Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

We focus on the customer at HSE24 0

31.03.2014 - 01.04.2014 / Mannheim


SAP-Forum for Trade

Xpress Reply will be part of the SAP-Forum for Trade. Multi- and omni-channel, smartphones as shopping assistants, Big Data or Social Media Analytics shape the future of trade and retail.

16.02.2014 - 20.02.2014


EuroShop 2014

Xpress Reply and Syskoplan Reply will participate in the EuroShop 2014, the worldwide leading fair for retail trade. Being staged for the 18th time by Messe Düsseldorf together with the EHI Retail Institute, EuroShop will again be for the retail industry what it has been for years.

04.06.2013 - 05.06.2013


EHI Multichannel Management Congress

From June 4-5, 2013, Xpress Reply will participate in the EHI Multichannel Management Congress in Cologne as an exhibitor. During the Congress  practical cases will show how multichannel strategies in the retail industry can be integrated efficiently and what kind of business models are successful.

06.11.2012 - 07.11.2012


EHI Technology Days

Xpress Reply will attend the EHI Technology Days 2012 taking place from 6 to 7 November in Cologne. With over 500 participants, the EHI Technology Days has long been the most important conference for Trade-Technology in the German speaking countries.

25.04.2012 - 26.04.2012


SAP Trade Symposium 2012

Xpress Reply takes part in the SAP Trade Symposium in Frankfurt am Main from 25 to 26 April. At its exhibition stand Xpress Reply will show applications for the retail marketing.


News & Communication

McPaper Opts for Paperless HR Processes

Macros Reply, the expert for electronic mailbox, filing and document management solutions, has won the stationery specialist McPaper AG as a new customer. Macros Reply will be introducing the digital personnel filing system “macros ePAkt”. The electronic filing system will provide all relevant employee information and linked workflows in the future at the push of a button. For Macros Reply the project means more involvement in the retail market.


News & Communication

Riverland Reply supports METRO SYSTEMS in a project for a company-wide rollout of a CRM solution

With the support of Riverland Reply METRO SYSTEMS is introducing in a wholesale tailored project Oracle Siebel Order Management. The solution was rolled out in 27 countries within three years. Since its introduction, over 1.3 million orders have been received, processed and delivered using the system.

28.02.2012 - 01.03.2012


EuroCIS – The Leading Trade Fair for Retail Technology

Concept Reply, Glue Reply and Xpress Reply take part in the EuroCIS from 28th February to 1st March in Düsseldorf. The retail experts from Reply will present innovative IT solutions for CRM, Mobile Payment, Loyalty, Big Data and Marketing.


Press Article

Multi-Channel is going to be an issue for almost every retailer

EuroCIS is the world’s leading trade fair for retail techology. On the next EuroCIS Reply will have for the first time its own booth. In an interview about our main topic - Multi-Channel, Susanne Zander, managing director of Xpress Reply, explains why this hot topic raises so many problems in practice.


News & Communication

Xpress Reply Presents its New Image at the Mail Order World

Xpress Reply’s motto for this year’s Mail Order World is "truly colorful". cm4 GmbH & Co. KG has been renamed as Xpress Reply GmbH & Co. KG and will be presenting a new image for the first time at the Mail Order World. On the 5th and 6th of October, interested parties can visit Xpress Reply at stand 224 in hall 2 for an introduction to the company’s service portfolio.

Best Practice

Xpress Middleware Manager

Xpress Middleware Manager assists with direct technical and process-oriented monitoring and error analysis of CRM middleware as well as with problem resolution.

Best Practice

Xpress EMMA – SAP for mail order business

From campaign management through to delivery, from customer orders through to after sales customer service, Xpress EMMA offers you a pre-configured mail order solution based on standard SAP products.

Best Practice

Xpress Bonus Campaign Manager – a new dimension in sales promotion, control of dynamic sales targets

The Xpress Bonus Campaign Manager enhances the SAP-ICM (Incentive and Commission Management) through dynamic control of bonus and commission rules. In addition to fixed commission contracts, additional measures can be negotiated for creating incentives in the sales organisation in order to increase the overall turnover or just for certain product groups within a limited period of time.

Best Practice

Credit Allowance Processing - Extension for SAP Business ByDesign

Xpress Reply develops extensions of SAP Business ByDesign that specifically address the needs of B2C business and mail order business. SAP Business ByDesign is a fully integrated on-demand business software for small and medium enterprises.


News & Communication

Server migration at

Cluster Reply helped to install a fail-safe designed MIS, a central data collection in the Data Warehouse. The MIS works as a separate unit alongside the OIS (Operational Information System), which also functions as a central production server with real-time data available for online orders.


SAP in the Cloud - SAP Business ByDesign

SAP Business ByDesign is an entirely integrated company software designed especially for small and mid-sized companies. The on-demand solution offers all of the advantages of modern, in-depth company applications with a minimum of IT costs.


News & Communication

One App for All - device and operating system-independent apps for touch pads and smart phones

New apps appear daily for smart phones, touch PCs and tablets – the app world is becoming continuously more varied and complex. Companies are also investing more in mobile applications for various devices to appeal to customers as well as to management and employees. For most companies this means: Offer more than just apps for various devices but also for various platforms such as Microsoft, Apple or Android.

Best Practice

Xpress Bonus Collector - Customer loyalty with mobile phones

The xpress Bonus Collector extends the scope of SAP-CRM Loyalty Management to include mobile phone scenarios. Customers of retail companies can earn bonus points via mobile phones and credit them to their customer account. This allows your company to specifically guide customers to locations offering greater marketing potential.

Best Practice

Xpress Reply: IT Solutions for the trade industry

Xpress Reply GmbH & Co. KG specialises in supporting customer centric processes in the B2C environment. It supports trade and mail order companies with the implementation of integrated software solutions for multi-channel business.

Best Practice

NOAH: Network Objects Administration Handlers

Technology and Business Integration creates competitive advantages for IT providers

Best Practice

SLAM: Service Level & Accounting Manager

The integration of technology and business offers IT providers a competitive advantage.

Best Practice

Syskoplan Performance Dashboard for SAP BI: Early Problem Detection and Troubleshooting with central BI Monitoring and Analysis

In many cases long response times and inaccurate reports are the cause of missing user acceptance of Business Intelligence systems. The solution of this problem is easier said than done, as there is often a lack of problem analysis. A BI system is usually not isolated but has many interfaces and dependencies with other components and applications. To monitor such an environment, to analyze problems and locate sources of error – that is the task of the Syskoplan Performance Dashboard for SAP BI.

Case Study

1-2-3.TV: Optimum shipping and product line planning

In a record period of just six weeks, teleshopping station introduced a system that provides and analyses all information about sales, show planning, inventory, product line and returns.

Case Study

HSE24: Home shopping company integrates its service processes with SAP CRM

Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria. HSE24 implemented with the help of cm4 and syskoplan a new platform for service and sales processes to achieve an integrated view of the enterprise, manage high-performance call centers, services, and sales processes in real time and enable multichannel capabilities (Internet, telephone, fax).

Case Study

Bertelsmann Book Clubs: Efficient customer relations thanks to a personalized service

Bertelsmann´s book and music clubs are developing the systematic management of their customer relations with the help of the Customer Interaction Center (CIC), a central component of SAP Customer Relationship Management. Data on club members is processed using SAP Business Information Warehouse (SAP BW) and translated into greater business success using the CIC solution.


News & Communication

The customer is indeed king

cm4 GmbH & Co. KG supports order processing at HSE24