Customer Relationship Management

CRM Strategy

Case Study

Reply lays the foundation for Lufthansa Passage’s updated CRM strategy

Riverland Reply supports Lufthansa Passage in formulating their CRM strategy. The project involves cooperation with the business departments for sales and customer service, the IT department and Lufthansa subsidiary Lufthansa Systems.

Reply lays the foundation for Lufthansa Passage’s updated CRM strategy 0

Focus on Customer

Case Study

We focus on the customer at HSE24

HSE24 is one of the top addresses for modern and multi-medial home shopping. With its channel brands HSE24, HSE24 Extra, HSE24 Trend, this innovative mail-order company provides women over 40 with information on the latest trends via its online shop. In doing so, it links its interactive platforms TV, Online and Mobile in a consistent manner and offers lots of applications for smartphones, SmartTV and tablets. Syskoplan Reply has been supporting its longstanding customer HSE24 for nearly ten years now with the provision and further development of its IT systems.

We focus on the customer at HSE24 0

Pay-per-View System

Case Study

Reply realizes the Pay-per-View management systems for Mediaset Premium’s Digital Terrestrial

Reply worked with Mediaset’s Systems Management to develop the application processes, to create the Pay-per-View systems and the integration architectures on the Digital Terrestrial platform.

CRM for Retail

Case Study

Rotkaeppchen-Mumm Sektkellereien: fit for the future with Reply

The elegant bottles in the sparkling wine cellars of Rotkaeppchen-Mumm Sektkellereien represent a unique success story for the leader in the German sparkling wine market. To help maintain its position, the company has replaced its previous CRM solution with the leading consumer goods customer management and mobility software platform implemented by 4brands Reply.

Rotkaeppchen-Mumm Sektkellereien fit for the future with Reply 0


Case Study

GROM: cutting-edge technology for the taste of "ice cream like it used to be"

GROM company is in a pattern of domestic and international growth that requires the right IT support. The recent introduction of Microsoft Dynamics AX 2009 has been a necessary and inevitable shift for GROM. The project has been entrusted to Cluster Reply, the Reply Group company specialising in consulting services and system integration in Microsoft technologies.