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With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.
In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex
We are in a world where the
conversation is the
interface and the
personality is the
new User Experience.
One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.