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In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.
The who-is-who of the energy industry meets in Essen at the E-world from 11 to 13 February 2020 to exchange information about the latest market developments. Power Reply is looking forward to your visit at the SAP joint booth in hall 3 / booth 3-322.
New business models, digital transformation, customer experience in the energy sector - with these topics Power Reply awaits you at the SAP-Forum für die Versorgungswirtschaft in Wiesbaden on 13 and 14 November 2019.
The Internet of Things represents an essential building block for the energy & utility sector transformation.
Sense Reply is the Reply Group specialist in IoT end-to-end solutions enabling new energy services, business process and business model transformation in any section of the energy & utility value chain.
Digitization offers countless opportunities for companies to optimize their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The Customer Experience Bootcamp for energy suppliers shows how this can be achieved.
Discuss new business models, innovations in the energy sector, customer experience and energy sales 2030 with
Power Reply at EVU Prozess & IT Tage from 6 to 8 May 2019 in Berlin.
Sense Reply, the Reply Group specialist in IoT, end-to-end solutions for Energy&Utilities, Telecommunications and Smart Cities, participates in the Industry Strategy Symposium. The event is held from 31 March to 2 April at the Hotel Gallia in Milan.
Wind turbines pose great challenges for the maintenance and repair services: Service calls, planned or ad-hoc, are extremely cost and time consuming. Using on-demand Spark Clusters, Data Reply has developed an intelligent monitoring system for a large energy supplier for site operators.
Get mobile control of your field service: with SAP FSM and Power Reply support, you can link all aspects of the field service value chain with an eye on today's customer requirements.
Power Reply is co-exhibitor at
E-world 2019. Meet the utilities specialists of the Reply Group from 5 to 7 February in Hall 3 at
SAP booth 3-322. Learn more about billing software, big data and cloud solutions for the energy industry.
Power Reply, the Reply Group company specialising in the energy and utilities sector, will demonstrate at the exhibition stand and in its presentation how innovative solutions and services can increase the process efficiency of companies in the energy sector and optimise IT investments.
Power Reply is taking part in the
E-world energy & water 2018, the leading international event for the utilities industry. The fair takes place at
Messe Essen from
06-08 February 2018 and will focus on innovative solutions for supplying energy in future: from production and transport to storage , trading, efficiency and green technologies. Visit Power Reply's stand in
Hall 3, Stand 3-322 (SAP Partner booth).
The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.
Reply takes part in the event "Utility Day 2017", an important meeting for the Energy and Utilities sector that will be held in Milan on 20th September.
Power Reply is represented as a sponsor on the
SAP Info Day for the Utilities Industry in Switzerland's
Umweltarena Spreitenbach on
29 Juni, 2017, concentrating on the trend-setting topics of the utilities industry. Digitization will contribute to radical changes in this market. New business models are required as well as strong alliances. The SAP Info Day offers an excellent overview of SAP innovations and exciting future scenarios.
Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.
Power Reply will take part in the E-world energy & water, the leading international event for the utilities industry, from 8-9 February 2017. It will focus on innovative solutions for supplying energy in future.
Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.
Power Reply participates in
E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from
16 – 18 February 2016 in Essen.
Power Reply participates in the
SAP Forum for the Utility Industry 2015 taking place in
12th November 2015.
British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.
Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.
Power Reply joins
E-world energy & water 2015, which will take place from
10 to 12 February 2015 in
Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.
Power Reply will attend this year’s
SAP-Forum for the Utility Industry, which will be held on
4-5 November 2014 in the Congress Center Messe
Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.
Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.
Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.
The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.
When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.
Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.
The Snam website
www.snam.it won the
Interactive Media Award (IMA) in the Energy category.
Avvio Reply's "strong creative concepts" helped British Gas engage 14,000 employees with their ATL Free Swims for Everyone campaign. Integrating with the ATL campaign creative idea and messaging, Avvio Reply not only involved British Gas employees with the campaign but also encouraged positive engagement.
Reply has been working for years beside the major players in the market, assisting them in the development and implementation of major process and technological improvements. Reply can boast extensive operational expertise in the most innovative process areas: Smart Metering, Meter Data Management, Forecasting, Pricing, Portfolio Optimization, Energy Trading & Risk Management and Energy Management.
Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.
All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.
The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.
Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.
A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.
Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.
VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.
The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.
Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.
Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.
Reply has been supporting the Oil & Gas industry's value chain for years, by deeply understanding the market and applying the most innovative technologies on major projects. Among the main activities: from exploration & production to the optimization of midstream stage operations, the implementation of complete solutions supporting distribution and sale of final products and the management of the relationships with customers.
Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.
Since 2006, Oracle Utilities and Power Reply have worked side by side. Leveraging their experience in the IT industry and in business consulting, Reply and Oracle are currently cooperating in IT projects of many major European companies in the Utility industry.
Power Reply will participate in the E-World energy & water fair in Essen from February 11 to 13, 2014, and will be present at the SAP Partner booth. Power Reply will demonstrate their mobile sales solution “Agile Quote”, among others.
Market analysis and tariff evaluation in real-time: Power Reply brings light on the energy market. Their software analyzes millions of product, brand and consumer data in seconds.
Power Reply presents international smart-metering projects on the SAP Forum for the utility industry in Erfurt from October 23-24, 2013, and shows how organizations operate their sales more efficiently on the basis of SAP HANA and how they can secure their mobile provisioning from the SAP Cloud.
Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.
From 25-26 of April 2013 the Sales Communication Days of the RWE Network Partners will take place in Wesel. Dr. Lutz Veldman, Partner at Power Reply GmbH & Co. KG, will give a presentation about the topic „Take action – flexible and effective sales and marketing processes in an increasingly competitive environment” on April 26, from 09.30-10.15am.
Power Reply scores with the mobile SAP HANA Solution "Agile Quote" for efficient sales processes in the utilities industry. Power Reply made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called "Agile Quote" with which utilities suppliers can simplify and optimise individual contract offers.
Power Reply is taking part in the Euroforum Conference “Sales Processes in Energy Companies” taking place on the 21 March in Düsseldorf. This event offers a comprehensive overview on the market opportunities for the sales segment within the energy and utilities market, it shows what utilities providers could achieve through better sales management.
Power Reply will be attending the E-world energy & water conference from 5 to 7 February in Essen being represented at the SAP Partner booth. The energy revolution is already on the right path. In the last couple of months the basis for a highly complex restructuring of energy supply has been set and it has constantly been added to and expanded.
Reply has developed
SMART SELLER, a software solution based on Oracle and Java technologies designed to support sales campaigns for both gas and electricity suppliers, with a single or dualoffer approach.
Energy suppliers can integrate this solution into their existing systems easily so providing their internal sales force or external sales agents with a powerful and secure tool that supports sales campaign planning and tracking.
Over the last hundred years, utility companies have had to send workers out to gather much of the data needed by them to provide electricity. These workers would read meters, look for broken equipment and measure voltage. Most of the devices used to deliver electricity have not yet been automated and computerised. Today, thanks to ‘smart grids’, utilities can use computer-based remote control and automation to carry out tasks from the power plants and wind farms right through to the electricity consumers in homes and businesses.
Power Reply joined Exchange 2012 - "Making Demand Response & Smart Energy Demand a Commercial Reality", the international and interactive event bringing together the world’s leading experts and high-level practitioners in the field of Demand Response and Smart Energy Demand. The event was held in London from 4 to 6 December 2012.
Concept Reply took part in Smart City Exhibition 2012, the exhibition which proposes a new vision of city characterised by information flows, physical and digital relationships and communications networks. The event was held in Bologne from 29 to 31 October 2012.
Lem Reply joined the second edition of Klimamobility, the event dedicated to the future of sustainable mobility, which, also this year, was combined with the 5th edition of Klimaenergy, the international fair aimed at the world of renewable energy. The event was held at the Fiera di Bolzano from 20 to 22 September 2012.
Power Reply is organizing together with SAP the SAP HANA Infoday for the Energy and Utilities Market 13 of September. The event is free and will take place on the premises of SAP in Ratingen. Dr. Lutz Veldman, managing director of Power Reply, will hold a presentation at 1p.m. entitled “SAP HANA in action – a look outside the box!”.
Concept Reply joined the 11th edition of M2M Forum, the leading event for the world of communication between machine and the first Italian event dedicated entirely to the Internet of Things world. The event was held in Rho on 3 May 2012.
Power Reply introduces itself at the “E-world” in Essen, from 7th to 9th of February. Experts from the electricity industry, gas industry, services, water industry, energy technology and energy efficiency are meeting in Essen as to get informed about the latest developments in the industry.
Smart technologies fuel the energy and utilities industry. Businesses are under increasing pressure to invest in new IT projects. To meet this growing market, Reply has established a startup in Germany with the name “Power Reply”. The Reply group is pooling its industry expertise in this newly established company. Power Reply will be introduced to the public at the “E-World” Fair in Essen from February 7-9.
The definition and deployment of “Smart Metering” solutions - possible thanks to the improvement in collecting detailed information from technological networks combined with the new opportunity to act on network elements remotely, allow Utilities to get a new operating structure characterized by increased operating efficiency and higher service quality.
Companies providing utility services through supply networks are striving for an access to contents and applications at any time and in any place. It is therefore crucial to have Mobility solutions enabling a substantial improvement in business operations, in the service quality delivered to customers and in the professional growth of employees. Power Reply, a Reply Group company specialized in the Energy & Utilities industry, supports customers providing them with state-of-the art mobility solutions. The delivered services and applications are able to transmit information and contents based on the specific geographical location of the single user.
In the field of Energy & Utilities, providers face the phenomenon of competition within a turbulent phase characterized by strong emphasis on revenues and margins and the necessity of providing greater levels of service and safety. Reply supports companies in this sector by helping them in the transformation process of optimizing IT investments, through its business expertise and ability to use the leading-edge technologies.
In an increasingly competitive market, the ability to attract, retain and efficiently manage customers is the key success factor to maintain high profit margins. In this regard, Utilities in Italy have already invested a lot and are getting ready to improve themselves in order to maximize the services supplied to their customers and increase their profits.
The Group Dolomiti Energia has leveraged Power Reply’s collaboration to ensure an accurate supervision of the whole organization; moreover, the contribution of Power Reply has been crucial considering the tight scheduling of the multiple activities and players involved in the development and implementation of the new system.
Lem Reply and Concept Reply participated in the opening conference of the 36th Motor Show, the expo dedicated to the international automotive market, held from 3 to 11 December 2011 in Bologne. Lem Reply introduced the opening conference "Innovation, networks and smart cities: the mobility of the future".
This study provides an in-depth look at Veolia Water’s overhaul of its water metering services by deploying smart water meters and field sensors and a meter data management solution that offers better customer service through more accurate billing and greater efficiencies through early loss and theft detection. The study analyzes the evolution from a smart metering project, including the selection of the Oracle Utilities Meter Data Management solution, to the creation of the m2ocity metering service company by Veolia Water.
Power Reply, the Reply Group company specializing in the Energy & Utilities industry, was present at the 2011 Forum, that was in Milan on 24 May 2011. A strategic initiative involving Power Reply and Veolia with a project in Paris was presented.
Concept Reply participated at M2M Forum, the leading event for the world of communication between machine and the first Italian event dedicated entirely to the Internet of Things world, held in Milan on 5th May 2011.