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Energy & Utilities

Sustainability

Best Practice

Managing environmental impacts as a pillar of the Energy Transition

We are witnessing a progressive increase in the need to adapt processes, organisations and systems in order to support the launch of important energy transformation programmes along the entire value chain. Reply supports operators in the E&U sector with an integrated approach for the introduction of energy policies in line with global objectives.

Managing environmental impacts as a pillar of the Energy Transition 0

sustainability

Best Practice

New infrastructures to enable e-mobility

Power Reply is the ideal partner for charging point operators to assist in the planning and designing of charging and public utility infrastructures. Power Reply supports operators through the management of the entire charging infrastructure installation process; from the inspection phase to activation, as well as, coordinating communications between all public and private actors involved in the process.

New infrastructures to enable e-mobility 0

ENERGY & UTILITIES ECOSYSTEM

Best Practice

Experience for Energy Transition

Within the Energy and Utilities industry, a very rapid change is taking place, driven by climate change and environmental degradation. Sense Reply offers a complete set of competences in order to successfully support the evolution of the Energy & Utility sector towards the decarbonization.

Experience for Energy Transition 0

30.11.2021

News & Communication

Data Reply, Sense Reply and Storm Reply Achieve AWS Energy Competency Status

Reply announced today that its companies Data Reply, Sense Reply and Storm Reply have achieved Amazon Web Services (AWS) Energy Competency status.

blockchain technology

Best Practice

Blockchain Technology in the Energy & Utilities industry

Blockchain technology can play a leading role in the digitisation and in the sustainable renewal processes of the Energy & Utilities sector, contributing to the transition towards more efficient business models with a greater degree of automation.

Discover more about the opportunities for blockchain technology in the Energy & Utilities industry

Blockchain Technology in the Energy & Utilities industry 0

Edge Computing

Best Practice

The Adoption of an Edge Computing and IIoT Solution to Optimise the Performance of Large Photovoltaic Plants

With 30 different photovoltaic plants to manage, located in eight different Italian regions, one of the European leading renewable energy groups working with Concept Reply decided to implement an IoT and edge computing-based solution.

Edge Computing

Best Practice

Edge Computing and IoT to Optimise Energy and Launch New Services

IoT and edge computing enable utility service providers to manage the complex and heterogeneous systems that generate, distribute and store energy. Sense Reply is helping utility customers to revolutionise their business models and create new capabilities by implementing edge components, IoT and big data platforms.

14.10.2020 - 15.10.2020 / Online

Event

Reply at SAP Customer Experience Live 2020

Meet Portaltech Reply, 4brands Reply, Syskoplan Reply and Power Reply from 14 to 15 October 2020 at SAP Customer Experience Live 2020. The experts for Next-Gen Customer Experience are present with a virtual booth.

CTI@SWM

Case Study

A CTI solution for SWM, Munich's municipal utility company

In order to boost the efficiency of its reactive private customer support, SWM Kundenservice GmbH contacted Power Reply and realized a project involving a CTI solution together with the Reply specialist for the energy and utilities sector.

A CTI solution for SWM, Munich's municipal utility company 0

11.02.2020 - 13.02.2020 / Essen

Event

Power Reply at E-world 2020

The who-is-who of the energy industry meets in Essen at the E-world from 11 to 13 February 2020 to exchange information about the latest market developments. Power Reply is looking forward to your visit at the SAP joint booth in hall 3 / booth 3-322.

13.11.2019 - 14.11.2019 / Wiesbaden

Event

SAP Forum for the Utilities Sector 2019

New business models, digital transformation, customer experience in the energy sector - with these topics Power Reply awaits you at the SAP-Forum für die Versorgungswirtschaft in Wiesbaden on 13 and 14 November 2019.

IOT

Brochure

Internet of Energy

The Internet of Things represents an essential building block for the energy & utility sector transformation. Sense Reply is the Reply Group specialist in IoT end-to-end solutions enabling new energy services, business process and business model transformation in any section of the energy & utility value chain.

DOWNLOAD BROCHURE

Internet of Energy 0

11.07.2019 / Munich

Event

Bootcamp: Customer Experience - Insights for Energy Suppliers

Digitization offers countless opportunities for companies to optimize their processes. Successful energy suppliers define themselves as service providers and energy consultants for their customers. The Customer Experience Bootcamp for energy suppliers shows how this can be achieved.

06.05.2019 - 08.05.2019 / Berlin

Event

Power Reply with a presentation at EVU Prozess & IT Tage 2019

Discuss new business models, innovations in the energy sector, customer experience and energy sales 2030 with Power Reply at EVU Prozess & IT Tage from 6 to 8 May 2019 in Berlin.

31.03.2019 - 02.04.2019 / Milan

Event

Industry Strategy Symposium

Sense Reply, the Reply Group specialist in IoT, end-to-end solutions for Energy&Utilities, Telecommunications and Smart Cities, participates in the Industry Strategy Symposium. The event is held from 31 March to 2 April at the Hotel Gallia in Milan.

Data Science

Best Practice

Smart Monitoring for Wind Turbines

Wind turbines pose great challenges for the maintenance and repair services: Service calls, planned or ad-hoc, are extremely cost and time consuming. Using on-demand Spark Clusters, Data Reply has developed an intelligent monitoring system for a large energy supplier for site operators.

Smart Monitoring for Wind Turbines 0

Field Service Management

Best Practice

Workforce Management 4.0 for Service and Maintenance

Get mobile control of your field service: with SAP FSM and Power Reply support, you can link all aspects of the field service value chain with an eye on today's customer requirements.

05.02.2019 - 07.02.2019 / Essen

Event

Power Reply at
E-world 2019

Power Reply is co-exhibitor at E-world 2019. Meet the utilities specialists of the Reply Group from 5 to 7 February in Hall 3 at SAP booth 3-322. Learn more about billing software, big data and cloud solutions for the energy industry.

16.04.2018 - 19.04.2018 / Berlin

Event

15. IS-U Jahresforum: EVU Prozess & IT Tage 2018

Power Reply, the Reply Group company specialising in the energy and utilities sector, will demonstrate at the exhibition stand and in its presentation how innovative solutions and services can increase the process efficiency of companies in the energy sector and optimise IT investments.

06.02.2018 - 08.02.2018 / Essen

Event

E-world energy & water 2018

Power Reply is taking part in the E-world energy & water 2018, the leading international event for the utilities industry. The fair takes place at Messe Essen from 06-08 February 2018 and will focus on innovative solutions for supplying energy in future: from production and transport to storage , trading, efficiency and green technologies. Visit Power Reply's stand in Hall 3, Stand 3-322 (SAP Partner booth).

Web Portal

Case Study

New Communication Channel for Edison Energia

The collaboration between Edison Energia and Blue Reply has led to the development of a Web portal for sales and after sales services. The portal integrates the customer's proprietary systems, both among themselves and with the rest of the e-commerce, customer relations and home automation realms, as well as enabling end users to be more autonomous in managing and providing consulting services relating to their product range.

New Communication Channel for Edison Energia 0

20.09.2017 / Milan

Event

Utility Day 2017

Reply takes part in the event "Utility Day 2017", an important meeting for the Energy and Utilities sector that will be held in Milan on 20th September.

29.06.2017 / Umweltarena Spreitenbach / Switzerland

Event

SAP Info Day for the Utilities Industry

Power Reply is represented as a sponsor on the SAP Info Day for the Utilities Industry in Switzerland's Umweltarena Spreitenbach on 29 Juni, 2017, concentrating on the trend-setting topics of the utilities industry. Digitization will contribute to radical changes in this market. New business models are required as well as strong alliances. The SAP Info Day offers an excellent overview of SAP innovations and exciting future scenarios.

Chatbot

Best Practice

The new challenge for Contact Centre Automation

Syskoplan Reply has developed a new customer care service using the Chatbot technologies for a leading multi-utility company. The chatbot represents a new communication channel, addressing users’ need for reliable and immediate answers made available thanks to the use of Artificial Intelligence.

08.02.2017 - 09.02.2017 / Essen

Event

E-World energy & water 2017

Power Reply will take part in the E-world energy & water, the leading international event for the utilities industry, from 8-9 February 2017. It will focus on innovative solutions for supplying energy in future.

25.04.2016 - 28.04.2016 / Berlin

Event

13. IS-U Annual forum: EVU Prozess & IT Tage. Processes and IT for energy suppliers.

Power Reply is partner of the 13th IS-U annual forum about processes and IT for energy supply companies and public utilities taking place in Berlin, 25-28 April 2016.

16.02.2016 - 18.02.2016 / Essen

Event

E-World 2016

Power Reply participates in E-world energy & water, the international congress and trade fair for the energy and utilities industry, taking place from 16 – 18 February 2016 in Essen.

11.11.2015 - 12.11.2015 / Münster

Event

SAP Forum for the Utility Industry 2015

Power Reply participates in the SAP Forum for the Utility Industry 2015 taking place in Münster from 11th to 12th November 2015.

Employee Engagement

Case Study

British Gas Multi-Channel Leadership Event

British Gas needed their managers behind their new business strategy. So Avvio Reply developed a leadership event that brought their key communicators on board before rolling out a UK-wide roadshow to the rest of their frontline employees.

British Gas Multi-Channel Leadership Event 0

26.02.2015 / Aarau

Event

SAP Info-Day for suppliers 2015

Power Reply participates as exhibitor in the SAP Info-Day for suppliers 2015 in Aarau, Switzerland. The main focus topic of this event will be “the free market 2018 – are you ready for this?”.

10.02.2015 - 12.02.2015 / Essen

Event

E-world 2015

Power Reply joins E-world energy & water 2015, which will take place from 10 to 12 February 2015 in Essen. With a high response from visitors and exhibitors, E-world has established itself as a meeting place for decision-makers from the energy industry and will be held for the 15th time this year.

04.11.2014 - 05.11.2014 / Essen

Event

SAP-Forum for the Utility Industry

Power Reply will attend this year’s SAP-Forum for the Utility Industry, which will be held on 4-5 November 2014 in the Congress Center Messe Essen.

11.09.2014 - 12.09.2014 / München

Event

9th German Energy Congress

Power Reply participates in the 9th German Energy Congress which will be held in Hilton Munich Park Hotel, Munich, on 11 and 12 September.

11.07.2014

News & Communication

Power Reply among the first Partners worldwide to achieve the Oracle PartnerNetwork Specialization for Oracle Utilities Meter Data Management

Power Reply announced that it is among the first Partners worldwide to achieve the OPN Specialized status for Oracle Utilities Meter Data Management.

Utilities

Best Practice

Meter Data Management

Reply can boast solid experience in the support of Energy & Utilities market operators on issues related to Meter Data Management (MDM) and is the ideal partner for defining Smart Metering solutions. These solutions, made possible by the enhanced ability to gather information from technological networks, combined with new remote operations opportunities on network elements, allow Utilities to adopt a new operational framework characterized by greater efficiency and a better quality of service.

Energy & Utilities: our approach

The Energy & Utilities industry is going through a profound transformation that impacts all stages of the value chain. The national and international regulatory drive aims at maintaining sustainability and energy security, and at increasing individual EU countries integration, towards a single international energy system. Reply assists companies operating in the Utility and Oil&Gas markets along the entire value chain, defining new business models and innovative projects.

Brand Engagement

Case Study

Centrica: Delivering consistent and engaging HR communications

When Centrica researched and found their existing HR communications needed to evolve, improve and be updated - Reply helped Centrica People Services take the huge and long step to move away from having transactional conversations to truly engaging with their people.

Corporate Website Redesign

Case Study

Snam Project

Bitmama implemented the Corporate website, the intranet and the Supplier portal for Snam. The new information architecture makes all the information from the website accessible and transmit the key position of the company in the energy production chain to all players in the market.

The Snam website www.snam.it won the Interactive Media Award (IMA) in the Energy category.

Snam Project 0

Brand Engagement

Case Study

Creating a truly immersive experience

Avvio Reply's "strong creative concepts" helped British Gas engage 14,000 employees with their ATL Free Swims for Everyone campaign. Integrating with the ATL campaign creative idea and messaging, Avvio Reply not only involved British Gas employees with the campaign but also encouraged positive engagement.

Creating a truly immersive experience 0

Reply Best Practice

Best Practice

Smart Utilities

Reply has been working for years beside the major players in the market, assisting them in the development and implementation of major process and technological improvements. Reply can boast extensive operational expertise in the most innovative process areas: Smart Metering, Meter Data Management, Forecasting, Pricing, Portfolio Optimization, Energy Trading & Risk Management and Energy Management.

Smart Utilities 0

Utilities

Best Practice

Put your Data at Work: Energy & Utilities

Utilities have traditionally been amongst the lowest data intensity companies, but the advent of Smart Grid has increased the level of data collection dramatically. The challenge now is how to take advantage of that data to create value for the business.

Put your Data at Work Energy & Utilities 0

SAP IS-U

Case Study

SAP IS-U integration for the billing systems of EnÌa Group

All the users of Parma and relevant areas were involved in this project that has envisaged the provision of energy, gas and water services for a total number of 500,000 contracts amounting to about the half of Enìa total number of contracts.

Ecommerce

Case Study

eprimo Online Sales Platform

The online sales platform of the energy discounter www.eprimo.de should be optimized for future business requirements. Based on the UX concept of the agency RedRabbit, Reply newly conceptualized the technology for the portal and onsite services (rate calculator, customer portal, etc.) and implemented them.

CRM FOR ENERGY

Best Practice

SMART SELLER TO SUPPORT SALES CAMPAIGNS FOR THE ENERGY WORLD

Energy suppliers are competing with each other to expand their customer base, retain their most profitable customers and maximise sales margins. Smart Seller is a solution designed by Reply to support sales campaigns for both gas and electricity suppliers, with a single or dual-offer approach.

CUSTOMER LOYALTY

Best Practice

BUILD AND KEEP CUSTOMER LOYALTY USING THE COALITION PROGRAM

A coalition loyalty program involving several partners enables businesses to pool their customer bases and incentivises consumers to share personal information in exchange for promotions, coupons, prizes and loyalty points. Reply’s coalition loyalty model boosts ROI by reducing churn.

Omni-channel Experience

Best Practice

IT'S ALL ABOUT SERVICES FOR CUSTOMER

​Every customer deserves to be satisfied and expects a unique experience over all channels. Reply exploits its competences on Customer Engagement, Mobile, and Internet of Things to help companies to face all changes of the Customer Service world.

Triplesense Reply

Case Study

Online Portal for the Energy Provider VSE Group

VSE Group, wanted to optimize the online website for different target groups and to build the range of service optimally. Triplesense Reply was responsible for the concept, the design and the technical implementation. A flat hierarchy of the site structure, so that the content for all target groups was represented in the overview and easy to located, was important during the implementation of the portal.

Online Portal for the Energy Provider VSE Group 0

ETRM

Best Practice

Energy Trading & Risk Management

The opening of the energy markets and of the industrial supply of raw materials, and the convergence of gas and electricity markets, require - in Italy and abroad - a radical change in the strategic choices of the industry operators, which leaving monopoly aside, provide energy and related services at competitive prices. Reply has conceived the Energy Trading & Risk Management (ETRM) practice, introducing an area completely dedicated to ERTMs issues, to provide complete and integrated solutions.