Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
With 30 different photovoltaic plants to manage, located in eight different Italian regions, one of the European leading renewable energy groups working with
Concept Reply decided to implement an
edge computing-based solution.
IoT and edge computing enable utility service providers to manage the complex and heterogeneous systems that generate, distribute and store energy. Sense Reply is helping utility customers to revolutionise their business models and create new capabilities by implementing edge components, IoT and big data platforms.
Syskoplan Reply and
Power Reply from 14 to 15 October 2020 at
SAP Customer Experience Live 2020. The experts for Next-Gen Customer Experience are present with a virtual booth.
In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.
The who-is-who of the energy industry meets in Essen at the E-world from 11 to 13 February 2020 to exchange information about the latest market developments. Power Reply is looking forward to your visit at the SAP joint booth in hall 3 / booth 3-322.
New business models, digital transformation, customer experience in the energy sector - with these topics Power Reply awaits you at the SAP-Forum für die Versorgungswirtschaft in Wiesbaden on 13 and 14 November 2019.
The Internet of Things represents an essential building block for the energy & utility sector transformation.
Sense Reply is the Reply Group specialist in IoT end-to-end solutions enabling new energy services, business process and business model transformation in any section of the energy & utility value chain.
Digitization offers countless opportunities for companies to optimize their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The Customer Experience Bootcamp for energy suppliers shows how this can be achieved.
Discuss new business models, innovations in the energy sector, customer experience and energy sales 2030 with
Power Reply at EVU Prozess & IT Tage from 6 to 8 May 2019 in Berlin.
Sense Reply, the Reply Group specialist in IoT, end-to-end solutions for Energy&Utilities, Telecommunications and Smart Cities, participates in the Industry Strategy Symposium. The event is held from 31 March to 2 April at the Hotel Gallia in Milan.
Wind turbines pose great challenges for the maintenance and repair services: Service calls, planned or ad-hoc, are extremely cost and time consuming. Using on-demand Spark Clusters, Data Reply has developed an intelligent monitoring system for a large energy supplier for site operators.
Get mobile control of your field service: with SAP FSM and Power Reply support, you can link all aspects of the field service value chain with an eye on today's customer requirements.
Power Reply is co-exhibitor at
E-world 2019. Meet the utilities specialists of the Reply Group from 5 to 7 February in Hall 3 at
SAP booth 3-322. Learn more about billing software, big data and cloud solutions for the energy industry.
Power Reply, the Reply Group company specialising in the energy and utilities sector, will demonstrate at the exhibition stand and in its presentation how innovative solutions and services can increase the process efficiency of companies in the energy sector and optimise IT investments.
Power Reply is taking part in the
E-world energy & water 2018, the leading international event for the utilities industry. The fair takes place at
Messe Essen from
06-08 February 2018 and will focus on innovative solutions for supplying energy in future: from production and transport to storage , trading, efficiency and green technologies. Visit Power Reply's stand in
Hall 3, Stand 3-322 (SAP Partner booth).
The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.
Reply takes part in the event "Utility Day 2017", an important meeting for the Energy and Utilities sector that will be held in Milan on 20th September.
Power Reply is represented as a sponsor on the
SAP Info Day for the Utilities Industry in Switzerland's
Umweltarena Spreitenbach on
29 Juni, 2017, concentrating on the trend-setting topics of the utilities industry. Digitization will contribute to radical changes in this market. New business models are required as well as strong alliances. The SAP Info Day offers an excellent overview of SAP innovations and exciting future scenarios.
Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.
Power Reply will take part in the E-world energy & water, the leading international event for the utilities industry, from 8-9 February 2017. It will focus on innovative solutions for supplying energy in future.
Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.
Power Reply participates in
E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from
16 – 18 February 2016 in Essen.
Power Reply participates in the
SAP Forum for the Utility Industry 2015 taking place in
12th November 2015.
British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.
Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.
Power Reply joins
E-world energy & water 2015, which will take place from
10 to 12 February 2015 in
Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.
Power Reply will attend this year’s
SAP-Forum for the Utility Industry, which will be held on
4-5 November 2014 in the Congress Center Messe
Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.
Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.
Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.
The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.
When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.
Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.
The Snam website
www.snam.it won the
Interactive Media Award (IMA) in the Energy category.
Avvio Reply's "strong creative concepts" helped British Gas engage 14,000 employees with their ATL Free Swims for Everyone campaign. Integrating with the ATL campaign creative idea and messaging, Avvio Reply not only involved British Gas employees with the campaign but also encouraged positive engagement.
Reply has been working for years beside the major players in the market, assisting them in the development and implementation of major process and technological improvements. Reply can boast extensive operational expertise in the most innovative process areas: Smart Metering, Meter Data Management, Forecasting, Pricing, Portfolio Optimization, Energy Trading & Risk Management and Energy Management.
Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.
All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.
The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.
Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.
A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.
Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.
VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.
The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.
Power Reply has a deep knowledge of the relevant regulations, of the business processes and of the key technology platforms dedicated to Energy Management. This expertise includes the possibility of combining IT excellence, partnerships with leading software and application vendors in support of the processes. In addition, the ability to set up complex Data Warehouse and BI projects to support process monitoring, and the constant investment on the main trends of the IT market make of Power Reply an ideal and reliable partner.
Power Reply has managed numerous energy Pricing and Forecasting projects in Italy and in Europe, implementing best of breed solutions, or creating tailor-made solutions for the end customer. Power Reply professionals have participated in numerous energy Pricing & Forecasting projects in Europe, implementing Oracle solutions, other leading vendors' software solutions and tailor-made solutions for the end customer.
Reply has been supporting the Oil & Gas industry's value chain for years, by deeply understanding the market and applying the most innovative technologies on major projects. Among the main activities: from exploration & production to the optimization of midstream stage operations, the implementation of complete solutions supporting distribution and sale of final products and the management of the relationships with customers.
Active in the Italian and European Energy & Utilities market, Power Reply has developed strong cross-cutting expertise on key technologies (Oracle and SAP) and the whole process stream, through projects and maintenance service management in support of Billing, Credit Management and Settlement systems. The implemented solutions cover the entire chain, from contract management to cost definition and pricing, from the determination of physical batches and billing amounts, to dispatching, from credit control and Business Intelligence reporting, to the monitoring of key processes.
Since 2006, Oracle Utilities and Power Reply have worked side by side. Leveraging their experience in the IT industry and in business consulting, Reply and Oracle are currently cooperating in IT projects of many major European companies in the Utility industry.