New Customer Care’s Frontiers

WEBINAR (Italian Language)

April 23, 2020 | from 4.00 to 4.45 p.m. CET

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This webinar aimed to analyze digital maturity and trends in the Healthcare & Life science market in terms of individual support. The webinar included a presentation from Salesforce, an Arlanis Reply partner, on the company’s approach to the Healthcare & Life Science market.

During the webinar, Arlanis Reply provided a deep dive into a real case implementing a Digital Remote Assistance solution for a leading Italian pharmaceutical company using Salesforce Health Cloud's features. In addition, a description of the benefits of the solution and an overview of the joint Reply/Salesforce initiative will be presented.

Key takeaways

In this webinar covered:
  • Health Care & Life Sciences Digital Transformation at glance
  • Salesforce Personalized Journey for Healthcare & Lifescience
  • Health Cloud: How Arlanis Reply adopted Salesforce to implement a real Business Case
  • The benefits on the solution
  • The Reply / Salesforce Initiative


On April 23rd 2020 from 4.00 to 4.45 p.m. CET

The online session ran for 45 mins on Zoom.


Reply's Webinars series covers all industries and spans the latest innovation trends.