Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data. To thrive in this new environment, companies need to deliver a richly intelligent, standout experience at every touchpoint.
Reply takes part in Gartner Customer Experience & Technologies Summit, Europe’s most important annual gathering of IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Gartner Customer Experience & Technologies Summit 2017 is the place to discover the latest in research, methodology and applied technologies to help you maximize the value of your customer experience strategy.
The event is focused on providing actionable advice on what to do today and also looking to the future where a new generation of customers’ expectations need to be met and where things become customers. Embracing these changes as well as technologies like chatbots, artificial intelligence and virtual reality all need to be considered when shaping the future of your customer experience.
For further information: Gartner Customer Experience & Technologies Summit 2017
On day 1 from 2.30pm to 3.00pm, Reply has a speech titled “Reply: Foundations for Effective Customer Experience” showing how to Shape the Future of Customer Experience and how to Increase Customer Satisfaction for Consumers. During the speech Reply provides exclusive research and transformation success stories, outlining the approaches that can guarantee success, value generation, enriching the customer experience and increasing Customer Satisfaction.