Best Practice

Communicating directly with your customers

A chatbot is not just technology: it’s a tool for communicating with the customer in an increasingly direct and innovative way.

Machine Learning Reply works alongside companies to offer customers a channel that best represents the voice of the brand in the relationship with the end consumer, through an ecosystem approach.

Communicating directly with your customers 0

Best Practice

A Chatbot for Lead generation

It is possible to create a chatbot that really works for your business? Our collaboration with a leading telecom provider shows that this is not only possible, but that the results might exceed even your most optimistic expectations. Let's analyse this success story together...

A Chatbot for Lead generation 0

23.10.2018 - 24.10.2018 / Berlin


The 4th international Chatbot Summit

On 23 and 24 October 2018 the Chatbot Summit takes place in Berlin. The Italian Reply subsidiaries Open Reply and Triplesense Reply will have their own booth at the event on 24 October. Don't miss the presentation "The Wh*s and hows of WindTre Business smart, conversational, lead-qualification bot" by Ivan Fadini, CEO of Open Reply!


Best Practice


The digital revolution has impacted all industries. The travel industry, and the way in which consumers experience it, has been disrupted by the rise of digital transformation: low-cost carriers, online travel agencies, online booking, online check-in, etc.


23.05.2018 - 25.05.2018 / Barcelona


Dynatrace Perform Europe 2018

Blue Reply takes part at the Dynatrace Perform Europe 2018 event, a European conference focused on discovering and reinventing digital performances through moments of training, sharing with a talk by Dynatrace customers and partners.

Artificial Intelligence & Machine Learning

Best Practice

AI & ML: How to use them

Intelligence and Machine Learning are strategically important for driving enterprise strategies.

With Reply you can discover how Artificial Intelligence can support some important business needs and how strategically implement Machine Learning in service of business goals.

AI & ML How to use them 0

Artificial Intelligence & Machine Learning

Hot Spot


The convergence of Big Data with Artificial Intelligence has emerged as the single most important development that is shaping the future of how firms drive business value from their data and analytics capabilities.

But even as the technology advances, companies still struggle to take advantage of it, largely because they don’t understand how to strategically implement Machine Learning in service of business goals.

Intelligence 0

Conversational Systems

Best Practice

Personality by Design

In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex artificial intelligence.

We are in a world where the conversation is the interface and the personality is the new User Experience.

Conversational Systems

Best Practice

Conversational Systems in the Automotive industry

One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.

26.09.2017 - 28.09.2017 / Bremen


DSAG Annual Congress 2017

Reply participates this year in the DSAG Annual Congress, taking place on 26-28 September 2017 in Bremen following the motto „Between the Worlds – ERP and Digital Platforms“.


Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.