Selective Outsourcing & Application Management



Oracle Cloud Applications Day 2013

Business Reply and Sytel Reply joined the Oracle Cloud Applications Day 2013,an event dedicated to all Companies ready to embrace more efficient strategies to manage business processes, wanting to exploit "Social" and "Mobility" to build new relationships with customers, partners and employees. The conference was held on 28 October 2013 in Milan.

10.10.2012 - 17.10.2012


Oracle Applications Day 2012

Business Reply and Reply Consulting joined the Oracle Applications Day, the event dedicated to the Oracle community of Partner and Customers. The conference was held on 10 October 2012 in Milan and on 17 October 2012 in Rome.

Best Practice

Financial & Accounting BPO, Documental Management and Consulting Services

Eos Reply is the Reply Group company offering F&A BPO (Business Process Outsourcing), documental management and consulting services and solutions in the administrative and accounting field. By focusing on the processes and activities offered to its clients, Eos Reply developed specific and excellence competences, acquired experience and developed innovative technology and application solutions which enabled it to develop best practices and scale economies and make them available to its customers.

Case Study

Implementation project of CMDB (Configuartion Management Data Base) for services in support of finance

With the contribution of Atlas Reply, one of the main players in Italian finance has implemented the ITIL methodology managing the configurations of all the elements of its IT infrastructures, by developing and deploying the CMDB (Configuration Management Data Base).

Case Study

Infrastructure and operation management services

A major company operating in the Media Market Company has choosen Reply, which over the years has gained a in-depth experience in the delivery of Infrastructure and Operation Management services, with the management of its infrastructure services.



Surviving the era of the ice. The opportunities for IT organizations

Atlas Reply participated with a booth and a speech at the Conference Surviving the era of the ice. The opportunities for IT organizations. The event was in Rome on 9th June 2009.

Best Practice

ITIL COBIT - ISO20000 Consulting

Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing, it offers ITIL ( Information Technologies Infrastructure Library) and ISO20000 consulting services to design and improve IT processes.

Best Practice

Service Management Tools

Atlas Reply can provide its customers with services to realize support tools for the primary IT processes, in line with ITIL definition, and related to the main software vendors.

Best Practice

IT Service Management

Atlas Reply is the Reply Group's company focused on services and solutions dealing with application management outsourcing and operational support for web-based systems, it works in consulting to improve processes for the IT services supply according to ITIL framework Best Practices and ISO20000 standard.

Case Study

Mobile Portal Management

Over the past years, Live Reply has been taking care of the publication of contents on the wap portal of an important mobile telephone operator. The key role played by Live Reply consists in offering the Client the possibility to focus his resources on sales and space management activities, and delegate the operational aspects of editorial planning to an external company.

Best Practice

Application Management

Atlas Reply is specialized in Application Management services for applications based on distributed technologies.



ITIL: engine of the services

Atlas Reply participated to the 2008 Spring Conference “ITIL: Engine of the Services”, that took place on 8 May 2008 at the Atahotel Villa Pamphili, in Rome.

Best Practice

Core Industry Applications

Reply designs and deploys application solutions aimed at satisfying the core business requirements of companies, increasing efficiency and making higher the organizations’ competitivity levels.




Atlas Reply will participate to ITIL@GOV, The government of information's technologies,a meeting focused on information and business cases on the adoption of ITIL, world-wide standard on the quality of IT services, definitively accepted with the incorporation in ISO20000. The conference will be in Rome on 18 April 2007.



ITIL Best Practices: how to improve the processes to support the IT services' supply?

Atlas Reply, in collaboration with ItSMF Italia, organized the Executive Round Table, that was held in Milan on 7 July 2006.