Reply is the place to meet an incredible variety of enthusiastic, passionate, ideas-driven people, who want to make a difference and an impact.Would you like to know more?
An intelligent coffee machine, capable of communicating and interacting with the user, learning their tastes and schedules and facilitating the direct interaction between user and machine to offer the first hands-free experience on the market. On this basis, Lavazza made the strategic decision to invest in connected products, with the recent market launch of “A Modo Mio Voicy”, the new coffee machine which uses the IoT platform created in collaboration with Cluster Reply.
The pandemic has rearranged consumers’ needs in general. This report focuses on how COVID-19 impacts the 2021 Food & Beverage industry in Europe.
Conversion Rate Optimization (CRO) is becoming one of the most relevant practices in the whole digital marketing ecosystem. Over time, it has been an often neglected activity, whose knowledge and application was limited to a very small audience of industry experts. Like Reply has developed and implemented an advanced analytics solution to track customers' digital behaviour with the aim of optimising the conversion rate of web views into final purchases.
In-keeping with the well-known slogan “Quality in a Square", the family-owned company, together with 4brands Reply, is setting its sights on digital and future-oriented sales with the SAP Sales Cloud.
Driven by digital innovation, consumers began asking for the physical store to take on a new meaning, a phenomenon that has necessitated a profound transformation on the part of retailers. Retail Reply proposed the best solution for Legami’s needs based on the Oracle Retail Xstore Point of Sale suite.
Reply, among the first Boston Dynamics Integration Partners worldwide, is testing the "SPOT" robot with ECE to support businesses in benefitting from advanced mobile robotics. As part of the so-called "Early Adopter Program" Reply and ECE have identified multiple possible use cases.
Is it time for Retailers and Customers to overcome their reticence to adopt Checkout-free Shopping. Here we consider the implications of ‘scan & go’, ‘pay in aisle’ and other checkout free solutions from the perspectives of the Retailer in a post-COVID survey conducted by
Nowadays, digital presence guarantees flexibility and agility of business communications towards customers, allowing the business to keep in touch and enable new relationship solutions at a distance. Like Reply's perfect combination of strategy and technology supports local business networks both in the development of the recovery steps and in the operational deployment of digital marketing initiatives at a scalable level for the entire network.
One of the important building blocks in sales is identifying and finding new customers.
4brands Reply and
Macros Reply have facilitated the acquisition of new restaurant customers for a client. With the help of RPA and web scraping, previously tedious manual work was automated.
Retail Reply supported a global furniture retailer's rapid transformation programme over a two year period helping them on their journey to become more agile, relevant and profitable.
The Capri Group, owner of the well-known fast fashion brands characterised by high growth potential - Alcott and Gutteridge - is taking on, with Retail Reply’s support, an innovative digital transformation process. This process puts Artificial Intelligence at the service of the Retail world and integrates the gradual nature of a scalable approach to the vision of a multi-channel oriented future.
Download the IMRG-Reply "Retail in the 2020s" Report to find out how retail will be disrupted over the next decade. In this report we look at the changing dynamics of the consumer revolution and seek to highlight why this will affect how merchants manage demand, source products and which technology systems will play a key role in this brave new world.
A major UK high street retailer has a multiple number of
Distribution Centres (DC’s) that are managed internally and with 3rd Party Logistics companies. In order to drive efficiencies in their
Retail Reply helped the client streamline these capabilities to save operational costs.
Storm Reply, an AWS Premier Consulting Partner, supported the
Selex Commercial Group, starting from the early stages of migration to the company's day-by-day operations, through an active DevOps service based on the customer’s specific requirements.
Using AI and Machine Learning, Portaltech Reply has created a mobile app that brings the physical and digital worlds closer together, simplifying the purchase and increasing customer engagement.
To pursue Primadonna‘s goal of transforming from footwear and accessories specialist to fast fashion retailer, Retail Reply has implemented an integrated solution with online channels that can manage all store operations, from providing information on product details and availability to creating orders on behalf of customers and managing loyalty programs.
"AI Store check" is an application which allows sales representatives to automatically perform shelf surveys – all they need to do is create photos of the shelves with the app and upload them to the cloud. An
AI is then used to perform an analysis.
Retail is facing the challenge to change their existing business models, in order to stay competitive by offering convincing customer experiences and advanced services. Solidsoft Reply supported a major UK food retailer to achieve a comprehensive, connected and real-time view of stock, delivery and of their customers enabling the retailer to evolve their business in accordance with the customer needs.
In August 2017, the British government released a position paper on future customs arrangements with the EU following Brexit. Among other things, the paper suggested that new technology would address some of the challenges of maintaining trade “as frictionless as possible”. In this paper, we are looking at what
blockchain can and can’t do to address this challenge.
Competitive advantage and survivability in retail will depend on exceeding customer expectations, through gathering the right insights, intelligently applying automation and maximising the potential of your employees. Avvio Reply and Retail Reply support retail companies to leverage the opportunities offered by advanced technology to create compelling customer journeys while ensuring that the companies’ employees are integrated in the change process.
Portaltech Reply closely supported SPAR ICS in the implementation and customisation of the functionality of the new ecommerce platform, based on
SAP Hybris technology. Today, a truly flexible layout allows Hervis customers to enjoy a unique shopping experience.
4brands Reply, the consumer goods specialists within the der Reply group, is joining as a partner the
LZ open, taking place on
22-23 January in
Berlin. The new industry event hosted by Lebensmittel-Zeitung connects the most important decision makers of retail and FMCG sectors. More than 300 top decision makers are arguing about
„Mission Trade – How Trade and Industry Manage the Digital Transformation“ and share their experiences.
Retail Reply hosts the Second 2017 Roundtable on the topic of Automated commerce, all the tools and technologies that are revolutionising the retail sector.
Reply is represented at
13-14 September 2017, in the Expo Special
WORLD OF EXPERIENCE. This innovation hub for marketing-communication and technology highlights connected products, new consumer experiences and innovative business strategies.
4brands Reply is represented with a speech about the
Smart Shelf at the
ECR Day, taking place on
20-21 September 2017 in
Munich. The congress highlights the challenges of the consumer goods industry in the age of digitization. More than 800 decision makers of the consumer goods industry will meet to network and exchange their experiences.
4brands Reply is exhibitor at the
SAP Forum for the Consumer Goods Industry 2017, taking place on
21 June in
Wiesbaden and on 22 June in Mainz. The event is a valuable forum with best practice reports, expert discussions and time for networking.
Retail Reply will be attending the NG Retail Summit in Scotland. The event will bring together, senior retail decision-makers and business leaders from across the continent to share experiences, discuss current challenges – and find pragmatic solutions to help deliver meaningful results.
The evolution of multiple channels for traditional retailers has resulted in fragmented operations leading to a poor user experience. Reply has coined a new term "Proximity Commerce" which better describes how retailers should approach Omnichannel. The new term "Proximity Commerce" seeks to encapsulate where retail is heading and fit with how customers and technology are driving the agenda for retailers.
Protocube Reply, a Reply Group company that develops integrated 3D solutions, is a 3D platform whose services enable customers to optimise industrial processes and to provide effective and innovative communication, design and architecture solutions. Protocube Reply explains how to optimise processes using integrated 3D solutions in an Industrie 4.0-ready company.
Data Reply and Twice Reply take part in The GDPR and Retailing: Consent, profiling and disruptive technologies event in London on 4th May 2017.
Retail Reply hosts the
First 2017 Forum on Trust. The event is an opportunity to discuss trust in retail, key challenges arising from digital innovation, and implications for business in 2017.
What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at
Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still part of an
omnichannel shopping experience.
Reply is represented at the
DSAG Annual Congress 2016, taking place on
20-22 September in
Nuremberg, Convention Center. Following the motto "Business Transformation out of the plug socket", the biggest meeting of German SAP users will focus on the challenges of transformation of business processes and even entire market models.
What role does
trust play in the relationship between consumers and retailers? And how has this been affected by
Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on
brand loyalty in this digital age.
Reply turned Costco’s international eCommerce expansion plans into reality. Reply handled the entire ecommerce offering for Costco, with Mexico becoming the first market to use and test the blueprint ecommerce platform developed in the UK.
4brands Reply takes part in the ECR Day 2016, the leading congress of the German consumer goods industry, held in
4brands Reply takes part in ECR live! taking place in Düsseldorf, 29.-30. June 2016 and focussing on Category Management and Shopper Marketing.
4brands Reply takes part in the SAP Forum for the Consumer Goods Industry in Bielefeld from 7 – 8 June 2016.
Open your company for ecosystems thinking. Be flexible with delivering value to the customer. Think about partnerships as new ways of generating revenue and optimizing customer experience. Innovate collaboratively with your customers and partners to ultimately improve the customer experience.
How will retail evolve over 2016? Jason Stanard, Partner at
Retail Reply, speaks about the
future of Retail. To engage customers, it’s critical for retailers to think first about the
conversation, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.
Innovation is a hot topic right now. Many organisations claim that they are already innovative, or that they’d like to be. Retail Reply has found that the reality is that innovation is either built into a company, or it’s something they struggle with.
Euronics needs an efficient ecommerce platform integrated with the corporate and information functions. Through our experience and the contribution from our partner Oracle, Reply has developed an innovative solution providing quick, direct access to the ecommerce functionality while integrating seamlessly with third-party systems and external platforms.
Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.
Retailers should use business data to provide customers with relevant, contextualised digital experiences which truly deliver the potential and ethos of the brand. In this context,
MeCommerce has a clear aspiration: to ensure that customers are pampered individually through bespoke and personal one-to-one relationships and experiences, making them both engage in a brand’s values, while feeling a unique part of the brand’s world.
Reply takes part in Dimensione Cliente, the ABI institutional event on Retail dedicated to the relationship between the Bank and the Retail Customer, now in its tenth edition. Reply holds the speech "Millenials and Banks: “disintermediation” risk or incentive to innovate the sector?".
Customer experience seems to be the hot topic for business wishing to compete on more than just brand, product and price. Dominic Stinton, Partner at Open Reply, describes his top five trend predictions for how customer experience delivery will evolve in the near future.
With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.
We’ve never lived in a more exciting era for shopping than we do right now. The combination of better experiences, personalised needs being met, and retailers disrupting the traditional retailer-consumer contract, means that retailers that embrace new ideas and business models with relish, rather than fear and intractability, will be best placed to succeed in the future.
Möbel Inhofer is the biggest store-based furniture retailer in Germany and runs a successful and award-winning online shop. With the relaunch of the webshop by Portaltech Reply, the company makes itself future-proof for the growing challenges of Digital Transformation that furniture retail currently faces.
Portaltech Reply, the Reply Group company specialising in providing eCommerce implementation and Multichannel consulting services, was recognised as Global Service Delivery Partner of the Year, by
SAP Hybris, a leading provider of omni-channel commerce software, during the SAP Hybris Summit 2016, held in Munich from 15th to 18th February 2016.
Portaltech Reply, the Reply Group company specialising in consulting services for multi-channel eCommerce strategies and solutions, has partnered with
SPAR ICS, the group-wide assessed IT service centre of SPAR Austria Group, to provide to
Hervis, a SPAR brand leader in sports apparel and equipment, a new ecommerce omni-channel platform.
Portaltech Reply implements hybris B2C Commerce Accelerator enabling retailers to reach customers with the industry’s most modern multi-channel commerce solution.
Retail Reply's Capability Transformation practice helps retailers realise value from their transformation efforts sooner with a focus on business-led and customer-centric planning & delivery.
The retail industry has been constantly reshaped over recent years. Driven by a changing social and economic landscape, retailers have been forced to adapt and innovate to survive. Retail Reply helps you to succeed as a digital retailer by providing customer-centric solutions which create real value.
Open Reply and Profondo Reply take part in the LOCA Conference on Location Technology and Service in Retail, Logistics, Aviation & Travel, taking place in Munich from 2nd to 3rd February 2016.
Retail Reply helps John Lewis Infrastructure Services understand the IT landscape and produce strategy and plans to improve the service performance of the organisation, ultimately supporting John Lewis and Waitrose’s innovation and business transformation projects.
Reply is present at the SAP TechEd in Barcelona from 10th to 12th November 2015. In a video interview, Filippo Rizzante, Reply CTO, explains, why Reply developed the Smart POS Category Management that offers leading-edge innovation to digitize retail, leveraging Google Glass at Work as a wearable augmented reality device to help sales people check the display of their products in the shelf when they visit a retail store.
4brands Reply holds, together with
SAP, the webcast
Shelf Compliance: Smart Glasses accelerate the Data Collection Process for POS Data in Retail on
November 17th, 2015. Reply is the winner of the
SAP and Google Glass Challenge for its successful development of an enterprise wearable app using SAP HANA® Cloud Platform and Google Glass.
Square Reply attends the 9th Consumer & Retail Summit, a key annual event for the brand, distribution and consumer goods industries. The event takes place in Milan on 6th October 2015.