Keyword

Conversational Systems
Human Centered Design The biggest obstacle to customer centricity is your organizational culture 0

Conversational Systems

Best Practice

Human Centered Design: The biggest obstacle to customer centricity is your organizational culture

With the current hype on customer centricity going strong, a lot of companies are asking Reply to help them turn their product and service development towards a more human centered one.

Conversational Systems

Best Practice

Personality by Design

In recent decades, we have witnessed the emergency of an increasingly robotic society and the growth of complex artificial intelligence.

We are in a world where the conversation is the interface and the personality is the new User Experience.

Conversational Systems

Best Practice

Conversational Systems in the Automotive industry

One of the first cases where the Robotics for Customers approach has faced Chatbots has been in the automotive industry, where online assistants have been conceived for product presentation and catalogue configuration.