Keyword

retail innovation

Digital Retail and Commerce

Best Practice

How is digital disruption affecting brand trust?

Who and what can we trust? How has trust been impacted by the unprecedented levels of data being shared, new technologies such as apps and location-based services, and the rise of online reviews?

How is digital disruption affecting brand trust? 0

28.07.2016 / MyCustomer

Press Article

Omnichannel and the evolving role of bricks-and-mortar

What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still par​t of an omnichannel shopping experience​.​

18.07.2016 / Trust and Retail

News & Communication

Reply's research shows that trust can be built by end-to-end Customer Experience excellence

What role does trust play in the relationship between consumers and retailers? And how has this been affected by digital transformation? Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a ​research to understand the impact of trust on brand loyalty in this digital age.​

Retail

Research

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE

What role does trust play in the relationship between consumers and retailers, and how is this being affected by digital transformation​?

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE 0

Ecosystems Architecture

Best Practice

Open Ecosystems, unlock the ultimate customer experience

Open your company for ecosystems thinking. Be flexible with delivering value to the customer. Think about partnerships as new ways of generating revenue and optimizing customer experience. Innovate collaboratively with your customers and partners to ultimately improve the customer experience​.

Open Ecosystems, unlock the ultimate customer experience 0

Innovation Gene

Best Practice

INNOVATION GENE: THE DRIVER OF INNOVATION

Innovation is a hot topic right now. Many organisations claim that they are already innovative, or that they’d like to be. Retail Reply​ has found that the reality is that innovation is either built into a company, or it’s something they struggle with.

INNOVATION GENE THE DRIVER OF INNOVATION 0