Tech. 2019

2nd – 3rd October 2019 | Printworks, London

The two-day festival of digital commerce and the technology driving it.

TWO-DAY FESTIVAL OF DIGITAL COMMERCE AND THE TECHNOLOGY DRIVING IT

The digital revolution has ushered in the most challenging era in the history of commerce. Technology has destroyed business models that have been the bedrock of the sector for decades. But it has also unlocked new opportunities at an unprecedented pace for those with the agility to seize them.

Retailers must quickly become channel-agnostic and focus on how to create meaningful relationships with customers while building the digital infrastructure to support this.

New retail ecosystems are being formed, demonstrating the commerce industry’s need to become ever more digitally savvy. Data is the new retail currency, and better understanding the customer, not only on platform, but across other touchpoints will be the difference between success and failure.

FOCUS ON

  • Future of the sore
  • Supply Chain
  • Customer engagement and retention
  • Digital Ecosystem
  • Tech Talent

For more information visit Tech. 2019

REPLY AT TECH. 2019

Reply supports organisations in their digital transformation journeys. This work saw the merging of physical and virtual spaces through the development of multi-channel e-commerce platforms, of marketing automation solutions, of smart boxes and by re-engineering the logistics chain both on supplier and customers ends.
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    WORKSHOP

    HOW RETAILERS CAN IMPLEMENT NEW TECHNOLOGY QUICKER AND IN A COST-EFFICIENT AND SCALABLE WAY


    An approach used with world leading organisations to tackle the challenging external factors impacting retail.


    The workshop will open by setting the scene for more cost-effective and faster investment planning and delivery, by looking briefly at external trends and the challenges they represent to retailers. We will then go into more detail on how these challenges can be addressed by outlining the principles and approach to Capability Based Roadmap Planning.


    Date & Time: Wednesday 2nd October, from 2.30pm to 3.30pm


    Speakers: Daren Ward, Executive Partner at Reply; Jason Stanard, Partner at Retail Reply; Paul Hemmingsley, Manager at Retail Reply; Jeroen Vanderhaeghen, Senior Consultant at Retail Reply.

See live demos of how technology drives digital commerce.

EMAIL RPA


This solution harnesses best in class Machine Learning and Natural Language Processing technology to determine the intent and sentiment of a query. Based on this analysis, Robotic Process Automation is then used to act upon the query, whether that is providing a simple informational response, carrying out a more complex system interrogation or change, or handing over to a live agent if a human touch is required.

VIRTUAL PERSONAL SHOPPER & AR


Thanks to new conversational interfaces, communication between brands and users is transforming, and evolves like never before, guaranteeing maximum understanding of the customers’ desires and needs. In this context we present Virtual Personal Shopper & AR, a system designed for the Fashion world, that guides the consumer through the purchasing process, understanding the type of consumer, desires and expectations in order to suggest the best and most suitable product. The purchasing experience is also enhanced by Augmented Reality, through the use of mobile devices such as Smartphones or iPads, the system allows you to view the product you are buying in a real environment.

INTELLIGENT SHELF


Gathering information about the situation on the shelves is one of the most important tasks performed by sales representatives of brand manufacturers when visiting a store. Important information about the distribution of products, their positioning on the shelf, any out-of-stock situations, prices, information on competitor products, etc. is currently gathered by the sales representative. Reply has developed a mobile app that uses image recognition and machine learning to automate the process of information gathering at POS.

LOGISTICS EXECUTION ARCHITECTURE


The LEA Reply™ Suite was launched in 2016 with our Warehouse Management Solution, since then it has continuously expanded with new modules to support our customers’ evolving supply chain execution needs. LEA Reply™ responds to the market’s need for flexibility and innovation, it is the ideal solution for companies looking for the following competitive advantages.

Retail

Research

The Retail Revolution

With SONAR Trend Platform Reply is able to create an overview and mapping of relevant trends related to Retail Technology based on their occurrence within expert media articles, mass media, patents and scientific publications.

Discover more about Reply’s survey on Retail Trends!

The Retail Revolution 0

AI for Retail

Best Practice

AI Store Check: Shelf Survey at POS with just one click

"AI Store check", an application developed by 4brands Reply and Go Reply, allows sales representatives to automatically perform shelf surveys – all they need to do is create photos of the shelves with the app and upload them to the cloud. An AI is then used to perform an analysis.

AI Store Check Shelf Survey at POS with just one click 0

Retail of the Future

Article

This is how the retail of the future works: 5 hypotheses

The search for the perfect customer experience presents the retail sector with challenges and opportunities: For the consumer, the amalgamation of the online and offline worlds is already established. The use of new technologies such as artificial intelligence and IoT is essential for the best shopping experience.

5 Predictions about Retail