Customer Experience

25 - 26 May 2016 | London, UK

Gartner Customer Strategies & Technologies Summit

How to Build the Roadmap of the Future

The digital disruption that is occurring across many industries and markets represents a real challenge for most companies, but it might also became an opportunity to create new products and services and to generate new customers. To thrive in this new environment, companies need to deliver a richly intelligent, standout experience at every touchpoint.

Reply takes part in Gartner Customer Strategies & Technologies Summit, Europe’s most important annual gathering of business and IT professionals focusing on customer centered initiatives. Gartner Customer Strategies & Technologies Summit 2016 is the place to discover the latest in research, methodology and applied technologies to help you maximize the value of your customer strategy.

The event is focused on defining moments: create insight, transform experiences and drive growth. In our daily life, we all encounter “defining moments”: events that shake up the status quo, bring major change, risk and opportunity. The digital revolution is increasing the frequency of these defining moments and make their impact more relevant, in order to bring customer-enterprises relationship to a new, higher level.

For further information: Gartner Customer Strategies & Technologies Summit.

How to Create the Right Holistic Experience for Consumers

On day 1 from 2.30pm to 3.00pm, Reply has speech titled “Reply: Effective Approaches to Customer Experience Transformation” showing how to Build the Roadmap of the Future and how to Create the Right Holistic Experience for Consumers. During the speech Reply provides exclusive research and transformation success stories, outlining the approaches that can guarantee success, value generation and maximize Customer Satisfaction.


During all the event Reply is present with its own booth within the sponsor area

Here Reply showcases its success stories, obtained with the unique blend of deep market knowledge, innovative methodologic approach and a best in class experience with the most innovative technologies, boosted by key partnership with best of breed products and software vendors. Attendees are able to know how complex digital transformation projects have been successfully managed, bringing value to the enterprises and increasing customer satisfaction.