Shaping the Future of
Customer Experience

10 - 11 May 2017 | London, UK

Gartner Customer Experience & Technologies Summit 2017

Gartner CRM

How to Shape the Future of Customer Experience

European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data. To thrive in this new environment, companies need to deliver a richly intelligent, standout experience at every touchpoint.

Reply takes part in Gartner Customer Experience & Technologies Summit, Europe’s most important annual gathering of IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Gartner Customer Experience & Technologies Summit 2017 is the place to discover the latest in research, methodology and applied technologies to help you maximize the value of your customer experience strategy.

The event is focused on providing actionable advice on what to do today and also looking to the future where a new generation of customers’ expectations need to be met and where things become customers. Embracing these changes as well as technologies like chatbots, artificial intelligence and virtual reality all need to be considered when shaping the future of your customer experience.

For further information: Gartner Customer Experience & Technologies Summit 2017

How to Increase Customer Satisfaction for Consumers

On day 1 from 2.30pm to 3.00pm, Reply has a speech titled “Reply: Foundations for Effective Customer Experience” showing how to Shape the Future of Customer Experience and how to Increase Customer Satisfaction for Consumers. During the speech Reply provides exclusive research and transformation success stories, outlining the approaches that can guarantee success, value generation, enriching the customer experience and increasing Customer Satisfaction.

REPLY BOOTH

During all the event Reply is present with its own booth within the sponsor area

Here Reply showcases its success stories, obtained with the unique blend of deep market knowledge, innovative methodologic approach and a best in class experience with the most innovative technologies, boosted by key partnership with best of breed products and software vendors. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises, enriching the customer experience and increasing customer satisfaction.


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