Best Practice

Business/Operation Support Systems (B/OSS)

Reply is a reference partner to Service Providers who need to move to NGOSS (New Generation Operations Systems and Software) leveraging to best of breed technology with a special focus on SLA, CEM, Inventory, Service Provisioning & Activation, Service Assurance and Service Delivery.


Business Support Systems

Strategy, Architecture, Governance and Deployment of a full range of BSS solutions. Sytel Reply UK is able to provide guidance on the correct tools to fit customers’ business, with deep understanding of the latest products and developments in the field while still staying agnostic to particular vendor offerings.


Service Level Agreement Management

A service level agreement (SLA) is a negotiated agreement between two parties where one is the customer and the other is the service provider. While SLAs have traditionally been a contract between a Service Provider and an Enterprise customer, the expanding value chain for new-generation services has made SLAs important for a myriad of partnerships.


Business Support System (BSS) Service Offering

Changing market and competition requires Telcos to rethink traditional ways of doing business with impact on Business Models, Service Portfolios and technical architectures. Reply supports customers in the selection, implementation and integration of systems, processes and data to support new models and services


Business Support System (BSS) Business Cases

From Program Management to strategic consulting, through to implementation and governance of the delivery, Reply can support Telco & Media operators and supply trusted and experienced advisors to fulfill their needs and solve their problems.

Best Practice

The Telecommunication and Media Market

Positioned as one of the major players in the convergence process of Telco, Media and Consumer Electronics, Reply is addressing its focus to components of new mobile platforms, different types of digital TV (DTT, IPTV, WEB TV, DVBH), the Web and, last but not least, integration and communication processes of these environments.