Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.
The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.
Who and what can we trust? How has trust been impacted by the unprecedented levels of data being shared, new technologies such as apps and location-based services, and the rise of online reviews?
"AI Store check", an application developed by 4brands Reply and Go Reply, allows sales representatives to automatically perform shelf surveys – all they need to do is create photos of the shelves with the app and upload them to the cloud. An AI is then used to perform an analysis.
Protocube Reply, a Reply Group company that develops integrated 3D solutions, is a 3D platform whose services enable customers to optimise industrial processes and to provide effective and innovative communication, design and architecture solutions. Protocube Reply explains how to optimise processes using integrated 3D solutions in an Industrie 4.0-ready company.
Data Reply and Twice Reply take part in The GDPR and Retailing: Consent, profiling and disruptive technologies event in London on 4th May 2017.
Retail Reply hosts the
First 2017 Forum on Trust. The event is an opportunity to discuss trust in retail, key challenges arising from digital innovation, and implications for business in 2017.
What role does trust play in the relationship between consumers and retailers, and how is this being affected by digital transformation?
What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at
Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still part of an
omnichannel shopping experience.
Reply is represented at the
DSAG Annual Congress 2016, taking place on
20-22 September in
Nuremberg, Convention Center. Following the motto "Business Transformation out of the plug socket", the biggest meeting of German SAP users will focus on the challenges of transformation of business processes and even entire market models.
What role does
trust play in the relationship between consumers and retailers? And how has this been affected by
Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on
brand loyalty in this digital age.
4brands Reply takes part in the ECR Day 2016, the leading congress of the German consumer goods industry, held in
4brands Reply takes part in ECR live! taking place in Düsseldorf, 29.-30. June 2016 and focussing on Category Management and Shopper Marketing.
4brands Reply takes part in the SAP Forum for the Consumer Goods Industry in Bielefeld from 7 – 8 June 2016.
Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on
SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.
Open your company for ecosystems thinking. Be flexible with delivering value to the customer. Think about partnerships as new ways of generating revenue and optimizing customer experience. Innovate collaboratively with your customers and partners to ultimately improve the customer experience.
How will retail evolve over 2016? Jason Stanard, Partner at
Retail Reply, speaks about the
future of Retail. To engage customers, it’s critical for retailers to think first about the
conversation, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.
Innovation is a hot topic right now. Many organisations claim that they are already innovative, or that they’d like to be. Retail Reply has found that the reality is that innovation is either built into a company, or it’s something they struggle with.
Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.
Retailers should use business data to provide customers with relevant, contextualised digital experiences which truly deliver the potential and ethos of the brand. In this context,
MeCommerce has a clear aspiration: to ensure that customers are pampered individually through bespoke and personal one-to-one relationships and experiences, making them both engage in a brand’s values, while feeling a unique part of the brand’s world.
Reply takes part in Dimensione Cliente, the ABI institutional event on Retail dedicated to the relationship between the Bank and the Retail Customer, now in its tenth edition. Reply holds the speech "Millenials and Banks: “disintermediation” risk or incentive to innovate the sector?".
The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.
Customer experience seems to be the hot topic for business wishing to compete on more than just brand, product and price. Dominic Stinton, Partner at Open Reply, describes his top five trend predictions for how customer experience delivery will evolve in the near future.
With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.
We’ve never lived in a more exciting era for shopping than we do right now. The combination of better experiences, personalised needs being met, and retailers disrupting the traditional retailer-consumer contract, means that retailers that embrace new ideas and business models with relish, rather than fear and intractability, will be best placed to succeed in the future.
Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as Global Service Delivery Partner of the Year, by
SAP Hybris, a leading provider of omni-channel commerce software, during the SAP Hybris Summit 2016, held in Munich from 15th to 18th February 2016.
Portaltech Reply, the Reply Group company specialising in consulting services for multi-channel eCommerce strategies and solutions, has partnered with
SPAR ICS, the group-wide assessed IT service centre of SPAR Austria Group, to provide to
Hervis, a SPAR brand leader in sports apparel and equipment, a new ecommerce omni-channel platform.
Portaltech Reply implements hybris B2C Commerce Accelerator enabling retailers to reach customers with the industry’s most modern multi-channel commerce solution.
Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.
Retail Reply's Capability Transformation practice helps retailers realise value from their transformation efforts sooner with a focus on business-led and customer-centric planning & delivery.
The retail industry has been constantly reshaped over recent years. Driven by a changing social and economic landscape, retailers have been forced to adapt and innovate to survive. Retail Reply helps you to succeed as a digital retailer by providing customer-centric solutions which create real value.
Open Reply and Profondo Reply take part in the LOCA Conference on Location Technology and Service in Retail, Logistics, Aviation & Travel, taking place in Munich from 2nd to 3rd February 2016.
Reply is present at the SAP TechEd in Barcelona from 10th to 12th November 2015. In a video interview, Filippo Rizzante, Reply CTO, explains, why Reply developed the Smart POS Category Management that offers leading-edge innovation to digitize retail, leveraging Google Glass at Work as a wearable augmented reality device to help sales people check the display of their products in the shelf when they visit a retail store.
4brands Reply holds, together with
SAP, the webcast
Shelf Compliance: Smart Glasses accelerate the Data Collection Process for POS Data in Retail on
November 17th, 2015. Reply is the winner of the
SAP and Google Glass Challenge for its successful development of an enterprise wearable app using SAP HANA® Cloud Platform and Google Glass.
Square Reply attends the 9th Consumer & Retail Summit, a key annual event for the brand, distribution and consumer goods industries. The event takes place in Milan on 6th October 2015.
Euronics needs an efficient ecommerce platform integrated with the corporate and information functions. Through our experience and the contribution from our partner Oracle, Reply has developed an innovative solution providing quick, direct access to the ecommerce functionality while integrating seamlessly with third-party systems and external platforms.
Reply today announced that it has been chosen as a winner of the SAP and Google Glass Challenge for its successful development of an enterprise wearable app using SAP HANA® Cloud Platform and Google Glass Explorer Edition technologies. Reply was selected from among more than 70 entries.
Glue Reply will take part in
Future Retail Strategies Congress 2015, an event taking place in
Hilton London Canary Wharf Hotel. The event will be dedicated to explore the strategies crucial in building an exceptional retail brand.
Reply participates in the
DSAG Annual Congress, taking place from
29th September to 1st October at the Congress Centrum in
Bremen. Following its motto
“ERP/4 Customer: More than fast and easy?”, the Congress will focus on SAP’s new product family
S/4 HANA, which comprises SAP’s 4th generation ERP innovations.
4brands Reply will participate at the
ECR Day from
23 to 24 September 2015 in
Bonn. The company will deliver a plenary lecture about
Digital Transformation in Marketing outlining the development from Mass Communication to a direct, active and sustaining Consumer Dialogue.
Glue Reply is currently helping a number of retail clients to introduce greater integration into their business operations and systems.But why is integration such a hot topic, and where do we need to start?
Glue Reply has conducted a study to understand customers by grouping them into distinct categories or segments. Retailers would target different products and offers at each customer segment, in the belief that segmentation was the best way to predict customer preferences and purchasing behaviour. Although many retailers still use various forms of segmentation, this can now be combined with a wealth of other information, which allows retailers to engage with customers in a much more flexible and personalized fashion.
Welcome to the world of Customer Insight.
Möbel Inhofer is the biggest store-based furniture retailer in Germany and runs a successful and award-winning online shop. With the relaunch of the webshop by Portaltech Reply, the company makes itself future-proof for the growing challenges of Digital Transformation that furniture retail currently faces.
OTTO is redefining the idea of web analytics with the introduction of a high-performance, Microsoft-based BI solution. Cluster Reply is supporting the project by the OTTO divisions in the form of Europe’s greatest cube for the analysis of online purchasing behaviour and the optimisation of the range and campaigns. For the very first time, up-to-the-minute information can react to the high-volume online business.
To counter the competition from online vendors and simultaneously expand the traditional strengths of its own business model, over-the-counter retail has to break new ground. Portaltech Reply has therefore developed a Product Information Management (PIM) platform based on hybris to optimise product management and sales processes, while allowing for the integration of different locations and partners as well as comprehensive marketing activities. The solution has successfully been deployed to assist an association of furniture retailers faced with local competition and the pressures associated with Digital Transformation.
Wearable technology could be the key to customer engagement and knocking down the online/offline divide. Daren Ward, Partner at Glue Reply, argues that wearable in retail should be carefully considered as part of an omnichannel strategy and explains how to secure the customer engagement, providing recommendations for a proper use of data.