How to Shape the Future of Customer Experience
European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data. To thrive in this new environment, companies need to deliver a richly intelligent, standout experience at every touchpoint.
Reply takes part in Gartner Customer Experience & Technologies Summit, Europe’s most important annual gathering of IT and Business professionals who focus on the technologies and best practices that enable the customer experience. Gartner Customer Experience & Technologies Summit 2017 is the place to discover the latest in research, methodology and applied technologies to help you maximize the value of your customer experience strategy.
The event is focused on providing actionable advice on what to do today and also looking to the future where a new generation of customers’ expectations need to be met and where things become customers. Embracing these changes as well as technologies like chatbots, artificial intelligence and virtual reality all need to be considered when shaping the future of your customer experience.
For further information: Gartner Customer Experience & Technologies Summit 2017