HOW TO BUILD SMART CUSTOMER CARE USING NLP

WEBINAR (English Language)

April 1, 2020 | from 4.00 to 4.45 p.m. CET

Ask for registration

Before filling out the registration form, please read the Privacy notice pursuant to Article 13 of EU Regulation 2016/679. Please note webinars are hosted on Zoom, for more information on how Zoom use and protect your data, please review the Privacy Policy.

Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input
Invalid Input

Privacy


I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

WEBINAR OVERVIEW

This webinar consists of a presentation of several components that Machine Learning Reply have been developed for different customers and a framework that has been designed to take into account all the needs and capabilities required in a NLP—AI based framework for customer support. During the webinar we will explain all the building blocks required in order to create smart customer support capable of answering FAQs, connecting to ticketing systems and automatically classifying issues. The presented system comes together with a monitoring platform to assist the operator in looking at recurrent topics, generating new FAQs by letting human feedback be one of the main drivers in shaping the models behind it, without requiring a prior choice on the solution to use.

ARTIFICIAL INTELLIGENCE

Artificial Intelligence, as a result of the development of Natural Language Processing algorithms, is paving the way for the rise of smart customer care solutions that can efficiently and automatically manage complaints, resolve issues, and provide meaningful insights into your customers’ behaviour.

Any client interested in optimizing its customer care system should join the webinar in order to learn how new technologies and ML models can be used and to have a general overview of what is best when it comes to introducing AI into the loop.

WHEN AND WHERE

On April 1st 2020 from 4.00 to 4.45 p.m. CET

The session is 45 mins long online on Zoom.

REPLY WEBINARS

Reply's Webinars series covers all industries and spans the latest innovation trends.