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Chatbots, virtual and voice assistants, and robots are a powerful communication asset, an expression of the brand’s personality and a tool to create emotional bonds with customers and employees. The
Reply conversational-first approach would allow for a holistic, top-down perspective of a customer's entire digital landscape, embracing the next digital revolution, enhancing brand safety and dramatically boosting efficiency and customer satisfaction.
With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.
In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex
We are in a world where the
conversation is the
interface and the
personality is the
new User Experience.
One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.