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Munich, 1 March 2012
With the support of Riverland Reply METRO SYSTEMS is introducing in a wholesale tailored project Oracle Siebel Order Management. The solution was rolled out in 27 countries within three years. Since its introduction, over 1.3 million orders have been received, processed and delivered using the system.
Metro Cash & Carry, the wholesale division of METRO Group, needed an IT solution for its order processing and delivery service areas. The long-term goal was to extend this solution into a complete CRM solution across the enterprise which flexibly supports the entire customer life cycle and can be used internationally.
After a feasibility study was completed, the company decided to introduce Oracle Siebel Order Management. It supports all key processes such as multi-channel processing, pricing, in-store picking or outbound shipment. Data from other systems such as customer data, article data or prices are integrated within the CRM system.
Riverland Reply supported METRO SYSTEMS in the project. The project started in Germany in June 2008 and in April 2009 Oracle Siebel Order Management was piloted in Germany. By October 2011, the solution was implemented in the 27th country. By September 2011, over 1.3 million orders had already been processed with the new solution.
“Riverland Reply convinced us with its in-depth Oracle expertise, to implement this professional CRM solution,” said Sven Prüssing, Senior Department Manager Customer Relationship Management at METRO SYSTEMS GmbH.
For more information please contact:
Reply Deutschland AG
Phone: +49 (0) 5241 5009 1137
Fax: +49 (0) 5241 5009 1510
About Riverland Reply
Riverland Reply specializes in technical consulting, implementation and system integration in the processes, business solutions and technologies areas. The core competencies of the company include, among others, customer relationship management and business intelligence. Riverland Reply develops and implements tailor-made versions of Oracle solutions in these areas. The inclusion in the network of the European IT service provider Reply opens up access to the knowledge of over 3,000 IT experts. In 2010, the Reply network of companies had a turnover of approx. 384 million euros in the main offices in Italy, Germany and the United Kingdom. For more information visit www.reply.de.
About METRO SYSTEMS
As an IT service company METRO SYSTEMS GmbH provides, with its international subsidiaries, information technology services to METRO GROUP companies in the field of information management and information technology. The scope of duties consists of business process consulting, engineering and implementation of business solutions and their support as well as the operation of required infrastructure as data centres and network services, IT buying and the Group-wide IT strategy and IT governance principles.