INCHCAPE

Case Study

ENHANCING CUSTOMER EXPERIENCE FOR INCHCAPE

Glue Reply helps Inchcape enhance customer experience and deliver to the diverse market demands through centralized data integration using the relevant digital technologies.

03.02.2020 - 07.02.2020 / Munich

Event

Data Reply at OOP 2020

Visit Data Reply as co-exhibitor at the Confluent booth in the Confluent Streaming Area from 3 to 7 February 2020 at OOP - Software meets business: the conference for software architecture.

Cornwall Council

Case Study

GLUE REPLY HELPS CORNWALL COUNCIL TO DELIVER ARCHITECTURE-DRIVEN OUTCOMES

Cornwall Council was looking to transform their IT capability after years of underutilisation. Glue Reply has helped drive this transformation, envisioning and architecting the creation of a modern, digitally-enabled organisation with technology at its heart.

Agile Incubator

Best Practice

Be more Agile, be more innovative

To shorten their time-to-market, companies need to be faster. In order to compete, they also have to become more innovative. Agile methods hold the key to success in both cases. It is then necessary to translate the agile approach into one's own actions, and at the same time to make cultural change to „more agile“ as well.

Be more Agile, be more innovative 0

Microservices

Best Practice

Developing Applications using Microservices and Microsoft Azure Service Fabric

Microservices based architectures allow for increased scalability and agility when developing and maintaining Customer focused services. Solidsoft Reply employs Microsoft Azure Service Fabric, a distributed systems platform to package, deploy, and manage scalable and reliable Microservices and containers while supporting native cloud development.

Integration

Best Practice

New integration capability

In order to deliver integration successfully and systematically, the discipline of integration needs to be managed as a capability. Glue Reply has been helping organisations establish and improve their integration capability.

Integration

Best Practice

Integration Modernisation

The integration industry is very mature having seen relatively little technological change in the last 20 years. Cloud has brought change in terms of where data is located, how we connect to it and how vendors offer up technology. This paper looks at many of the recurring themes and challenges that organisations encounter in the modernisation of their integration environment and why a change agenda is important.

CRM for Stock Exchange

Case Study

Best Customer Service

Syskoplan Reply developed a consistent Customer Relationship Management solution for Deutsche Börse. SAP CRM standard software was refined to create a solution specially tailored to the needs of Deutsche Börse that optimally supports the business processes for the specialised areas.

Best Customer Service 0

Microservices

Best Practice

Microservices for Application Supplementation

Major organizations rely heavily on commercial off-the-shelf (COTS) or packaged applications, which come with pre-configured tested functionality as these are built on leading industry best practices. This paper describes the problem and illustrates an example reference architecture that allows for COTS to stay vanilla.

IT Transformation

Best Practice

Dealing with Mass Automation

Automation is intrinsically linked with IT technology, yet in terms of readiness for automation IT organisations find themselves often completely unprepared. The introduction of automation places some important requirements on the IT architecture of an organisation and those that have a clear response to this are the ones who can realise the vision of automation quickly and less painfully.

Integration

Best Practice

The Changing face of Integration: Cloud, digital and APIs

New technological paradigms such as Cloud, Digital and Big Data present businesses with new opportunities for improved customer centricity and an opportunity to engage in a more real-time manner with customers. Glue Reply supports companies in adapting integration strategies and IT architectures to the changing technological conditions and emerging paradigms such as APIs, Microservices and automation.

Architecture

Case Study

Reply works with Sainsbury's to achieve the Holy Grail in Business Driven IT

Retail Reply has helped Sainsbury’s fully integrate its IT strategy with its business growth strategy. This is of huge significance, as it creates an ongoing process by which Sainsbury’s can make informed and accurate IT investment decisions that support and enable the company’s growth and future success.

Reply works with Sainsbury's to achieve the Holy Grail in Business Driven IT 0

Fideuram Investimenti

Case Study

Technology Reply and Fideuram Investimenti: a long collaboration

In addition to the excellent technological support provided within the scope of project and architecture development​, the experience gained by Technology Reply in recent years has also allowed the company to offer a functional support service covering Fideuram Investimenti’s main areas of application, thereby minimising the delivery times associated with the development of new financial products.

Agile

Best Practice

Agile delivery: views and recipes for success

The IT organizations have now the big opportunity of using the new technologies for providing the Business with innovative tools combining at the same time Design with User Experience and Creativity. The implementation of concepts such as Agile together with an appropriate design approach can be a valuable enabler for new opportunities if it extends not only to the pure software development.

Virtual Customer Premises Equipment

Best Practice

VIRTUAL CUSTOMER PREMISES EQUIPMENT: A TECHNOLOGY PARADIGM THAT PROMISES TO CHANGE THE NETWORKING INDUSTRY

SDN and NFV are set to change the networking industry and, as part of that change, virtual Customer Premises Equipment (CPE)​ is an upcoming technology paradigm that promises to be beneficial for both customers and service providers.

CRM for Finance

Case Study

"Enabling the order flow" at DEUTSCHE Börse

Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.

Dynamic Service Chaining

Best Practice

INTRODUCE DYNAMIC SERVICE CHAINING BY USING SDN & NFV TECHNOLOGIES

The difficulties faced when implementing network services continue to present a challenge to organisations, both from an organisational perspective, as well as from a technical perspective. This document provides direction on how organisations can deal with the challenge of introducing service chaining and deploying critical network services by using the emerging technologies of Software Defined Networking (SDN) and Network Functions Virtualisation (NFV).​

Cloud for Telco

Best Practice

Remove limitations to the Mobile Telco architecture: Telco-over-Cloud

​Technologies such as Software-Defined Networking (SDN) and Network Function Virtualisation (NFV) are sparking numerous innovations in the networking landscape. One of them being Telco-over-Cloud, which can be directly applied to the Mobile Telco architecture to remove its current limitations, making it more cost-effective, flexible, powerful and easily scalable for the future.​​

Software Defined Security

Best Practice

Advanced security mechanisms to protect assets and networks: Software-Defined Security

Organisations can now leverage the emerging technologies of Software Defined Networking (SDN) and Network Functions Virtualisation (NFV) for implementing security, as opposed to using traditional methods, and outlines some of the benefits that can be realised.​

Architecture for retail

Case Study

Debenhams: Service infrastructure implementation

Glue Reply provided Debenhams with a future state architecture and technology infrastructure which has enabled them to incrementally grow the SOA technology capability using the Oracle Fusion platform. Glue Reply augmented the “out of the box” Fusion technology with its exception and audit management framework built upon both Oracle Service Bus and Oracle database.

Debenhams Service infrastructure implementation 0

Data centre architecture

Best Practice

From a rigid ecosystem to a logical and flexible entity: the software-defined data centre

Adoption of Technologies such as Software-Defined Networking (SDN), Network Functions Virtualisation (NFV), Software-Defined Storage (SDS) and Cloud Automation will help evolve the Data Centre into a Cloud based, dynamic, future-proof and self-sustained environment that can scale up and down to address all present and future needs.

29.07.2015 / ScienceDirect

Article

Fixed Access Network Sharing

Fixed broadband network deployments are moving inexorably to the use of Next Generation Access (NGA) technologies and architectures. These NGA deployments involve building fiber infrastructure increasingly closer to the customer in order to increase the proportion of fiber on the customer’s access connection (Fibre-To-The-Home/Building/Door/Cabinet, ... i.e. FTTx).

Architecture

Partnership

Professionalising IT Architecture

Glue Reply is committed to the development and professionalisation of the IT industry. To that end, Glue Reply is a corporate member of the British Computer Society (BCS), the recognised Chartered Body for IT Professionals and a Gold Member of the Open Group responsible for the continual development of the industry standard architecture framework, TOGAF.

SOA

Case Study

AXA UK: SOA Approach & Roadmap

Glue Reply was engaged by AXA UK to support the definition of a SOA approach and roadmap. AXA UK wished to move to a SOA model in an incremental, iterative manner and therefore required from Glue Reply an incremental phased approach as they progressed towards SOA.
Glue Reply were engaged in the early stage of the project to provide an assessment of SOA maturity and a roadmap for achieving the required maturity.

AXA UK SOA Approach & Roadmap 0

Architecture

Best Practice

Enterprise Architecture Blueprint

It’s clear that the world of technology is becoming critical to nearly all organisations, whilst it is changing at a pace never seen before. Should the CIO invest in sophisticated infrastructure when consumers are now carrying it around in their pockets, employees would prefer to use their own device and there is connectivity all around us?

Architecture Design

Best Practice

Enterprise Architecture & Solution Design

Reply enterprise architecture has been created and continually developed to create a best practice capability based planning. Reply offers a range of solution architecture, IT system design and delivery services which will help you to ensure that all new projects and programmes remain in alignment with your business, IT, and Enterprise Architecture (EA) strategy.

Cloud Computing for Integration

Best Practice

Enterprise Cloud Integration: why best practice integration is more important than ever

SaaS, PaaS, and Cloud. Well done! You have lowered the cost of your infrastructure and application landscape... BUT! Is your data secure..? And, can you get at it when you need it..? The adoption of Cloud defence is just beginning.

Enterprise Architecture

Best Practice

Capability Architecture: Connecting the Dots!

A capability based planning approach to driving IT delivery from business goals. It is not difficult to find instances of business and IT projects failing to achieve their goals. The reason (or is it excuse?) frequently cited is misalignment or disconnection to organisational strategy.

Financial Services

Best Practice

Enterprise Architecture for Financial Institutions

The explosive impact of Mobile, Social, Big Data and the Cloud as they pervade our daily lives is prompting a rethink of enterprise architectures. In the finance world, too, concepts like Digital Banking and Mobile Payments have been around for some time. But what does rethinking enterprise architectures for financial institutions mean?

13.05.2014 / London

Event

The Public Sector Show 2014

Glue Reply will take part in The Public Sector Show 2014, the only event of its kind dedicated to showcasing how to improve service delivery, efficiency and value for money in the public sector, which will be held in London on 13 May 2014. This event is the best opportunity this year to discover and explore public sector innovation and best practice initiatives across key areas including, among others, ICT & Digital.

10.04.2014 / Businesscomputingworld

Press Article

Agility Is Capability Architecture

This article, by Daren Ward, partner at Glue Reply explores how IT teams can better provide solutions to business requirements, where there is often a gap between what the business wants and what the business actually gets. The approach, known as capability-led architecture is all about identifying where existing business and technology systems could be exploited.

08.04.2014 - 09.04.2014 / Shrivenham

Event

Defence Information 2014 (UKCeB)

Glue Reply joined Defence Information 2014 (UKCeB), an event jointly presented by the UKCeB and Cranfield University. The event was held in Shrivenham on the 9 - 10 April 2014. Glue Reply took part in the Interactive workshops and demonstrations organising a workshop titled "Business Driven Decision Making for Information Enablement".

Automotive

Case Study

Activity Tracking for increased business efficiency

Activity Tracking is the application designed by Fiat Group Automobiles (FGA) and developed by Cluster Reply in order to manage events tracking mostly concerning requests for evolutive, corrective and support activities between the IT departments and the Client and/or the Help Desk teams managed by third parties.

Case Study

A procurement hub for Basf from Reply Consulting

Reply Consulting has been engaged to support Basf Italy in designing the organizational and operating model of the Procurement Hub Italy. The project, that was divided into 3 phases - As-Is Assessment, To-Be Model Design and Definition of the Roadmap - allowed Basf to design and implement the Procurement Hub Italy in accordance with the Company’s Group guidelines.

25.02.2014 - 26.02.2014

Event

Integrated EA Conference 2014

Glue Reply will participate in Integrated EA Conference 2014, which will take place on 25 - 26th February at One Great George Street, London.
Now in its 7th year, Integrated EA is a conference on enterprise architecture in government, defence and the industries that support them. It is aimed at enterprise architects, systems engineers, CTOs and CIOs who want discuss ideas and stay up to date with progress on EA issues.

26.03.2014 - 27.03.2014

Event

Macrossing Days 2014

The Macrossing Days take place in Munich on March 26 and 27. Within two days, you will get to know the innovative success concept of the process from incoming documents to document output in an exciting way.

28.11.2013

News & Communication

Macros Reply acquires new client in Bavaria’s State Office for Finance (LfF)

Macros Reply prevailed over prestigious competitors in the “Paperless processing in the benefits system” call for tender and has won Bavaria’s State Office for Finance (LfF) as a new customer together with Insiders Technologies.

17.04.2013 - 18.04.2013

Event

Defence Information 2013 (UKCeB)

Glue Reply joined Defence Information 2013 (UKCeB), an event jointly presented by the UKCeB and Cranfield University at the Defence Academy. The event was held in Shrivenham on the 17 - 18 April 2013.

Glue Reply took part in the conferences of day 1, joining a panel that discussed "The Value and Coherence of Information".

Best Practice

SMART SELLER: Reply’s solution for negotiated offers

Reply has developed SMART SELLER, a software solution based on Oracle and Java technologies designed to support sales campaigns for both gas and electricity suppliers, with a single or dualoffer approach. Energy suppliers can integrate this solution into their existing systems easily so providing their internal sales force or external sales agents with a powerful and secure tool that supports sales campaign planning and tracking.

Best Practice

Reply Smart Grid

Over the last hundred years, utility companies have had to send workers out to gather much of the data needed by them to provide electricity. These workers would read meters, look for broken equipment and measure voltage. Most of the devices used to deliver electricity have not yet been automated and computerised. Today, thanks to ‘smart grids’, utilities can use computer-based remote control and automation to carry out tasks from the power plants and wind farms right through to the electricity consumers in homes and businesses.

20.11.2012

Event

Public Cloud Solutions with Amazon Web Services

Storm Reply, in collaboration with Amazon Web Services, organised the event Public Cloud Solutions with Amazon Web Services. The event was held on 20 November 2012 in Milan. Storm Reply together with Amazon Web Services shared the experience and expertise they have developed in the application of the Cloud Computing paradigm.

Best Practice

Retail in the heart, Technology in the head

Glue Reply is passionate about retail and its solutions are driven by three simple principles: Keep it simple, drive value, and execute well. Three principles that are at the heart of Retail... We are at the beginning of a Retail revolution, where the customer is driving the service they want, the provenance they expect, the products they like and how they want to engage with us.