Customer Experience

Humanizing Digital

Our vision that facilitates digital life

Humanizing Digital 0

Brand Engagement

Avvio Reply

Avvio Reply is the UK company specialising in Brand Engagement and Internal Communications.

Avvio Reply's purpose is to realise the full value of a company's employees. Avvio Reply develops effective internal communications to articulate strategy and vision in a meaningful way enabling employees to understand, connect and realise their role in it.

GO TO THE WEBSITE!​

Full Service Digital Agency

Bitmama

Bitmama is one of the most important Digital creative Agencies in Italy.

By combining the creative talent of the Armando Testa Group and Reply’s technological excellence, Bitmama addresses the brand market with a multiplatform approach. Bitmama specialises in consulting and conceptual design for Digital Branding.

GO TO THE WEBSITE!​

DIGITAL SERVICE DESIGN & CUSTOMER EXPERIENCE

Triplesense Reply

Triplesense Reply is the specialist for Digital Service Design and Customer Experience in commercial and end customer markets.

Triplesense Reply designs digital touch point experiences for a perfect user experience: this applies to classic online projects such as websites and portals as well as Mobile solutions, e-commerce, Individual Applications or Social Media projects.

GO TO THE WEBSITE!

Case Study

How to be successful on Amazon? Get a load of your reviews!

The creative agency of Reply, Bitmama, and the data driven marketing company Like Reply work together for a 360° strategic consultancy dedicated to the Amazon world.

Customer Care

Research

CUSTOMER SATISFACTION IN THE DIGITAL AGE

Sprint Reply has conducted a study to research the field of Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.

CUSTOMER SATISFACTION IN 
THE DIGITAL AGE 0

Digital Experience

Case Study

Nutella B-ready’s social media content under Bitmama’s creative control

Ferrero has chosen to entrust Bitmama with the creation of content on its social media channels for the Nutella B-Ready​ product, as part of Nutella’s 2016-2017 strategic communication plan.

Nutella B-ready’s social media content under Bitmama’s creative control 0

04.05.2017 / Digital Experience

News & Communication

Jump to 4th place in the Internet agency ranking

The "Reply – Digital Experience" companies have become one of the four digital companies with the highest sales in Germany for the first time. With a gross income of 69.5 million euros and a growth in sales of 40 percent, the agency group is improving not only its previous year's position in the Internet agency ranking of the Bundesverband Digitale Wirtschaft e.V. (BVDW) by one position, but is also well ahead of the other competitors.

Web App

Case Study

Telefonica launches groundbreaking employee recognition app

Reply scoped, developed, built and delivered the internal web app, Recognise_D, to increase employee engagement and support business strategy at Telefonica. The new employee recognition programme was launched in conjunction with Telefonica’s fresh corporate strategy, which focuses on the values of Discover, Disrupt and Deliver.

Telefonica launches groundbreaking employee recognition app 0

20.03.2017 - 24.03.2017 / Hanover

Event

Digital Marketing Arena – Cebit 2017

Profondo Reply, the Reply Group company specialising in Digital Business Consulting, and Open Reply, the Reply Group company specialising in digital transformation, mobile solutions und connected platforms, take part in the Digital Marketing Arena at CeBIT 2017, taking place in Hanover, 20-24 March.

Case Study

B2B platform for KAO, a leading provider of beauty care products worldwide

KAO Germany, the world's leading provider of haircare and cosmetics products, implemented with Triplesense Reply a mobile-optimised B2B portal for the two salon-exclusive haircare brands of Goldwell and KMS California.

KAO Portal

10.03.2016 / Digital Experience

News & Communication

Emotion and Innovation: Alfa Romeo selects Reply as 2016 Partner

Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.

Emotion and Innovation Alfa Romeo selects Reply as 2016 Partner 0
The international digital strategy 0

13.03.2017 / Nivea Q10Plus

News & Communication

The international digital strategy

Bitmama’s skills in the field of social networks reach an international level with anti-wrinkle NIVEA Q10Plus’s global strategy.

Responsive design

Case Study

The new Elena Mirò responsive site goes online

Elenamiro.com has been realised with a full-responsive approach to offer users the complete Elena Mirò image and services on any device, at home or on the go. The new site was designed by the Fashion&Luxury Team of Bitmama, Reply and Armando Testa joint venture, specialised in creative multichannel digital communication.

The new Elena Mirò responsive site goes online 0
Snam, best company for digital communication also in Europe 0


Snam, best company for digital communication also in Europe

A few months after winning first place in Webranking Italy, Snam climbs on a higher step even in the European ranking, for being the best company for corporate online communication among 500 major mainland companies.

23.02.2016 / Augmented Reality

News & Communication

Forge Reply partners with Daikin for the Daikin YEAR app

Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.

Forge Reply partners with Daikin for the Daikin YEAR app 0

Smart Glasses

Case Study

Magneti Marelli together with Reply take the Motor Show by storm with "Smart Glasses"

An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.

Magneti Marelli together with Reply take the Motor Show by storm with

20.02.2017 - 22.02.2017 / London

Event

Digital Transformation Forum 2017

Twice Reply which specialises in digital transformation consulting, is a keynote speaker at the Digital Transformation Forum 2017 on 21st February 2017.

ecommerce

Case Study

Reply for Vorwerk Group

A new brand strategy in the large-scale design relaunch for all countries and product divisions were rolled out by Reply.

Various graphic, conceptional and technical improvements of the Magento shops and TYPO3 CMS were part of the implementation.

Reply for Vorwerk Group 0

14.09.2016 - 15.09.2016 / Cologne

Event

dmexco 2016

Profondo Reply and Portaltech Reply participate in dmexco, the world’s leading exposition and conference on digital marketing, taking place in Cologne on 14 – 15 September 2016.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0

Employee Engagement

Case Study

UniCredit Launching the new Intranet

UniCredit developed one platform, called OneGate, as the place to go for group company-wide information. Avvio Reply were engaged to help communicate this new intranet across Europe in 20 countries, encouraging people to use it and understand the benefits it would bring to their working day. The campaign was delivered within four weeks of receiving the brief. Avvio Reply worked collaboratively with UniCredit in Italy to ensure their tight deadlines were met, on time and within budget.

UniCredit Launching the new Intranet 0

07.07.2016

News & Communication

Reply’s digital experience takes a step forward with xister

Reply ​is strengthening its presence in the digital experience space with the acquisition of xister, digital creative agency and leader in consulting and in the development of digital branding strategies and solutions.

Employees Collaboration

Case Study

Driving Adoption of Digital Collaboration Tools: The Coca-Cola Enterprises Project

With the support of Reply, Coca-Cola Enterprises has successfully communicated the benefits of its new digital collaboration tools.

Driving Adoption of Digital Collaboration Tools The Coca-Cola Enterprises Project 0

06.06.2016 / Hamburg

Event

relaunch Konferenz

Open Reply participates in the relaunch Konferenz taking place in Hamburg on June 6th, 2016.

Responsive design

Case Study

Sky Mobile Intranet

After building a bespoke intranet for Sky many years ago Avvio Reply then repurposed the UX and live content to optimise the intranet for mobile devices. Working with Sky, Avvio Reply prioritised the content and designed the UI so that the essential features could be reached on the move at the touch of a button. The mobile version has now been live and stable for several years, and gives employees the ability to view videos and comment on articles from their iPhone and BlackBerry devices. All the content is controlled from a central CMS. The Intranet provides 16,000 employees with the latest news and updates.

Sky Mobile Intranet 0

Employee Engagement

Case Study

British Gas Campaign to encourage participation

Avvio Reply challenge was to promote 'stories of pride' from around the business and use these to inspire people and reinforce the British Gas values. Avvio Reply developed a campaign with a simple identity that was a call to action to share. Within the first month the site received 68 stories of pride, 20 of which were video.

British Gas Campaign to encourage participation 0

05.11.2015 / Digital Experience

News & Communication

IMC AWARDS 2015

A double win for Bitmama. Bitmama won two awards for one project at the Integrated Communication Awards 2015, the European competition that rewards the best integrated communication campaigns, represented in Italy by Assocomunicazione. The "50 years of Taste and Rhythm" campaign, created by Bitmama for Fiesta Ferrero, was awarded a silver in the "Product Launch/Relaunch/Trial Campaigns" category and a bronze in the "Integrated Communication" category.

Environmental Branding

Case Study

Environmental messaging at Vodafone HQ aligns people with their brand

Reply brief was to turn Vodafone's buildings from neutral environments to branded workplaces and create a space where employees can 'live' the brand.

Environmental messaging at Vodafone HQ aligns people with their brand 0

11.11.2015 / Frankfurt am Main

Event

Techettes Talk - Human Centered Design

Triplesense Reply takes part in the Techettes Talk on 11​ November 2015 in Frankfurt am Main with the speech of Julia Saswito and Astrid Wunsch „Human Centered Design - Strategien und Denkanstöße für langfristigen Erfolg“.

Social Media Engagement

Case Study

Hill’s Pet Nutrition Facebook campaign

Hill’s Pet Nutrition looked to Avvio Reply to raise brand awareness of their latest pet foods - SciencePlan and Ideal Balance. Avvio Reply decided to capitalise on their established social following and design and develop engagement activities that could be enjoyed and shared by consumers on their Facebook page. Avvio Reply delivered two popular social media campaigns across the year, one for each product – Kibble Quest and Balancing Act.

Hill’s Pet Nutrition Facebook campaign 0

Marketing Tool Kit System

Case Study

Vodafone B2B Enterprise Marketing Collateral

Vodafone has a large technical product portfolio, with a multitude of offerings that make it hard to understand. Avvio Reply provide Vodafone European markets with comprehensive marketing collateral – communication toolkits that contain compelling messages and material to enable staff to promote B2B enterprise products to their business customers.

Vodafone B2B Enterprise Marketing Collateral 0

08.10.2015 / Digital Experience

News & Communication

"Annual Multimedia Award 2016": Gold for Triplesense Reply

Triplesense Reply, the digital agency of the Reply group, put in an impressive performance at the prestigious “Annual Multimedia Award 2016” with its international storytelling platform URBAN HUB for ThyssenKrupp Elevator by winning gold in the category Content Marketing/Publishing.

Ecommerce

Case Study

eprimo Online Sales Platform

The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.

eprimo Online Sales Platform 0

16.09.2015 - 17.09.2015 / Cologne

Event

dmexco 2015

Reply is taking part in dmexco 2015, the leading international trade fair and conference for the digital economy in Cologne​​ from 15 - 16 September. With the slogan “Bridging Worlds” they are combining all aspects of the “digiconomy”. Under the motto “Reply – Connected Digital Experience” the specialists from the Reply network are presenting the latest cross-sector developments and IT technologies at dmexco.

Campaign Video

Case Study

Vodafone Simplified Collaboration Video

Vodafone has developed its offering for customers from mobile services to a full comms and Office suite, called Vodafone One Net. Avvio Reply created a short video to make it simple for the B2B market to grasp. Avvio Reply created storyboard concepts, then shot and made the video in multiple languages. Avvio Reply set the scene in the first 30 seconds so that people could quickly understand the overall concept, then Avvio Reply explained very simply how One Net works.

Vodafone Simplified Collaboration Video 0