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The Austrian Helvetia Versicherungen AG has extensively digitized their case processes. Whether by post, fax or e–mail - the upstream post scanning, electronic files and mailboxes enable identical processing regardless of media. The transformation was completed in a two-year project based on the Macros eWorkplace software. The special procedure followed by Helvetia for tendering and implementation is to be regarded as best practice.
Implementation of marketing campaign management and stock exchange specific business partner structures; significant involvement in coordinating development and in realizing functional extensions and system integration have been realised by Reply.
This article, by Daren Ward, partner at Glue Reply explores how IT teams can better provide solutions to business requirements, where there is often a gap between what the business wants and what the business actually gets. The approach, known as capability-led architecture is all about identifying where existing business and technology systems could be exploited.
Glue Reply will participate in
Integrated EA Conference 2014, which will take place on
25 - 26th February at One Great George Street,
Now in its 7th year, Integrated EA is a conference on enterprise architecture in government, defence and the industries that support them. It is aimed at enterprise architects, systems engineers, CTOs and CIOs who want discuss ideas and stay up to date with progress on EA issues.
Glue Reply joined the Integrated EA Conference, on
2 March 2012 at One Great George Street in London.
The event was aimed at professional enterprise architects, systems engineers, CTOs and CIOs who seek to “discuss ideas, challenges and stay up to date with progress on EA issues”.
Due to media discontinuity, consolidating single-item planning is time-consuming and difficult. Problems arise especially when marketing and business planning is coordinated because planning is generally done with different key figures and at varying levels of granularity.
Mid-sized companies in particular often encounter the situation that for projects a tailor-made solution is completely unfeasible and would never meet budget. As a rule, standard solutions developed for large companies are not suitable and too complex for SMEs. Department resources are only available for the projects to a limited extent.
The UK MoD has embarked on a new approach to the delivery of end-to-end logistics information and processes across defence. The Logistics Network Enabled Capability Programme (Log NEC) is based on the assumption that in the future all elements of the military, together with the industrial and other partners upon which it relies, will be connected to a single coherent communications network.
Glue Reply can also help put in place the governance framework to ensure the EA is used effectively in the design of solutions that meet immediate business needs and enable agility and rapid response to business change. Glue Reply works with its clients to help them on the journey to full EA capability and value realisation by establishing a pragmatic approach to EA best practice.
Glue Reply attended the Integrated EA Conference, on 1 and 2 March 2011 at One Great George Street in London.
Xpress Reply GmbH & Co. KG specialises in supporting customer centric processes in the B2C environment. It supports trade and mail order companies with the implementation of integrated software solutions for multi-channel business.
Home Shopping Europe GmbH (HSE24) was Germany’s first TV shopping channel. Twelve years on, the Munich-based company offers both TV and Internet shopping services, broadcasting nationwide via cable and satellite on its own channel and reaching 40 million households in Germany, Switzerland, and Austria. HSE24 implemented with the help of cm4 and syskoplan a new platform for service and sales processes to achieve an integrated view of the enterprise, manage high-performance call centers, services, and sales processes in real time and enable multichannel capabilities (Internet, telephone, fax).
Customer care with SAP® CRM and SAP NetWeaver™.
Driving Sales and Service by Integrating People, Information and Processes
Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.
Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.
Volkswagen Financial Services AG is Europe’s largest automobile financial services provider and a major consumer bank. The company needed to replace the customer facing process to provide full visibility of customer data. Volkswagen Financial Services chose SAP CRM, SAP NetWeaver and syskoplan for the integration.
Glue Reply is a business consultancy that strives to help its clients achieve their future potential by developing solutions that often for the first time align IT capability with business goals.
Integrated EA is a two-day enterprise architecture conference primarily focussed on government and defence but that also draws experiences from other industries.
The vision for UK Defence Logistics is the transformation of the current complex web of processes and systems into a streamlined, optimised, agile and effective ‘end to end’ logistics support chain fully integrated with the front line and industry.
Glue Reply has extensive experience of data management in both design and delivery of architectural solutions. As UK specialists in Enterprise Architecture we understand how data impacts on other domains of concern for clients in public and private sectors.
The collection, organisation and exploitation of data is becoming an accepted method for gaining competitive advantage and commercial success. Data Governance seeks to define the behaviours of staff within an enterprise such that high quality data is acquired and exploited for the benefit of the staff and the objectives of the enterprise.
The Glue Reply perspective on organisational change is one where strategic and operational change cycles are fully integrated and coordinated/managed through Portfolio Management and Governance frameworks. Programmes are part of a larger strategic change portfolio that is driven and enabled through the highest level of the business change cycle.
Glue Reply was engaged by a multinational food manufacturer, who is widely known for cheese and chocolate products, to provide global integration services within the organisation’s Integration Competence Centre (ICC). The global ICC Services include application support, maintenance, small enhancements, and project engagements.
Special Edition "ICT in Defence" published on Defence Contracts Bulletin - Vol 7 No 20
Glue Reply took part to the 2009 Gartner EA Summit in London on 14th and 15th September 2009.
Glue Reply was present at the EAC Enterprise Architecture Conference Europe 2009 and there to meet and discuss EA consultancy services from
10 June 2009 in
On 12 March 2009 in London, Glue Reply participated to the IDC Service Oriented Architecture Conference 2009, an occasion that enabled end users to make knowledgeable decisions about where and when to use SOA.