an integrated web shop.
Reply takes part in the
Netcomm Forum 2019, the main Italian event focused on eCommerce and retail.
The quest for increasingly “humanized technology” is more than a major key to finally integrating
chatbots as natural companions in our everyday lives, it also represents an opportunity to enter a
whole new world of human-machine communication. Elbkind Reply introduces the
new age of creative tech and social media with the potential to bring machines and people closer together than ever before.
Many companies are already experimenting with prototype devices and simulated 5G scenarios. Together with a customer from the automotive industry, Infinity Reply and Spark Reply have tested the technical limits of 5G, especially for the use of AR and VR in pre-sales scenarios for passenger vehicles.
Reply takes part in the Arch Summit event, the premier event for connecting tech startups with corporate decision-makers, which will be held in Luxembourg on 3-4 April.
The creative agency of Reply, Bitmama, and the data driven marketing company Like Reply work together for a 360° strategic consultancy dedicated to the Amazon world.
Cluster Reply has exploited the innovative characteristics of connected devices to create a solution for enhancing customer experience in the automotive sector. The solution is based on the integration of the Sitecore Experience platform with Microsoft Azure Cloud services.
New technologies are easiest to establish when they can be integrated intuitively into the everyday lives of the end users. This is something that developers in the VR and AR area are currently experiencing. At the moment, they are dealing with the development of applications that can be integrated seamlessly into the everyday behavioural patterns of consumers. Ralf Schimmele, partner at Infinity Reply, knows the best way to make this work.
Avvio Reply created a leaderboard within the game that identified users by shop, region and area, as well as the fastest individual race time. In doing so, this simultaneously created a team spirit whilst also bringing William Hill together across the nation.
Sky prides itself on being a great place to work. In addition to a fantastic work environment, Sky offers employees a great selection of healthy and affordable food and drink at all Sky sites. Avvio Reply developed a campaign to raise awareness amongst employees and ensure they understood the benefits of their Live Well range and how easy it is to Live Well at Sky everyday!
We develop digital solutions, which suit people’s needs and thus help make their lives easier. The new mission and the associated growth is also reflected in the Internet agency ranking of the BVDW.
Triplesense Reply is in 4th place together with other digital companies in the Reply Group, with "Reply – Digital Experience". Triplesense Reply is the leading digital agency within the Reply Group in Germany.
Engaging senior leadership members is vital to any large business. Nationwide understood this and wanted to create an experience that not only delivered the key priorities but also left leaders with a memorable take away message. Alongside this, Avvio Reply also faced the challenge of getting senior members to connect with each other and create meaningful relationships that would allow them to all work more holistically moving forward.
Avvio Reply created an interactive web app that brings to life the interconnected nature of
Vodafone’s huge range of products, propositions, solutions and services. The web app walks sales staff through interactive customer journeys where they are able to explore details on products and services and how to up-sell.
Now is the time to break away from pure analogue reality and enhance experiences with virtual components. But are you ready to fully utilize the possibilities of the digital transformation for improved user experiences and to incorporate virtual, augmented or mixed reality (XR) into your business model?
Triplesense Reply, Creative & Design consulting agency born inside Reply, explains how marketing can leverage on videos as an engagement tool to enrich a brand’s content strategy.
Fresenius Medical Care's new dialysis service portal offers customised content and relates emotional stories that address every target group worldwide. Thus, the portal helps to improve the lives of dialysis patients and represents a benchmark for competitors. Triplesense Reply developed the concept for the service portal, which presents emotional stories and facts on dialysis.
British Gas launched their new organisational values through the promotion of 'stories of pride' from around the business. Using these to inspire people and reinforce the British Gas values. Avvio Reply developed a bespoke video sharing web app, where employees could view, like and upload their own stories. This web app would sit at the heart of the campaign. To drive engagement with the web app, Avvio Reply developed a campaign with a simple identity and strong sharable call to action.
TFL were going through a period of huge change from both an infrastructure and organisational point of view and staff were being bombarded with new information all the time.
Avvio Reply worked with TFL to develop a solution to help staff understand their new roles and organisatonal structure, while also educating them about the proposition and strategy behind it.
Telefonica wanted to introduce a new employee recognition scheme for its work force, to complement the launch of the new corporate strategy. Telefonica’s values and culture focuses on the belief that the possibilities of technology should be open to everyone. Avvio Reply worked with Telefonica to create a recognition scheme that echoed these values, as well as encouraging peer-to-peer communication and recognition across the business – anytime, anywhere.
Avvio Reply in partnership with Castrol awarded an Annual CorpComms DigiAward for the Castrol Camera Challenge.
Inspired by the Royal Academy summer exhibition Avvio Reply worked with Sky to turn their shiny new Hub building into a gallery like environment. Sky people loved their new working environment and as a result Avvio Reply is now responsible for branding the ever growing Sky campus.
Triplesense Reply developed a portal for market research company
GfK with special microsites: including Nation Brands Index, TEMAX Report, Connected Consumer Index, GfK Datalab.
A simple objective - engage and educate a workforce of over 25,000 people with the new offering to produce an army of advocates. Avvio Reply partnered with Sky to internally launch their new market changing proposition, Sky Mobile. Creating multiple physical and digital installations around Sky, Avvio Reply took a three-phase approach leading up to the announcement and launch of the new service – Educate, Inspire, Advocate.
In an industry facing ongoing change and volatility,
BP Shipping identified a need to rearticulate their strategy to reposition their function within the wider BP context. Avvio Reply worked with BP to produce an engaging way to communicate this strategy both onshore and offshore across all regions. The
strategy cascade workshops were a big success, with an overwhelmingly positive employee response as the strategy was accessible to all.
Mediastars XXI edition was full of satisfaction for Triplesense Reply. Several awards for its four different projects.
As a way to dramatically improve their online ecommerce platform, Monsoon & Accessorize wanted to increase the customer’s online experience. Open Reply applied its creative thinking across their desktop, mobile and tablet channels to ensure the same branding and level of customer experience was as premium as possible. Open Reply developed each platform step-by-step and optimised our UX technology to ensure a personal and seamless online experience.
Arlanis Reply is exhibitor on the
Vertriebsmanagement Kongress 2017, taking place from
31 May - 1 June 2017 in Darmstadt. The congress is the biggest experts meeting for sales and distribution management in the German speaking area and an ideal meeting place for sales professionals across all industries.
With an upcoming release of the highly-anticipated Sky Q product, Sky looked to Avvio Reply to guide them through their biggest product launch for over 10 years. Sky’s objective was to ensure over 25,000 people ranging from field based engineers, contact centre staff and head office understood the new proposition and the how Sky Q would set apart from its competition. Avvio Reply developed a strategy to empower employees with the tools to talk confidently, sell and become advocates of Sky Q across the business.
Nationwide required a Leadership event with a difference. They wanted to take their audience out of their comfort zone and create an event that energised them to be bold and make creative decisions. Avvio Reply proposed the core theme ‘Fresh Thinking’, and tailored the one-day event around this thought. The event was a great success, with overwhelmingly positive feedback scores from attendees.
The "Reply – Digital Experience" companies have become one of the four digital companies with the highest sales in Germany for the first time. With a gross income of 69.5 million euros and a growth in sales of 40 percent, the agency group is improving not only its previous year's position in the Internet agency ranking of the Bundesverband Digitale Wirtschaft e.V. (BVDW) by one position, but is also well ahead of the other competitors.
Traffic jams, air pollution, and rapid growth? URBAN HUB offers approaches for "smart cities" and is more than just a storytelling platform: It is aimed at urban planners and everyone involved in the future of mobility. It invites people to share their own stories relating to encouraging concepts for success and smart mobility.
Profondo Reply, the Reply Group company specialising in Digital Business Consulting, and
Open Reply, the Reply Group company specialising in digital transformation, mobile solutions und connected platforms, take part in the
Digital Marketing Arena at CeBIT 2017, taking place in
Ferrero has chosen to entrust Bitmama with the creation of content on its social media channels for the Nutella B-Ready product, as part of Nutella’s 2016-2017 strategic communication plan.
KAO Germany, the world's leading provider of haircare and cosmetics products, implemented with Triplesense Reply a mobile-optimised B2B portal for the two salon-exclusive haircare brands of Goldwell and KMS California.
Bitmama’s skills in the field of social networks reach an international level with anti-wrinkle NIVEA Q10Plus’s global strategy.
Bitmama, the creative digital communications agency, is assisting leading casual-clothing brand, Napapijri, to launch its new website Napapijri.com.
A few months after winning first place in Webranking Italy, Snam climbs on a higher step even in the European ranking, for being the best company for corporate online communication among 500 major mainland companies.
Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.
Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.
Twice Reply which specialises in digital transformation consulting, is a keynote speaker at the Digital Transformation Forum 2017 on 21st February 2017.
Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.
Profondo Reply and Portaltech Reply participate in dmexco, the world’s leading exposition and conference on digital marketing, taking place in Cologne on 14 – 15 September 2016.
An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.
British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.
Reply is strengthening its presence in the digital experience space with the acquisition of xister, digital creative agency and leader in consulting and in the development of digital branding strategies and solutions.
Elenamiro.com has been realised with a full-responsive approach to offer users the complete Elena Mirò image and services on any device, at home or on the go. The new site was designed by the Fashion&Luxury Team of Bitmama, Reply and Armando Testa joint venture, specialised in creative multichannel digital communication.
Open Reply participates in the
relaunch Konferenz taking place in
June 6th, 2016.
UniCredit developed one platform, called OneGate, as the place to go for group company-wide information. Avvio Reply were engaged to help communicate this new intranet across Europe in 20 countries, encouraging people to use it and understand the benefits it would bring to their working day. The campaign was delivered within four weeks of receiving the brief. Avvio Reply worked collaboratively with UniCredit in Italy to ensure their tight deadlines were met, on time and within budget.
After building a bespoke intranet for Sky many years ago Avvio Reply then repurposed the UX and live content to optimise the intranet for mobile devices. Working with Sky, Avvio Reply prioritised the content and designed the UI so that the essential features could be reached on the move at the touch of a button. The mobile version has now been live and stable for several years, and gives employees the ability to view videos and comment on articles from their iPhone and BlackBerry devices. All the content is controlled from a central CMS. The Intranet provides 16,000 employees with the latest news and updates.
A double win for Bitmama. Bitmama won two awards for one project at the Integrated Communication Awards 2015, the European competition that rewards the best integrated communication campaigns, represented in Italy by Assocomunicazione. The "50 years of Taste and Rhythm" campaign, created by Bitmama for Fiesta Ferrero, was awarded a silver in the "Product Launch/Relaunch/Trial Campaigns" category and a bronze in the "Integrated Communication" category.
A new brand strategy in the large-scale design relaunch for all countries and product divisions were rolled out by Reply. Various graphic, conceptional and technical improvements of the Magento shops and TYPO3 CMS were part of the implementation.
Triplesense Reply takes part in the
Techettes Talk on
11 November 2015 in
Frankfurt am Main with the speech of Julia Saswito and Astrid Wunsch
„Human Centered Design - Strategien und Denkanstöße für langfristigen Erfolg“.
Avvio Reply challenge was to promote 'stories of pride' from around the business and use these to inspire people and reinforce the British Gas values. Avvio Reply developed a campaign with a simple identity that was a call to action to share. Within the first month the site received 68 stories of pride, 20 of which were video.
Hill’s Pet Nutrition looked to
Avvio Reply to raise brand awareness of their latest pet foods - SciencePlan and Ideal Balance. Avvio Reply decided to capitalise on their established social following and design and develop engagement activities that could be enjoyed and shared by consumers on their Facebook page. Avvio Reply delivered two popular social media campaigns across the year, one for each product – Kibble Quest and Balancing Act.
Triplesense Reply, the digital agency of the Reply group, put in an impressive performance at the prestigious “Annual Multimedia Award 2016” with its international storytelling platform URBAN HUB for ThyssenKrupp Elevator by winning gold in the category Content Marketing/Publishing.
With the support of Avvio Reply, Coca-Cola Enterprises has successfully communicated the benefits of its new digital collaboration tools. As digital becomes an increasingly important sales driver for CCE, it’s vital that their employees’ own understanding and knowledge of the power of digital keeps pace.
Reply is taking part in dmexco 2015, the leading international trade fair and conference for the digital economy in Cologne from 15 - 16 September. With the slogan “Bridging Worlds” they are combining all aspects of the “digiconomy”. Under the motto “Reply – Connected Digital Experience” the specialists from the Reply network are presenting the latest cross-sector developments and IT technologies at dmexco.
Vodafone has a large technical product portfolio, with a multitude of offerings that make it hard to understand. Avvio Reply provide Vodafone European markets with comprehensive marketing collateral – communication toolkits that contain compelling messages and material to enable staff to promote B2B enterprise products to their business customers.