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Logistics Reply and
Business Reply take part in this year’s
Transport & Logistic fair in
May 9-12, 2017. At its booth Business Reply, Oracle Platinum Partner, will show solutions for Transportation and Field Management and demonstrate the Oracle Transportation Management – a solution designed to support both shippers and logistics services providers.
Volkswagen fleet management business has been integrated into complex processes and strengthened with Oracle Siebel CRM, Oracle BI and BI Publisher International.
CRM expert Riverland Reply supports Lufthansa Passage in formulating their CRM strategy. At the core of the task is the independent assessment of multiple solutions from various leading CRM vendors. This includes benchmarking the legacy system and a cost-benefit analysis of the various alternatives. The project involves cooperation with the business departments for sales and customer service, the IT department and Lufthansa subsidiary Lufthansa Systems.
Riverland Reply integrated Oracle Business Intelligence in the corporate system of a leading public transportation enterprise from the German speaking countries. The business intelligence system uses dashboards to primarily illustrate complaint management and the areas of loyalty and marketing. CRM and marketing activities cover a large part of the customer life cycle. This clearly optimizes the business processes beyond the target audience.
Business procedures and challenges The industry is constantly moving: air traffic, railway passenger travel and cargo traffic, local public transport, ships and harbours, logistics companies, delivery services, as well as couriers, express services and package services—in the area of transport and logistics, business processes are so complex and dynamic that they place very high demands on an efficient use of company data.
Riverland Reply integrates Oracle Business Intelligence for a leading passenger transport company in German-speaking Europe. This is a first for the company since this is the first time a business intelligence system has been introduced. This also gives marketing a clear push, from controlling to monitoring up to the target group definition. And business processes are clearly optimised.
A leading German automobile company with highly complex requirements and exceptional project processes is successful with Riverland Reply and individually composed Oracle CRM On Demand.
A leading German automobile company opts for CRM processes with Riverland Reply in the B2C field for: eight European markets, numerous interfaces such as eCommerce, retailer portals, contract and leasing systems. This highly developed CRM successfully puts the customer in focus.
Logistics Reply supports CEVA Logistics in managing operations and developing business in their Contract Logistics activities. The use of Click Reply™ WM solution in its “standard” and “vertical” version, allows CEVA Logistics to efficiently manage its operations and to integrate its distribution network with its business partners. Logistics Reply’s Application Management services guarantee constant support to operations and continuous system adjustment, in line with the evolution of CEVA Logistics business and that of its clients.