Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The
Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.
Reply is one of the leading full-service providers of Digital Experience Services (DXS), according to the first-ever industry survey of
“Digital Experience Services providers in Germany” by the
market research company Lünendonk.
More and more often people have to communicate with machines – and vice versa. But the change from "screen design" to "voice design" holds many pitfalls. Reply's Voice Machine Interfaces initiative offers companies one-stop expertise and consulting to implement a Voice First strategy in a meaningful way.
While there are still many important open questions about the Covid-19 pandemic, it is clear human behaviours have changed extraordinarily. In a time when some countries are trying to ease the restrictions, while being fully aware that new waves of the virus might occur, Brands are questioning how to re-establish interrupted relationships with customers in this perceived new normal.
Reply is permanently carrying out studies to anticipate trends and explore key-strategies. Emerging technologies and techniques can unlock the potential of digital commerce, turning shopping applications into emotional shopping experiences.
The challenge faced by the
FCA Group with the Dealer Digital Programme is that of transforming the relationship between the dealer and the end user, utilising digital channels as a lead generation tool.
The Reply Center for next generation Immersive Experiences. You will find a whole set of Extended Reality (XR) tools and use cases, covering Augmented Reality (AR), Virtual Reality (VR) and Mixed Reality (MR) experiences.
For the sixth year in a row, the Reply - Digital Experience companies have grown successfully and, for the first time, have achieved the top ranking in the current Internet Agency Ranking of the Bundesverband Digitale Wirtschaft e.V. (BVDW).
The goal of Reply Digital Experience is to create sustainable customer journeys. From end-to-end customer engagement to commerce solutions, the offer includes innovative technologies, data-driven insights and active creativity. Transformation consulting, CRM and service design are additional key areas.
Data-driven experimentation is the key to more
growth in digital commerce. Portaltech Reply
knows why testing in the digital age is so important.
Four tips on how you can offer your customers the perfect customer experience in a multimodal retail world - Or how I have been trying to buy a new armchair for a year now, but in the end only have an increasing amount of new shoes.
Ready to launch, Costa App is the new smartphone app that combines the magic of Costa Crociere’s cruises, with an unprecedented digital customer journey. The project is the result of a convergence of the creative, management and technological know-how of specialised Reply network companies and the strategic direction of the Costa Crociere digital team.
With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.
Triplesense Reply developed a portal for market research company
GfK with special microsites: including Nation Brands Index, TEMAX Report, Connected Consumer Index, GfK Datalab.
Protocube Reply has created for
Poltrona Frau an innovative 3D configuration platform that makes it possible to customise the icons and new collections offered by the renowned brand through a
User Experience based on the most advanced level of realism.
Bitmama’s skills in the field of social networks reach an international level with anti-wrinkle NIVEA Q10Plus’s global strategy.
Protocube Reply, a Reply Group company that develops integrated 3D solutions, is a 3D platform whose services enable customers to optimise industrial processes and to provide effective and innovative communication, design and architecture solutions. Protocube Reply explains how to optimise processes using integrated 3D solutions in an Industrie 4.0-ready company.
Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services
and Customer Interaction Center Support.
Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.
What is innovation? How does a new tech trend start? Can you predict the future by looking at the present? With a new year beginning, it’s the perfect time to discover the future together.
Reply will participate in the
17th International CAR Symposium on
1 February 2017. The 1,200 top managers and decision-makers attending the symposium have made it a top-tier meeting place in the automotive industry.
Ferrero has chosen to entrust Bitmama with the creation of content on its social media channels for the Nutella B-Ready product, as part of Nutella’s 2016-2017 strategic communication plan.
Erwin Müller (EM) Group is a global B2B mail order provider of hotel and catering supplies. To meet increased demands in terms of reliability, functionalities, scalability and mobile shopping, EM Group planned a fundamental change of the shop systems and their Enterprise Resource Planning (ERP) systems. Portaltech Reply accompanied EM Group in this process as technical implementation and consulting partner. With Pulsiva the first brand has already been launched successfully on Shopware basis.
Profondo Reply and Portaltech Reply participate in dmexco, the world’s leading exposition and conference on digital marketing, taking place in Cologne on 14 – 15 September 2016.