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Munich, 03 February 2012
Upgrade to Oracle Siebel 8.1.1.x
Munich-based Riverland Reply, leading Oracle consultancy for German-speaking Europe, has won DAB bank as a new customer. Riverland Reply will provide DAB bank with support during its CRM system upgrade to Oracle Siebel 8.1.1.x. For Riverland Reply the project means greater involvement in the banking sector and recognition as a leading Oracle consultancy for financial services companies.
“We chose Riverland Reply because of the company’s excellent reputation as a systems integrator and its Oracle consulting expertise. During the tendering phase, their team convinced us with their skills and flexibility,” says Martin Schinharl responsible for the department IT-Solutions at DAB bank.
The bank is using Oracle’s Siebel CRM solution. In order to benefit from the very latest CRM and Business Intelligence features, DAB bank chose to upgrade to the Oracle Siebel 8.1.1.x release level.
In the initial project phase, Riverland Reply will provide support to DAB bank during the upgrade of the existing system to a base release of Oracle Siebel 8.1.1.x without CTI (Computer Telephony Integration) and OBI (Oracle Business Intelligence). “In the second phase of the project we will implement the entire tested Oracle Siebel 18.104.22.168 release version including a CTI and OBI 11g integration,” said David Dempsey, Managing Director of Riverland Reply.
For more information please contact:
Reply Deutschland AG
Phone: +49 (0) 5241 5009 1137
Fax: +49 (0) 5241 5009 1510
About DAB bank
Online brokerage specialist DAB bank (www.dab-bank.de) operates in both Germany as well as Austria through its subsidiary direktanlage.at. DAB bank offers its services to investors, traders and asset managers. As of September 30, 2011 DAB bank group was managing 624,448 securities accounts with client assets valued at €24.56 billion. Based in Munich, DAB bank was founded in 1994 as Germany’s first online discount brokerage.
About Riverland Reply
Riverland Reply specializes in technical consulting, implementation and system integration in the processes, business solutions and technologies areas. The core competencies of the company include, among others, customer relationship management and business intelligence. Riverland Reply develops and implements tailor-made versions of Oracle solutions in these areas. The inclusion in the network of the European IT service provider Reply opens up access to the knowledge of over 3,000 IT experts. In 2010, the Reply network of companies had a turnover of approx. 384 million euros in the main offices in Italy, Germany and the United Kingdom. For more information visit www.reply.de.