15.05.2017 - 17.05.2017 / Ayrshire, Scotland

Event

NG Retail Summit

Retail Reply will be attending the NG Retail Summit in Scotland. The event will bring together, senior retail decision-makers and business leaders from across the continent to share experiences, discuss current challenges – and find pragmatic solutions to help deliver meaningful results.

3D Printing

Best Practice

Streamlining processes with integrated 3D solutions in an Industrie 4.0 environment

Protocube Reply, a Reply Group company that develops integrated 3D solutions, is a 3D platform whose services enable customers to optimise industrial processes and to provide effective and innovative communication, design and architecture solutions. Protocube Reply explains how to optimise processes using integrated 3D solutions in an Industrie 4.0-ready company.

04.05.2017 / London

Event

The GDPR and Retailing: Consent, profiling and disruptive technologies

Data Reply and Twice Reply take part in The GDPR and Retailing: Consent, profiling and disruptive technologies event in London on 4th May 2017.

Retail

Research

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE

What role does trust play in the relationship between consumers and retailers, and how is this being affected by digital transformation​?

BRAND LOYALTY FOR RETAILERS IN THE DIGITAL AGE 0

23.02.2017 / London

Event

First 2017 Forum on Trust

Retail Reply hosts the First 2017 Forum on Trust. The event is an opportunity to discuss trust in retail, key challenges arising from digital innovation, and implications for business in 2017.

28.07.2016 / MyCustomer

Press Article

Omnichannel and the evolving role of bricks-and-mortar

What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still par​t of an omnichannel shopping experience​.​

20.09.2016 - 22.09.2016 / Nuremberg

Event

DSAG Annual Congress 2016

Once again Reply is represented at the DSAG Annual Congress 2016, taking place on 20-22 September in Nuremberg, Convention Center. Following the motto "Business Transformation out of the plug socket", the biggest meeting of German SAP users will focus on the challenges of transformation of business processes and even entire market models.

18.07.2016 / Trust and Retail

News & Communication

Reply's research shows that trust can be built by end-to-end Customer Experience excellence

What role does trust play in the relationship between consumers and retailers? And how has this been affected by digital transformation? Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a ​research to understand the impact of trust on brand loyalty in this digital age.​

21.09.2016 - 22.09.2016 / Berlin

Event

ECR Day 2016

4brands Reply takes part in the ECR Day 2016, the leading congress of the German consumer goods industry, held in Berlin on 21-22 September2016.

29.06.2016 - 30.06.2016 / Düsseldorf

Event

ECR live!

4brands Reply takes part in ECR live! taking place in Düsseldorf, 29.-30. June 2016 and focussing on Category Management and Shopper Marketing.

Omni-channel Commerce

Case Study

The Best of Both In-store and ecommerce Technologies

Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.

DOWNLOAD PDF

The Best of Both In-store and ecommerce Technologies 0

07.06.2016 - 08.06.2016 / Bielefeld

Event

SAP Forum for the Consumer Goods Industry

4brands Reply takes part in the SAP Forum for the Consumer Goods Industry in Bielefeld from 7 – 8 June 2016.

Ecosystems Architecture

Best Practice

Open Ecosystems, unlock the ultimate customer experience

Open your company for ecosystems thinking. Be flexible with delivering value to the customer. Think about partnerships as new ways of generating revenue and optimizing customer experience. Innovate collaboratively with your customers and partners to ultimately improve the customer experience​.

27.04.2016 / A1 Retail

Press Article

The future of Retail

How will retail evolve over 2016? Jason Stanard, Partner at Retail Reply​, speaks about the future of Retail. To engage customers, it’s critical for retailers to think first about the conversation​, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.

Innovation Gene

Best Practice

INNOVATION GENE: THE DRIVER OF INNOVATION

Innovation is a hot topic right now. Many organisations claim that they are already innovative, or that they’d like to be. Retail Reply​ has found that the reality is that innovation is either built into a company, or it’s something they struggle with.

04.04.2016 / Information Age

Press Article

A Retailer's guide to Cyber security

Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.​

29.03.2016 / Digital Marketing Magazine

Press Article

Give your customers "MeCommerce" not eCommerce

Retailers should use​ business data to provide customers with relevant, contextualised digital experiences which truly deliver the potential and ethos of the brand. In this context, MeCommerce has a clear aspiration: to ensure that customers are pampered individually through bespoke and personal one-to-one relationships and experiences, making them both engage in a brand’s values, while feeling a unique part of the brand’s world.​

Customer Engagement

Best Practice

Proximity Commerce: It's all about the Conversation

The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.

Proximity Commerce It's all about the Conversation 0

07.04.2016 - 08.04.2016 / Rome

Event

Dimensione Cliente 2016

Reply takes part in Dimensione Cliente, the ABI institutional event on Retail dedicated to the relationship between the Bank and the Retail Customer, now in its tenth edition. Reply holds the speech "Millenials and Banks: “disintermediation” risk or incentive to innovate the sector?".

07.03.2016 / Customer Experience Magazine

Press Article

Five Customer Experience Trends to Turn Into Reality

Customer experience seems to be the hot topic for business wishing to compete on more than just brand, product and price. Dominic Stinton, Partner at Open Reply​, describes his top five trend predictions for how customer experience delivery will evolve in the near future.

19.01.2016 / Digital Marketing Magazine

Press Article

How Total Data Can Overcome Retail Challenges

With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply​, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.

Retail Transformation

Best Practice

CUSTOMER EXPERIENCE AND THE RETAIL STORE OF THE FUTURE

We’ve never lived in a more exciting era for shopping than we do right now. The combination of better experiences, personalised needs being met, and retailers disrupting the traditional retailer-consumer contract, means that retailers that embrace new ideas and business models with relish, rather than fear and intractability, will be best placed to succeed in the future​.

16.02.2016 / ecommerce

News & Communication

SAP Hybris awards Portaltech Reply “Global Service Delivery Partner of the Year” for its end-to-end service management

Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as Global Service Delivery Partner of the Year, by SAP Hybris, a leading provider of omni-channel commerce software, during the SAP Hybris Summit 2016, held in Munich from 15th to 18th February 2016.

03.02.2016 / ecommerce

News & Communication

Portaltech Reply and SPAR ICS for Hervis: new Customer Engagement and Commerce platform

Portaltech Reply, the Reply Group company specialising in consulting services for multi-channel eCommerce strategies and solutions, has partnered with SPAR ICS, the group-wide assessed IT service centre of SPAR Austria Group, to provide to Hervis, a SPAR brand leader in sports apparel and equipment, a new ecommerce omni-channel platform.

Multi-Country ecommerce

Case Study

Costco strengthens the ecommerce platform worldwide

Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.

Costco strengthens the ecommerce platform worldwide 0

Retail

Best Practice

hybris Commerce Accelerator

Portaltech Reply implements hybris B2C Commerce Accelerator enabling retailers to reach customers with the industry’s most modern multi-channel commerce solution.

Capability Transformation

Best Practice

Get the most Value from your Digital Transformation

Retail Reply's Capability Transformation​ practice helps retailers realise ​value from their transformation efforts sooner with a focus on business-led and customer-centric planning & delivery.

Digital Transformation

Best Practice

HOW WILL RETAILERS SUCCEED IN A DIGITAL WORLD?

The retail industry has been constantly reshaped over recent years. Driven by a changing social and economic landscape, retailers have been forced to adapt and innovate to survive. Retail Reply helps you to succeed as a digital retailer by providing customer-centric solutions which create real value.

02.02.2016 - 03.02.2016 / Munich

Event

LOCA Conference 2016

Open Reply and Profondo Reply take part in the LOCA Conference on Location Technology and Service in Retail, Logistics, Aviation & Travel, taking place in Munich from 2nd to 3rd February 2016.

10.11.2015 - 12.11.2015 / Barcelona

Event

SAP TechEd 2015 Barcelona

Reply is present at the SAP TechEd in Barcelona from 10th to 12th November 2015. In a video interview, Filippo Rizzante, Reply CTO, explains, why Reply developed the Smart POS Category Management that offers leading-edge innovation to digitize retail, leveraging Google Glass at Work as a wearable augmented reality device to help sales people check the display of their products in the shelf when they visit a retail store.

17.11.2015 / Webcast

Event

Shelf Compliance & Smart Glasses for POS in Retail

4brands Reply holds, together ​with SAP, the webcast Shelf Compliance: Smart Glasses accelerate the Data Collection Process for POS Data in Retail on November 17th, 2015​. Reply is the winner of the SAP and Google Glass Challenge for its successful development of an enterprise wearable app using SAP HANA® Cloud Platform and Google Glass.

Oracle eCommerce Solution

Case Study

Euronics presents its new ecommerce portal by Reply

Euronics needs an efficient ecommerce platform integrated with the corporate and information functions. Through our experience and the contribution from our partner Oracle, Reply has developed an innovative solution providing quick, direct access to the ecommerce functionality while integrating seamlessly with third-party systems and external platforms.

Euronics

06.10.2015 / Milan

Event

9th Consumer & Retail Summit

Square Reply attends the 9th Consumer & Retail Summit, a key annual event for the brand, distribution and consumer goods industries. The event takes place in Milan on 6th October 2015.

17.09.2015

News & Communication

Reply Named Winner of SAP and Google Glass Challenge for Enterprise

Reply today announced that it has been chosen as a winner of the SAP and Google Glass Challenge for its successful development of an enterprise wearable app using SAP HANA® Cloud Platform and Google Glass Explorer Edition technologies. Reply was selected from among more than 70 entries.

09.09.2015 - 10.09.2015 / London

Event

Future Retail Strategies Congress 2015

Glue Reply will take part in Future Retail Strategies Congress 2015, an event ​taking place in London at Hilton London Canary Wharf Hotel. The event will be dedicated to explore the strategies crucial in building an exceptional retail brand.

29.09.2015 - 01.10.2015 / Bremen

Event

DSAG Annual Congress 2015

Reply participates in the DSAG Annual Congress, taking place from 29th September to 1st October at the Congress Centrum in Bremen. Following its motto “ERP/4 Customer: More than fast and easy?”, the Congress will focus on SAP’s new product family S/4 HANA, which comprises SAP’s 4th generation ERP innovations.

23.09.2015 - 24.09.2015 / Bonn

Event

ECR-Day 2015

4brands Reply will participate at the ECR Day from 23 to 24 September 2015 in Bonn. The company will deliver a plenary lecture about Digital Transformation in Marketing outlining the development from Mass Communication to a direct, active and sustaining Consumer Dialogue.

Customer Experience

Best Practice

Integration in Retail

Glue Reply is currently helping a number of retail clients to introduce greater integration into their business operations and systems.

But why is integration such a hot topic, and where do we need to start?

Digital Transformation

Case Study

Möbel Inhofer accelerates Digital Transformation with Reply

Möbel Inhofer is the biggest store-based furniture retailer in Germany and runs a successful and award-winning online shop. With the relaunch of the webshop by Portaltech Reply, the company makes itself future-proof for the growing challenges of Digital Transformation that furniture retail currently faces.

Möbel Inhofer accelerates Digital Transformation with Reply 0

Customer segmentation

Best Practice

Customer Insight

Glue Reply has conducted a study to understand customers by grouping them into distinct categories or segments. Retailers would target different products and offers at each customer segment, in the belief that segmentation was the best way to predict customer preferences and purchasing behaviour. Although many retailers still use various forms of segmentation, this can now be combined with a wealth of other information, which allows retailers to engage with customers in a much more flexible and personalized fashion. Welcome to the world of Customer Insight.

Largest Data Cube in Europe

Case Study

Reply implements Web Analytics for Otto with Microsoft

OTTO is redefining the idea of web analytics with the introduction of a high-performance, Microsoft-based BI solution. Cluster Reply is supporting the project by the OTTO divisions in the form of Europe’s greatest cube for the analysis of online purchasing behaviour and the optimisation of the range and campaigns. For the very first time, up-to-the-minute information can react to the high-volume online business.

hybris for Retail Industry

Best Practice

Product Information Management done right

To counter the competition from online vendors and simultaneously expand the traditional strengths of its own business model, over-the-counter retail has to break new ground. Portaltech Reply has therefore developed a Product Information Management (PIM) platform based on hybris to optimise product management and sales processes, while allowing for the integration of different locations and partners as well as comprehensive marketing activities. The solution has successfully been deployed to assist an association of furniture retailers faced with local competition and the pressures associated with Digital Transformation.