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CONVERSATIONAL INTERFACES

Hello, human. I love the way you talk!

Hello robot. Can you understand me?

👋 I’m an intelligent machine 🤖: thanks to natural language processing (NLP if you like acronyms) I am able to understand, analyze, and derive meaning from human language.

That’s great. But… can you actually speak to me?

Yes, of course, listen to my voice!

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😎 Like what you hear? That’s because the rising popularity of voice interfaces is undeniable.

Wondering how you could harness the power of conversation for your business?

There’s no one-size-fits-all solution. We’ve mastered the core AI technologies and can help you pick the best one for your new interface.

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Privacy


I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

Ok, let’s talk business.

Messaging is now the world’s leading digital activity. Customers expect companies to be by their side, accessible, 24/7.

Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. They drive seamless and effortless experience and their usage is bound to increase.

70%

of customer interactions by 2022 will involve emerging technologies such as machine learning (ML) applications, chatbots and mobile messaging, up from 15% in 2018.

Top CX Trends for CIOs to Watch - Gartner

$11bln

of annual savings thanks to chatbots in the healthcare, banking, and retail sectors by 2023.

Chatbot market in 2021 - Business Insider
Reply Market Research Hub

New interfaces, zero interfaces

From touchscreen to touchless: how have our relationships with interfaces changed and which trends are driving the technological evolution?

Broaden your horizons beyond simple chatbots

Companies are leveraging chatbots as a way to reduce the workload of human agents in many fields (customer or employee support, product configurators and smart sales).

Whereas a digital assistant in the form of a chatbot or skill is an offering which is necessarily limited in scope and vision, the Reply
conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.

We call this the Reply Holistic Dialogue Strategy.

Starting with a detailed customer’s entire digital ecosystem, we identify all the relevant components, applications, touchpoints, and actors which might benefit from the integration of conversational interfaces. Working closely with the customer, we then define an entire conversational architecture, which integrates data sources, business applications, artificial intelligence, sonic branding and corporate tonality to provide strategically sound, long-term conversational solutions.

Do you need a tailored conversational interface?

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