Public Sector

Innovation for Citizens and Government

Companies’ technological and consulting capability represents a key-factor for the attainment of the modernization and evolution strategic objectives of Public Administrations.

The desire to increase the quality of public services and trends governing public spending to the national territory, necessitates the re-engineering of front and back office processes and instruments on behalf of the Public Administration.

Reply promotes the evolution of the Public Sector and Healthcare with avant-garde services and solutions. Coherently with the contents of a public demand more and more focused on key-objectives such as digitalization and simplification, Bureaucracy streamlining and improvement of services to users being them citizens or companies, Cost and quality assessment, Reply supports the Central and Local Public Administration with solutions for e-government and e-health.

Reply benefits from experience gained in the more advanced on-line services by verticalising applications and skills to generate specific solutions to manage the digitalization process for the Central and Local Government and Health sectors.

Remote Healthcare


The new frontier in telemedicine

Reply has created a platform to improve the quality of life of chronic patients, by managing continuous out-of-hospital care, using innovative technological systems for taking charge of patients and remote monitoring.


The new frontier in telemedicine 0


Best Practice

Reply Healthcare Suite

To develop in standard means to achieve a truly efficient interoperability. Santer Reply organizes and is increasingly able to leverage the integration capabilities by using communication standards such as DICOM, HL7 W3C and security standards.​

Health Governance Solution

Best Practice


The entirety of the data, supported by appropriate tools, is the key to realize innovative systems for backing the decision processes in all phases and activities of Health governance.

Document dematerialisation

Best Practice

Document management for Healthcare

Cost control, financial statements certification and electronic invoicing (document dematerialisation) are the three main points of the administrative and accounting management of Healthcare.

Public Sector and Automotive

Case Study

Reti Amiche on the Job “Worker-Friendly Networks on the Job”

With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.

10.04.2014 - 11.04.2014 / Vicenza


Medit 2014

Santer Reply joined Medit 2014, an event dedicated to innovation and technological development in healthcare, with a focus on continuously evolving topics as eHealth, Telemedicine and ICT. The event was held in Vicenza from 10 to 11 April 2014.

18.03.2014 - 19.03.2014


ABI Lab Forum 2014

Reply took part in the 10th edition of the ABI Lab Forum, an opportunity for banks and companies to meet and discuss the role of ICT in the banking sector. The event was held from 18 to 19 March 2014 in Milan.



eHealth Conference

Santer Reply took part in the fifth edition of eHealth Conference, an annual event aiming at discussing all issues concerning the informatisation and the technologies for managing the hospital from an IT point of view. The event was held in Rome on 28 May 2013.

27.03.2013 - 28.03.2013


ABI Lab Forum 2013

Reply took part in the 9th edition of the ABI Lab Forum, the event where banks and companies received detailed information on the role of ICT in the banking sector, that was held in from 27 to 28 March 2013 in Milan.



SAS Forum Italy 2012

Target Reply and Santer Reply took part in the SAS Forum Italia 2012, the Italian forum on Business Intelligence and Business Analytics, which was held in Milan on 17 April 2012.

18.04.2012 - 19.04.2012


Defence IT 2012

Glue Reply joined the discussion panel at Defence IT 2012, from 18 to 19 April 2012 in Bristol. The conference was the fifth in this series of highly interactive events, using panels of seniors and experts to raise and debate problems and opportunities.

28.03.2012 - 29.03.2012


ABI Lab Forum 2012

e*finance consulting Reply took part in the 8th edition of the ABI Lab Forum, the event where banks and companies received detailed information on the role of ICT in the banking sector. The conference was held in Milan from 28 to 29 March 2012.


Press Article

Enabling Defence Transformation

Experiencing strong demand for its technology and architecture services, Glue Reply is continuing to innovate to meet the needs of defence sector companies that are seeking to transform. Glue Reply empowers the CIO by enabling improved management and control over operations, a more effective portfolio planning capability and the flexibility needed to react to change quickly.

03.12.2011 - 11.12.2011


Opening conference of Bologne Motor Show

Lem Reply and Concept Reply participated in the opening conference of the 36th Motor Show, the expo dedicated to the international automotive market, held from 3 to 11 December 2011 in Bologne. Lem Reply introduced the opening conference "Innovation, networks and smart cities: the mobility of the future".

21.11.2011 - 23.11.2011


Matching 2011

Santer Reply participated in the seventh edition of Matching, the B2B event organized by Compagnia delle Opere and meant to increase the entrepreneurial relashionsips in highly innovative sectors. The event was held in Rho (Milan) from 21 to 23 November 2011.


Press Article

Cloud Control

Defense Management Journal, Issue 54



SAS Forum Italia 2011

Reply participated in the SAS Forum Italia 2011, the Italian forum on Business Intelligence and Business Analytics, which was held in Milan on 17 May 2011.

13.04.2011 - 14.04.2011


Defence IT 2011

Glue Reply spoke and joined the discussion panel at the Defence IT 2011, the 13th and 14th of April in Bristol. The event focussed on the progress made towards delivering solutions that help the defence enterprise make the most effective use of information including the ways in which we share and protect that information.


Press Article

Driving Improvements in Defence Logistics

The UK MoD has embarked on a new approach to the delivery of end-to-end logistics information and processes across defence. The Logistics Network Enabled Capability Programme (Log NEC) is based on the assumption that in the future all elements of the military, together with the industrial and other partners upon which it relies, will be connected to a single coherent communications network.

Case Study

Vienna International Airport: Master data optimisation and process simplification in property and facility management

Vienna International Airport implemented the Syskoplan Reply solution iFMS. iFMS (integrated Facility Management System) is a graphical complementary system to SAP for SAP RE-FX and SAP PM/CS.


News & Communication

How to push ahead with Green IT amid the cuts

Glue Reply provides advice to influencers and decision makers in the Public Sector on how to push ahead with Green IT amid budget restraints. The article suggests some New Year’s resolutions that should be considered when planning and managing the IT estate in 2011.



Central Government - Business and Technology 2010

Glue Reply attended the Central Government Business & Technology 2010, that was in London on the 18th of November at the Immarsat Conference Centre, as keynote speakers with a client representative from the MoD.

16.07.2010 - 16.07.2010


UKCeB Supportability Engineering Seminar

Glue Reply joined the event as a leading IT consultancy provider for the UK Ministry of Defence.

25.02.2010 - 25.02.2010


Mod Defence Suppliers Service Annual Conference and Exhibition

Glue Reply were pleased to be exhibiting at this year’s Conference and Exhibition in Bristol, 25 February 2010. As the UK’s leading client side Architecture and Technology Consultancy, Glue Reply were committed to your transformation through the delivery of excellence and best practice. We brought to the event our experience of consulting for the MoD across the following areas:



SAS Forum Italia 2010

Santer Reply and Target Reply took part to the 2010 edition of SAS Forum, focused on the new challenges Business Intelligence and Business Analytics will have to face in the near future.

14.04.2010 - 15.04.2010


Defence IT 2010

From 14 to 15 April in London, Glue Reply participated to the event Defence IT, where the theme of "Making Sense of the Team Defence Information Business" was debated and exposed.

Case Study

MoD Logistics - Transforming Logistics for Networked Enabled Capability

The vision for UK Defence Logistics is the transformation of the current complex web of processes and systems into a streamlined, optimised, agile and effective ‘end to end’ logistics support chain fully integrated with the front line and industry.

03.11.2009 - 05.11.2009


COM-PA 2009

On 3 November in FieraMilano Rho, Whitehall Reply participated this year, together with the Ministry of Foreign Affair in COMPA 2009, at the European Exhibition of Public Communication and Services to the Citizen and Business.

26.10.2009 - 27.10.2009


Focused Logistics

Glue Reply joined the programme as speakers for the event that was in London on 26 and 27 October 2009.

Best Practice

Public Sector - White Paper

Reply promotes the evolution of the Public Administration by developing highly innovative technological solutions.

11.05.2009 - 14.05.2009


Forum PA 2009

Whitehall Reply this year participated together with Italy’s Foreign Office at Forum PA 2009. It was in Rome from 11 to 14 May 2009.

Best Practice

Governance Solutions: HeGoS

Nowadays, Health Governance is a prerequisite for matching increasingly tight budget constraints with the citizens demand for health. The IT competence, supported by adequate tools, becomes the key to build decision support systems. Acquainted with these requirements, Santer Reply has developed HeGoS (Health Governance Solution), a leading-edge information system aimed at supporting all the phases and activities related to the Health Governance.

Case Study

Carabinieri Department Cultural Heritage Supervision: the Leonardo Project

To meet the complex needs of the Carabinieri Department Cultural Heritage Supervision, Technology Reply proposed a solution with a logical and software architecture based on a new computer system called "Leonardo", which introduces new emerging technologies to allow real-time interaction with the database through cutting-edge equipment.

Case Study

AnagS: the health register system of Regione Sardegna (Region of Sardinia)

In fact the main aim of the AnagS project is to align the health register of Sardinian citizens with the databases located at the municipalities (for population and residence data), those at the Local Health Authorities (for relations with GPs) and the register of the Ministry of Finances (for tax codes).

Best Practice

EPR: technology to support healthcare

The EPR proposed by Santer Reply is the core component of the Integration Platform, a light tool allowing different users to consult the complete patients? medical history with no fragmentations or interruptions, according to pre-defined information access and visibility rules, configurable on the bases of the business policies.

Best Practice

Smart Client. Versatile solution to increase the productivity of Public Administration

The smart client architecture typically implements a service oriented architecture: the smart client consumes the functionalities of the business layer exposed as a service. The architecture proposed by Cluster Reply in the implementation of the new solution is based on smart clients using Microsoft technology.

Best Practice

The Central and Local Public Sector

Reply’s e-government ventures are aimed at creating solutions that allow companies and local governments to compete effectively in the new scenario in which Local and Central Public Sectors operate.

Case Study

Leonardo project

With Technology Reply’s help, the General Command of the Italian Carabineer Force launched a process to upgrade, potentiate and enhance the information systems used by Carabinieri Department Cultural Heritage Supervision (Leonardo system), to support processes of investigation and planning of interventions and safeguarding works of art.

24.03.2009 - 25.03.2009


EPR 2009 Expo-Conf Electronic Patient Record

Santer Reply participated at the EPR 2009 Expo-Conf Electronic Patient Record, a unique opportunity in Italy where a comparison with avant-garde health companies which use EPR systems as been made. The event was held in Milan on 24 and 25 March 2009.

Best Practice

PA - Reply vision

In the field of Public Administration, Reply combines consultancy, development and management of large application projects with cutting-edge technology skills, using its experience acquired in the private sector in order to develop vertical solutions addressed both to citizens as well as to Application & Service Management services.



The analysis of Clinical data for Risk Management and Patient Safety

Santer Reply was present at the Workshop organised by Milan Polytechnic, in the context of the observatory “ICT and Patient Safety” in Bologna, the 29 of May 2008.



The communication standards and the application services interoperability to support the networks of clinical-health cooperation

Santer Reply took part to the workshop organized by Milan Polytechnic, in the context of the observatory “ICT&CIO in the healthcare sector” in Bologna, on 28 May 2008.

12.05.2008 - 13.05.2008


The RFID based document tracking in the PA context

Reply attended to the Workshop “RFIDays” organized by CNIPA in Roma, from the 12 to the 13 of May 2008.



ITIL: engine of the services

Atlas Reply participated to the 2008 Spring Conference “ITIL: Engine of the Services”, that took place on 8 May 2008 at the Atahotel Villa Pamphili, in Rome.

Best Practice

Public Sector

Reply promotes the evolution of the Public Administration by developing highly innovative technological solutions.



Forum PA 2007

Santer participated at FORUM PA, taking place from 21 to 25 May 2007 in Rome and presented the business case related to the project Identity Management regarding the assisted by the Sanitary Service of Regione Autonoma della Sardegna.


News & Communication

Technology Reply wins the Oracle Partner Network (OPN) Innovation Award with its "Leonardo" project

Technology Reply, the Reply Group’s company specialized in Oracle technology, has received the prestigious OPN (Oracle Partner Network) Innovation Awards EMEA (Europe, Middle East and Africa) in Dubai for its "Leonardo" project, developed for the Carabinieri Department Cultural Heritage Supervision (Comando Carabinieri Tutela Patrimonio Culturale, CCTPC).



Forum P.A. 2006

Cluster Reply, Microsoft Gold Partner, participates to the event organized by Microsoft, taking place from 8 to 12 May 2006 in Rome.


News & Communication

Reply awards the tender for the development of the information system used by the Comando Carabinieri Tutela del Patrimonio Culturale

Reply awarded contract for the updating of the information system currently used by the Comando Carabinieri Tutela Patrimonio Culturale (Italian military police’s cultural heritage protection unit) during investigations and planning of activities to safeguard works of art

Case Study

RFID: usage in the bio-medical area

The core of the project studied for an important company operating in the medical sector was the awareness of this point: the processes of standardizing, automating, centralizing, and information sharing enhance the global company efficiency.