Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The
Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.
Open Reply supported Gebr. Heinemann by developing a mobile app that serves as a digital companion for consumers to help them benefit from the loyalty programme Heinemann & Me: via the app, consumers receive exclusive offers, redeem vouchers and use their digital membership card at Heinemann stores worldwide to collect loyalty points.
Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.
Data Reply has developed a framework based on Deep Learning techniques, Data Mining and Natural Language Processing capable of classifying input data, such as the photos taken by appraisers and the repair data recorded by car repair shops.
For today’s companies, Test Automation is no longer an option, it's a necessity. Reply’s new Centre is focused on the Automated Monitoring and Testing of the quality of products and services.
Concept Reply has designed an effective Test Automation solution that is scalable and flexible, based on a technological and methodological Framework.
Miles & More is Europe’s leading frequent flyer and rewards programme.
Open Reply has transformed the Miles & More app into a fully-fledge digital channel for the brand that strengthens
user engagement in the long term via mobile touch points and continually improves the service to members.
Reply developed Costa App, the
new smartphone app of Costa Crociere, that combines the magic of Costa Crociere’s cruises, with an
unprecedented digital customer journey. The launch of the new app is part of a comprehensive omnichannel strategy, which includes a re-evaluation of all Costa Crociere
With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.
Golden Star designs, manufactures and markets innovative electro-medical machines, equipped with a tablet-based user interface and Bluetooth connection. Thanks to the support provided by Open Reply, Golden Star selected a strategy that saw the migration of the current implementation towards a solution based entirely on the iPad and the Low Energy Bluetooth protocol.
Fideuram chose Open Reply, Apple Mobility Program Partner, to digitalize the services offered to its financial consultants with the “On Boarding” project.
Open Reply is part of Apple’s “Mobility Partner Program”, they’re among the first in Europe chosen by Apple to accelerate the development of iOS mobile applications for the business enterprise market. Through this partnership Open Reply’s development teams have access to specialized training programs and direct Apple support, which allow the design of innovative and certified solutions, as a warranty for the customer.
British Gas were in need of a business solution that would engage their employees across 12 call centres and provide the necessary training to over 1000 employees. WM Reply worked towards a tight deadline, delivering the solution in a short space of time.
Mobile applications are helping companies to raise the efficiency of their processes to a new level. The challenge involves the quick provision of corresponding solutions and the required compatibility with countless mobile end devices. In developing such solutions, Cluster Reply relies on the use of Xamarin.
Open Reply, the Reply Group digital Customer Experience agency in UK that uses design and technology to create better, more profitable customer journeys for its clients’ brand, has developed the new
Bitesize app for the BBC to complement the hugely popular Bitesize website.
SDN and NFV are set to change the networking industry and, as part of that change, virtual Customer Premises Equipment (CPE) is an upcoming technology paradigm that promises to be beneficial for both customers and service providers.
Forge Reply has partnered with Daikin for the development and launch of Daikin YEAR app, an augmented reality calendar that facilitates seamless interaction with its users throughout the year.
Pay Reply, the Reply Group company specialised in the development of Digital Payments solutions, contributes to the Mobile Payment & Commerce Observatory’s Research. Pay Reply participates in an interesting roundtable with the main players in the Telco, Banking, Technology & Service market to discuss these results.
Open Reply is a UK full service digital branding agency that fuses creativity with technology to produce digital beauty. From mobile web to native apps, on both smartphone and tablet, Open Reply delivers a compelling digital brand experience that increase engagement and commerce conversions.
The US wealth management industry is undergoing significant transformation, meeting its challenges by leveraging technology. Financial advisory services are evolving from a traditional personal relationship approach to one of automation, emphasizing lower costs. New entrants are disrupting the market with innovative products and services, and established participants are adapting to the changes or losingmarket share. Assets are growing while the number of human financial advisors is shrinking. New operating models include discount and online brokerages and robo-advisors.
Sytel Reply takes part in the Mobile World Congress, the world’s largest gathering for the mobile industry. The annual event, which occurs from February 22 to 25 in Barcelona, is the number one event for mobile industry networking, new business opportunities and deal making.
This report aims to provide guidelines for MVNOs to attain and retain their customers. It provides differentiation-enhancing recommendations by analysing price and positioning strategies in dynamic competition.
Gaia Reply™ is a flexible, scalable and inexpensive framework which provides optimized contents and services to more than 7,000 devices ranging from the most popular mobile devices, to smartphones, tablets and Internet TV in order to implement best in class Mobile Sites, Client Applications and HTML5 Web Apps.
Reply supports UniCredit for
Appathon 2015, a 24 hour hackathon dedicated to App Developer, a Web Designer or a Marketing Specialist with the aim of developing a mobile app for financial services. The event is held on
November 7th-8th, 2015 at the UniCredit Pavilion in
Live Customer Engagement at Sky. Reply developed for Sky Italy a voting platform as-a-service for TV programs such as X-Factor. This solution increases the "active" participation of the viewer using multiple communication channels, from more 'traditional' ones to the more innovative and social ones.