After Sales Customer Management processes for digital products

WEBINAR (Italian Language)

June 10, 2020 | from 4.00 to 4.45 p.m. CEST

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I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

WEBINAR OVERVIEW

The purchase of connected products and multi-channel online services have imposed significant changes in the approach to Customer Care. It is no longer enough to present the product optimally in the pre-sale phases or to perform during the online purchase. An essential feature for companies is to put the customer at the center even in the post-sales and assistance phases where certainty and timeliness of responses becomes fundamental for their NPS. During this webinar, Atlas Reply and Machine Learning Reply will present how to empower your Customer Care leveraging Artificial Intelligence. You will learn how you can get the most out of your Customer Care service combining Intelligent Process Automation (IPA) techniques with ServiceNow.

WHY ATTEND

In this webinar, attendees will get the chance to:
  • Learn how artificial intelligence (AI) and robotic process automation (RPA) can help customer service processes
  • Discover how the ServiceNow platform boosts customer services
  • Understand how the proposed solution transforms customer service from reactive to proactive

WHEN AND WHERE

On June 10th 2020 from 4.00 to 4.45 p.m. CEST

The online session will run for 45 minutes and will be held in Italian.

REPLY WEBINARS

Reply's Webinars series covers all industries and spans the latest innovation trends.