IT Governance & Infrastructure

Public Sector and Automotive

Case Study

Reti Amiche on the Job “Worker-Friendly Networks on the Job”

With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.

14.03.2014 - 15.03.2014


SAP Executive Summit 2014

Syskoplan Reply attends SAP Executive Summit, a conference aiming at enhancing the exclusive value and effectiveness in the development of executive-level relationships, which will be held in Cernobbio from 14 to 15 March 2014.

15.03.2013 - 16.03.2013


SAP Executive Summit 2013

Syskoplan Reply joined SAP Executive Summit, a conference aiming at enhancing the exclusive value and effectiveness in the development of executive-level relationship. The event was held in Cernobbio from 15 to 16 March 2013.



Visio2013: simplify information

Cluster Reply, a Microsoft National System Integrator and Microsoft Certified Partner, in collaboration with Microsoft, organised a workshop for the presentation of Microsoft Visio Solution, with a look at the new 2013 version. The event was held on 13 March 2013 in Milan.



Big Data Conference 2013

Reply participated in Big Data Conference 2013, the event organised by IDC to meet the needs of the CIO and the entire IT function to capture the real value of data, which was held in Milan on 20 February 2013.



Big Data Congress

Reply took part in the first edition of Big Data Congress 2012, the event under the motto "What are they usable for, which is the ideal ICT infrastructure and how to capitalize on business" on 22 November 2012 in Milan.



Exalead Workshop

Target Reply took part in the workshop to present Exalead solutions, the key to the new Information Intelligence. The event was held in Rome on 8 November 2012.



Rome 2012. The main characters of ITSM in comparison

Atlas Reply attended the conference organised by itSMF Italia, the Italian chapter of the International Forum for IT Service Management. The event took place in Rome on 7 June 2012.



Business Security Waves

Spike Reply, in collaboration with Symantec, organised an event dedicated to the most recent evolutions in the Security sector. The event was held on 12 April 2012 in Milan.

23.04.2012 - 25.04.2012


Master Data Management Summit Europe 2012

Glue Reply took part in the Master Data Management Summit Europe 2012, Europe’s only co-located conference on MDM and Data Governance, from 23 to 25 April 2012 in London.

Glue Reply had its booth and held a speech titled "Bringing Master Data Management to life – A New Approach".

18.05.2011 - 21.05.2011


IT Director's Forum 2011

Glue Reply joined the IT Director’s Forum 2011, the exclusive event taking place on board the luxury P&O Cruises liner, MV Aurora for 2 days and 3 nights sailing from Southampton to the Channel Islands from 18 to 21 May 2011.
The theme of this year edition was “Smart Working”, focusing on key business and strategy issues. The conferences highlighted the important aspects of the IT director’s role in a series of debates and featured round tables.


Case Study

GROM: cutting-edge technology for the taste of "ice cream like it used to be"

GROM company is in a pattern of domestic and international growth that requires the right IT support. The recent introduction of Microsoft Dynamics AX 2009 has been a necessary and inevitable shift for GROM. The project has been entrusted to Cluster Reply, the Reply Group company specialising in consulting services and system integration in Microsoft technologies.


IT Governance - ITIL and IT Service Management tools

IT can only perform to its full potential when it is implemented and managed in a manner suited to the needs of the business it serves – now and in the future – and when processes and organization are reviewed as required.


Infrastructure Services

Atlas Reply’s team has certified expertise in the leading multi-platform solutions on today’s market.


Application and System Management services

The Atlas Reply suite for the Application and System Management services.

Best Practice

IT Excellence

A competency centre or centre of excellence is a highly effective way of implementing and sustaining specialist capabilities where a consistent, expert and value added service is required across enterprise boundaries.
Glue Reply has worked with organisations which want to introduce the concept as a means of helping them to manage the IT function more effectively, as well as with companies which have tried to ‘go it alone’ in setting up this capability, but have failed. Glue Reply consultants deliver benefit in both scenarios.


Life Cycle Management Service Offering

Reply allow your organization to be proactive and agile in responding to the daily changing needs of your business in a highly competitive marketplace. Reply use the internal resources to build new technology, rely on a contractor to maintain and evolve the actual business technology.


Life Cycle Management Business Cases

Reply can offer resource support or complete managed services for mobile and fixed line services, strong competence on all ITL processes, key competences in testing, assurance, troubleshooting and validation of solutions and services Management of solutions in hosting centers or in public and / or private clouds.

Case Study

ZF Friedrichshafen AG: IT asset lifecycle management with SAP ERP for Friedrichshafen factories

The new user-friendly system offers ZF Friedrichshafen AG a high level of automation in its procurement process, thus improving throughput times and better data quality.

Case Study

DEUTZ AG: IT accounting

In co-operation with Syskoplan Reply, DEUTZ AG has standardised its IT accounting for services using SAP standards and the syskoplan product "Service Level & Accounting Manager" (SLAM)

Best Practice

Code profiling & performance analysis

Based on its long and in-depth experience in the delivery of mission-critical solutions, Technology Reply has engineered a solution that - basing on OpenSource and/or Sales tools, reference Best Practices and testing methods - enables to analyze system performances and to highlight its critical points (bottlenecks) estimating the maximum load the system can bear.

Case Study

Implementation project of CMDB (Configuartion Management Data Base) for services in support of finance

With the contribution of Atlas Reply, one of the main players in Italian finance has implemented the ITIL methodology managing the configurations of all the elements of its IT infrastructures, by developing and deploying the CMDB (Configuration Management Data Base).

Case Study

Infrastructure and operation management services

A major company operating in the Media Market Company has choosen Reply, which over the years has gained a in-depth experience in the delivery of Infrastructure and Operation Management services, with the management of its infrastructure services.



Surviving the era of the ice. The opportunities for IT organizations

Atlas Reply participated with a booth and a speech at the Conference Surviving the era of the ice. The opportunities for IT organizations. The event was in Rome on 9th June 2009.

Best Practice

ITIL COBIT - ISO20000 Consulting

Atlas Reply is the Reply Group’s company focused on services and solutions dealing with application management outsourcing, it offers ITIL ( Information Technologies Infrastructure Library) and ISO20000 consulting services to design and improve IT processes.

Best Practice

Service Management Tools

Atlas Reply can provide its customers with services to realize support tools for the primary IT processes, in line with ITIL definition, and related to the main software vendors.

Best Practice

Smart Client. Versatile solution to increase the productivity of Public Administration

The smart client architecture typically implements a service oriented architecture: the smart client consumes the functionalities of the business layer exposed as a service. The architecture proposed by Cluster Reply in the implementation of the new solution is based on smart clients using Microsoft technology.

Best Practice

Shared maibox Plug-in Outlook solution by Cluster Reply

Plug-in Outlook is the solution designed and developed by Cluster Reply, to meet the need of shared mailboxes for homogeneous groups of users.

Best Practice

E2T2 Enterprise Engine for Trouble Ticketing

Cluster Reply has developed a framework software based on Microsoft SharePoint 2007 (MOSS 2007) technology which, leveraging some native functions in combination with specific customizing carried out by Cluster Reply, satisfies those service contexts that need service ticket tracking.

Best Practice

E2D2 Enterprise Engine for desktop deployment

Cluster Reply supports companies in the delicate phase of reviewing the client platform and defining the new business infrastructure.

Best Practice

E2M2 Enterprise Engine for Messaging Migration

E2M2 solution developed by Cluster Reply, changes the way to plan and to implement the migration of email systems to Microsoft Exchange 2007.

Best Practice

Application Management

Atlas Reply is specialized in Application Management services for applications based on distributed technologies.

Case Study

Cable & Wireless. Single product provisioning platform

Cable & Wireless Worldwide engaged Glue Reply to support the design and development of webMethods components of their Wholesale Access Delivery platform.



ITIL: engine of the services

Atlas Reply participated to the 2008 Spring Conference “ITIL: Engine of the Services”, that took place on 8 May 2008 at the Atahotel Villa Pamphili, in Rome.

Best Practice

System Infrastructure

The ICT infrastructure represents the cornerstone upon which all enterprise business processes rest.

Best Practice

Infrastructure Virtualization

The capabilities of new generation servers are experiencing rapid growth. Current bandwidth enables us to efficiently confront server consolidation, while reducing management costs and the overall "Total Cost of Ownership? (TCO) for systems.

Case Study

Desktop Management

Brembo, a world leader firm in design and production of highly reliable braking systems for cars and motorbikes, requested Reply?s consulting services with regard to satisfy two, strongly felt corporate needs.

Case Study

Rapid Economic Justification

A leading company in design and production of electrical equipment, needed to assess the possible financial benefits generated by adopting Microsoft’s Active Directory as an alternative to its existing directory systems.