Keyword

Energy & Utilities

CTI@SWM

Case Study

A CTI solution for SWM, Munich's municipal utility company

In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.

A CTI solution for SWM, Munich's municipal utility company 0

11.02.2020 - 13.02.2020 / Essen

Event

Power Reply at E-world 2020

The who-is-who of the energy industry meets in Essen at the E-world from 11 to 13 February 2020 to exchange information about the latest market developments. Power Reply is looking forward to your visit at the SAP joint booth in hall 3 / booth 3-322.

13.11.2019 - 14.11.2019 / Wiesbaden

Event

SAP Forum for the Utilities Sector 2019

New business models, digital transformation, customer experience in the energy sector - with these topics Power Reply awaits you at the SAP-Forum für die Versorgungswirtschaft in Wiesbaden on 13 and 14 November 2019.

IOT

Brochure

Internet of Energy

The Internet of Things represents an essential building block for the energy & utility sector transformation. Sense Reply is the Reply Group specialist in IoT end-to-end solutions enabling new energy services, business process and business model transformation in any section of the energy & utility value chain.

Internet of Energy 0

11.07.2019 / Munich

Event

Bootcamp: Customer Experience - Insights for Energy Suppliers

Digitization offers countless opportunities for companies to optimize their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The Customer Experience Bootcamp for energy suppliers shows how this can be achieved.

06.05.2019 - 08.05.2019 / Berlin

Event

Power Reply with a presentation at EVU Prozess & IT Tage 2019

Discuss new business models, innovations in the energy sector, customer experience and energy sales 2030 with Power Reply at EVU Prozess & IT Tage from 6 to 8 May 2019 in Berlin.

31.03.2019 - 02.04.2019 / Milan

Event

Industry Strategy Symposium

Sense Reply, the Reply Group specialist in IoT, end-to-end solutions for Energy&Utilities, Telecommunications and Smart Cities, participates in the Industry Strategy Symposium. The event is held from 31 March to 2 April at the Hotel Gallia in Milan.

Data Science

Best Practice

Smart Monitoring for Wind Turbines

Wind turbines pose great challenges for the maintenance and repair services: Service calls, planned or ad-hoc, are extremely cost and time consuming. Using on-demand Spark Clusters, Data Reply has developed an intelligent monitoring system for a large energy supplier for site operators.

Smart Monitoring for Wind Turbines 0

Field Service Management

Best Practice

Workforce Management 4.0 for Service and Maintenance

Get mobile control of your field service: with SAP FSM and Power Reply support, you can link all aspects of the field service value chain with an eye on today's customer requirements.

05.02.2019 - 07.02.2019 / Essen

Event

Power Reply at
E-world 2019

Power Reply is co-exhibitor at E-world 2019. Meet the utilities specialists of the Reply Group from 5 to 7 February in Hall 3 at SAP booth 3-322. Learn more about billing software, big data and cloud solutions for the energy industry.

16.04.2018 - 19.04.2018 / Berlin

Event

15. IS-U Jahresforum: EVU Prozess & IT Tage 2018

Power Reply, the Reply Group company specialising in the energy and utilities sector, will demonstrate at the exhibition stand and in its presentation how innovative solutions and services can increase the process efficiency of companies in the energy sector and optimise IT investments.

06.02.2018 - 08.02.2018 / Essen

Event

E-world energy & water 2018

Power Reply is taking part in the E-world energy & water 2018, the leading international event for the utilities industry. The fair takes place at Messe Essen from 06-08 February 2018 and will focus on innovative solutions for supplying energy in future: from production and transport to storage , trading, efficiency and green technologies. Visit Power Reply's stand in Hall 3, Stand 3-322 (SAP Partner booth).

Web Portal

Case Study

New Communication Channel for Edison Energia

The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.

New Communication Channel for Edison Energia 0

20.09.2017 / Milan

Event

Utility Day 2017

Reply takes part in the event "Utility Day 2017", an important meeting for the Energy and Utilities sector that will be held in Milan on 20th September.

29.06.2017 / Umweltarena Spreitenbach / Switzerland

Event

SAP Info Day for the Utilities Industry

Power Reply is represented as a sponsor on the SAP Info Day for the Utilities Industry in Switzerland's Umweltarena Spreitenbach on 29 Juni, 2017, concentrating on the trend-setting topics of the utilities industry. Digitization will contribute to radical changes in this market. New business models are required as well as strong alliances. The SAP Info Day offers an excellent overview of SAP innovations and exciting future scenarios.

Chatbot

Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.

08.02.2017 - 09.02.2017 / Essen

Event

E-World energy & water 2017

Power Reply will take part in the E-world energy & water, the leading international event for the utilities industry, from 8-9 February 2017. It will focus on innovative solutions for supplying energy in future.

25.04.2016 - 28.04.2016 / Berlin

Event

13. IS-U Annual forum: EVU Prozess & IT Tage. Processes and IT for energy suppliers.

Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.

16.02.2016 - 18.02.2016 / Essen

Event

E-World 2016

Power Reply participates in E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from 16 – 18 February 2016 in Essen.

11.11.2015 - 12.11.2015 / Münster

Event

SAP Forum for the Utility Industry 2015

Power Reply participates in the SAP Forum for the Utility Industry 2015 taking place in Münster from 11th to 12th November 2015.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0

26.02.2015 / Aarau

Event

SAP Info-Day for suppliers 2015

Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.

10.02.2015 - 12.02.2015 / Essen

Event

E-world 2015

Power Reply joins E-world energy & water 2015, which will take place from 10 to 12 February 2015 in Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.

04.11.2014 - 05.11.2014 / Essen

Event

SAP-Forum for the Utility Industry

Power Reply will attend this year’s SAP-Forum for the Utility Industry, which will be held on 4-5 November 2014 in the Congress Center Messe Essen.

11.09.2014 - 12.09.2014 / München

Event

9th German Energy Congress

Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.

11.07.2014

News & Communication

Power Reply among the first Partners worldwide to achieve the Oracle PartnerNetwork Specialization for Oracle Utilities Meter Data Management

Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.

Utilities

Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.

Corporate Website Redesign

Case Study

Snam Project

Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.

The Snam website www.snam.it won the Interactive Media Award (IMA) in the Energy category.

Snam Project 0

Brand Engagement

Case Study

Creating a truly immersive experience

Avvio Reply's "strong creative concepts" helped British Gas engage 14,000 employees with their ATL Free Swims for Everyone campaign. Integrating with the ATL campaign creative idea and messaging, Avvio Reply not only involved British Gas employees with the campaign but also encouraged positive engagement.

Creating a truly immersive experience 0

Reply Best Practice

Best Practice

Smart Utilities

Reply has been working for years beside the major players in the market, assisting them in the development and implementation of major process and technological improvements. Reply can boast extensive operational expertise in the most innovative process areas: Smart Metering, Meter Data Management, Forecasting, Pricing, Portfolio Optimization, Energy Trading & Risk Management and Energy Management.

Smart Utilities 0

Utilities

Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

SAP IS-U

Case Study

SAP IS-U integration for the billing systems of EnÌa Group

All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.

Ecommerce

Case Study

eprimo Online Sales Platform

The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.

CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

Triplesense Reply

Case Study

Online Portal for the Energy Provider VSE Group

VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.

Online Portal for the Energy Provider VSE Group 0

ETRM

Best Practice

Energy Trading & Risk Management

The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.

Energy & Utilities

Best Practice

Energy Management

Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.

Energy & Utilities

Best Practice

Energy Pricing & Forecasting

Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.

Energy & Utilities

Best Practice

Oil&Gas Solution

Reply has been supporting the Oil & Gas industry's value chain for years, by deeply understanding the market and applying the most innovative technologies on major projects. Among the main activities: from exploration & production to the optimization of midstream stage operations, the implementation of complete solutions supporting distribution and sale of final products and the management of the relationships with customers.

Energy & Utilities

Best Practice

Billing & Settlement

Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.

Oracle

Partnership

Oracle Utilities

Since 2006, Oracle Utilities and Power Reply have worked side by side. Leveraging their experience in the IT industry and in business consulting, Reply and Oracle are currently cooperating in IT projects of many major European companies in the Utility industry.

11.02.2014 - 13.02.2014

Event

E-World Energy & Water 2014

Power Reply will participate in the E-World energy & water fair in Essen from February 11 to 13, 2014, and will be present at the SAP Partner booth. Power Reply will demonstrate their mobile sales solution “Agile Quote”, among others.

01.10.2013

Press Article

Energy 2.0

Market analysis and tariff evaluation in real-time: Power Reply brings light on the energy market. Their software analyzes millions of product, brand and consumer data in seconds.

23.10.2013 - 24.10.2013

Event

SAP Forum for the utility industry

Power Reply presents international smart-metering projects on the SAP Forum for the utility industry in Erfurt from October 23-24, 2013, and shows how organizations operate their sales more efficiently on the basis of SAP HANA and how they can secure their mobile provisioning from the SAP Cloud.

Video

Power Reply and SAP HANA Partner Race Success Story - Testimonial

Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.

25.04.2013 - 26.04.2013

Event

25th Sales Communication Days of RWE Network Partners

From 25-26 of April 2013 the Sales Communication Days of the RWE Network Partners will take place in Wesel. Dr. Lutz Veldman, Partner at Power Reply GmbH & Co. KG, will give a presentation about the topic „Take action – flexible and effective sales and marketing processes in an increasingly competitive environment” on April 26, from 09.30-10.15am.

10.04.2013

News & Communication

Power Reply succeed at the SAP HANA Partner Race

Power Reply scores with the mobile SAP HANA Solution "Agile Quote" for efficient sales processes in the utilities industry. Power Reply made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called "Agile Quote" with which utilities suppliers can simplify and optimise individual contract offers.

20.03.2013

News & Communication

Reply S.p.A: Power Reply succeed at the SAP HANA Partner Race

Power Reply, the specialist for the energy and utilities industry within the Reply Group, made it into the top rankings of the SAP HANA Partner Race. The solution from Reply is a mobile application called “Agile Quote” with which utilities suppliers can simplify and optimise individual contract offers. This allows various consumption profiles for a customer to be compared and adapted on a mobile end device. The solution will be brought by Power Reply on the market in 2013.

21.03.2013

Event

Sales processes for the utilities providers

Power Reply is taking part in the Euroforum Conference “Sales Processes in Energy Companies”  taking place on the 21 March in Düsseldorf. This event offers a comprehensive overview on the market opportunities for the sales segment within the energy and utilities market, it shows what utilities providers could achieve through better sales management.

05.02.2013 - 07.02.2013

Event

E-world energy & water

Power Reply will be attending the E-world energy & water conference from 5 to 7 February in Essen being represented at the SAP Partner booth. The energy revolution is already on the right path. In the last couple of months the basis for a highly complex restructuring of energy supply has been set and it has constantly been added to and expanded.

Best Practice

SMART SELLER: Reply’s solution for negotiated offers

Reply has developed SMART SELLER, a software solution based on Oracle and Java technologies designed to support sales campaigns for both gas and electricity suppliers, with a single or dualoffer approach. Energy suppliers can integrate this solution into their existing systems easily so providing their internal sales force or external sales agents with a powerful and secure tool that supports sales campaign planning and tracking.

Best Practice

Reply Smart Grid

Over the last hundred years, utility companies have had to send workers out to gather much of the data needed by them to provide electricity. These workers would read meters, look for broken equipment and measure voltage. Most of the devices used to deliver electricity have not yet been automated and computerised. Today, thanks to ‘smart grids’, utilities can use computer-based remote control and automation to carry out tasks from the power plants and wind farms right through to the electricity consumers in homes and businesses.

04.12.2012 - 06.12.2012

Event

Exchange 2012 - "Making Demand Response & Smart Energy Demand a Commercial Reality"

Power Reply joined Exchange 2012 - "Making Demand Response & Smart Energy Demand a Commercial Reality", the international and interactive event bringing together the world’s leading experts and high-level practitioners in the field of Demand Response and Smart Energy Demand. The event was held in London from 4 to 6 December 2012.

29.10.2012 - 31.10.2012

Event

Smart City Exhibition 2012

Concept Reply took part in Smart City Exhibition 2012, the exhibition which proposes a new vision of city characterised by information flows, physical and digital relationships and communications networks. The event was held in Bologne from 29 to 31 October 2012.

20.09.2012 - 22.09.2012

Event

Klimamobility 2012

Lem Reply joined the second edition of Klimamobility, the event dedicated to the future of sustainable mobility, which, also this year, was combined with the 5th edition of Klimaenergy, the international fair aimed at the world of renewable energy. The event was held at the Fiera di Bolzano from 20 to 22 September 2012.

13.09.2012

Event

SAP HANA Infoday for the Energy and Utilities Market with Reply

Power Reply is organizing together with SAP the SAP HANA Infoday for the Energy and Utilities Market 13 of September. The event is free and will take place on the premises of SAP in Ratingen. Dr. Lutz Veldman, managing director of Power Reply, will hold a presentation at 1p.m. entitled “SAP HANA in action – a look outside the box!”.

03.05.2012

Event

M2M Forum 2012

Concept Reply joined the 11th edition of M2M Forum, the leading event for the world of communication between machine and the first Italian event dedicated entirely to the Internet of Things world. The event was held in Rho on 3 May 2012.

07.02.2012 - 09.02.2012

Event

E-world 2012

Power Reply introduces itself at the “E-world” in Essen, from 7th to 9th of February. Experts from the electricity industry, gas industry, services, water industry, energy technology and energy efficiency are meeting in Essen as to get informed about the latest developments in the industry.

17.01.2012

News & Communication

Reply injects more power into the energy and utilities industry

Smart technologies fuel the energy and utilities industry. Businesses are under increasing pressure to invest in new IT projects. To meet this growing market, Reply has established a startup in Germany with the name “Power Reply”. The Reply group is pooling its industry expertise in this newly established company. Power Reply will be introduced to the public at the “E-World” Fair in Essen from February 7-9.

Best Practice

"Smart-Metering" solutions for the Energy & Utilities market

The definition and deployment of “Smart Metering” solutions - possible thanks to the improvement in collecting detailed information from technological networks combined with the new opportunity to act on network elements remotely, allow Utilities to get a new operating structure characterized by increased operating efficiency and higher service quality.

Best Practice

Mobility for companies operating the Energy and Utilities industry

Companies providing utility services through supply networks are striving for an access to contents and applications at any time and in any place. It is therefore crucial to have Mobility solutions enabling a substantial improvement in business operations, in the service quality delivered to customers and in the professional growth of employees. Power Reply, a Reply Group company specialized in the Energy & Utilities industry, supports customers providing them with state-of-the art mobility solutions. The delivered services and applications are able to transmit information and contents based on the specific geographical location of the single user.

Best Practice

Energy & Utilities - market focus

In the field of Energy & Utilities, providers face the phenomenon of competition within a turbulent phase characterized by strong emphasis on revenues and margins and the necessity of providing greater levels of service and safety. Reply supports companies in this sector by helping them in the transformation process of optimizing IT investments, through its business expertise and ability to use the leading-edge technologies.

Best Practice

Solutions for the sales companies of the Energy & Utilities market

In an increasingly competitive market, the ability to attract, retain and efficiently manage customers is the key success factor to maintain high profit margins. In this regard, Utilities in Italy have already invested a lot and are getting ready to improve themselves in order to maximize the services supplied to their customers and increase their profits.

Power Reply

Case Study

Reply supports Dolomiti Energia

The Group Dolomiti Energia has leveraged Power Reply’s collaboration to ensure an accurate supervision of the whole organization; moreover, the contribution of Power Reply has been crucial considering the tight scheduling of the multiple activities and players involved in the development and implementation of the new system.

03.12.2011 - 11.12.2011

Event

Opening conference of Bologne Motor Show

Lem Reply and Concept Reply participated in the opening conference of the 36th Motor Show, the expo dedicated to the international automotive market, held from 3 to 11 December 2011 in Bologne. Lem Reply introduced the opening conference "Innovation, networks and smart cities: the mobility of the future".

Case Study

Veolia Water Transforming Metering — The m2ocity Innovative Business Model and Oracle Utilities MDM Deployed by Power Reply

This study provides an in-depth look at Veolia Water’s overhaul of its water metering services by deploying smart water meters and field sensors and a meter data management solution that offers better customer service through more accurate billing and greater efficiencies through early loss and theft detection. The study analyzes the evolution from a smart metering project, including the selection of the Oracle Utilities Meter Data Management solution, to the creation of the m2ocity metering service company by Veolia Water.

24.05.2011

Event

Energy & Utilities Forum 2011

Power Reply, the Reply Group company specializing in the Energy & Utilities industry, was present at the 2011 Forum, that was in Milan on 24 May 2011. A strategic initiative involving Power Reply and Veolia with a project in Paris was presented.

05.05.2011

Event

M2M Forum 2011

Concept Reply participated at M2M Forum, the leading event for the world of communication between machine and the first Italian event dedicated entirely to the Internet of Things world, held in Milan on 5th May 2011.