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Measuring campaigns performance across all Google channels for the FCA Group dealer network.
Thanks to a strong collaboration and partnership between FCA, Reply and Google, we built a process with a centralized, scalable structure for over 1.500 dealers in EMEA.
The challenge faced by the
FCA Group with the Dealer Digital Programme is that of transforming the relationship between the dealer and the end user, utilising digital channels as a lead generation tool.
FIAT selects Click Reply™ for inbound logistics management of production.
Meet Reply on 17 and 18 July 2019 at the 13th Daimler EDM CAE Forum in Stuttgart. Learn more about "From digital experience design to connected car" and "Driving change effectively - Smart linking of products and services" at booth G4.1 and G4.2.
By migrating the website of a client from the automotive sector to Heroku, a scalable cloud application platform, Arlanis Reply enabled the users of the sales platform a smooth start into their customer journey.
A company within the automotive industry was looking for a single platform for marketing activities across different brands and markets that would also be compatible with the existing Salesforce Sales Cloud software - this is where Salesforce Marketing Cloud and Arlanis Reply stepped in.
Visit the Microsoft Innovation Summit for Automotive 2019 to learn how Artificial Intelligence will impact the automotive industry and how Microsoft technologies - especially Microsoft AI - are helping your business succeed. Microsoft and Cluster Reply would like to invite you to this exclusive event on 5 June 2019 at Microsoft Germany in Munich.
Thanks to analytical CRM by SAP®, Audi knows exactly what its customers are interested in, and is hence able to offer customers support in a more holistic manner. The aim of customer relationship management is to ensure that each and every customer contact with Audi is a positive experience. With first rate support by Reply, the project was implemented successfully and efficiently.
Concept Reply is part of the German Federal Ministry of Education and Reserach (BMBF) project 'Industrialisation and Digitisation of Additive Manufacturing (AM) for Automotive Series Processes' (IDAM) which is coordinated by BMW Group.
Many companies are already experimenting with prototype devices and simulated 5G scenarios. Together with a customer from the automotive industry, Infinity Reply and Spark Reply have tested the technical limits of 5G, especially for the use of AR and VR in pre-sales scenarios for passenger vehicles.
Reply’s AWS DeepRacer, an autonomous driving competition open to experts and beginners of Machine Learning. Register now and discover the amazing prizes.
Concept Reply is part of the project “Industrialization and Digitization of Additive Manufacturing (AM) for Automotive Series Processes,” or IDAM for short.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care.
Processes and company organisation structure have been organised according to
customer groups and aligned to customer requirements. This customer-oriented
IT architecture requirement was met with the implementation of SAP CRM for a
standard customer care and SAP NetWeaver™ as a systems integration platform. Reply designed and implemented major parts of the overall architecture.
Concept Reply is part of the newly launched
IDAM project, a research project with the aim of transferring metal Additive Manufacturing technology into a highly automated process, specifically designed for the automotive industry.
Data Reply is supporting CNH Industrial in a project aimed at collecting and analyzing telematics data coming from industrial vehicles, enabling the company to anticipate customers’ needs and offer customized after-sales services.
Reply supports customers in the automotive industry by implementing ChatBot applications for Car Configurators, After Sales Services
and Customer Interaction Center Support.
Arlanis Reply helped a carsharing company implement a multi cloud solution on an all-in-one Salesforce platform to increase efficiency for service agents.
Cluster Reply has exploited the innovative characteristics of connected devices to create a solution for enhancing customer experience in the automotive sector. The solution is based on the integration of the Sitecore Experience platform with Microsoft Azure Cloud services.
The nerve-wracking search for a parking space has come to an end thanks to Advanced Analytics and Data Science.
Comsysto Reply has developed a service for parking space detection with sensor data.
Reply is sponsor of the
Automotive Trend Forum in
10-11 May 2017 and will be represented there by
Data Reply and
Syskoplan Reply. About 400 international experts from academia and industry will visit this conference, which deals with current trends in automobile sales and marketing.
Cluster Reply supports automotive companies in enhancing the customer service experience by the development of chatbot solutions that are connected with CRM and CIC systems and can seamlessly interact with call center agents. Automotive companies benefit from chatbots as cost-effective way to reduce call center times, increase customer satisfaction and create upselling potential.
In a more than ever connected world, the automotive industry is following the fast pace of the new technology. Cars are smarter but also more subject to cybercrime / cyber vandalism with a possible impact on the physical security of people. Spike Reply can help you.
Reply consolidates its relationship with the FCA Group, securing a technological, strategic and creative partnership with Alfa Romeo EMEA (Europe, Middle East and Africa), and confirms its position in the Digital Experience global market with the creation of an International Team, coordinated by Associate Partner Niccolò Magnani and Reply Creative Director Francesco Milanesio.
Reply will participate in the
17th International CAR Symposium on
1 February 2017. The 1,200 top managers and decision-makers attending the symposium have made it a top-tier meeting place in the automotive industry.
Reply participates in the ConCarExpo taking place in Düsseldorf, 29-30 June 2016. The ConCarExpo is the first international trade fair on Connected Car and Mobility.
Cluster Reply and Riverland Reply attend the 16th International CAR Symposium in Bochum, taking place on 11th February 2016.
Reply takes part in the fiftheen edition of Auto CRM & Marketing Excellence which takes place in Rome from 10th to 11th November 2015.
For the Parts & Service division at CNH Industrial, Reply has created P&S Channel, an internal-communications initiative developed with the contribution of two Reply mainstays, in TamTamy™ and Discovery Reply Multimedia™, supplied in Software-as-a-Service (SaaS) guise.
An innovative application has been combined with a sustainable paper design that, in a few simple steps, becomes a pair of 3D glasses. This is the immersive brand experience created by Bitmama and Forge Reply in cooperation with Magneti Marelli.
Michelin’s UK MD needed to bring the three-year strategy to life in such a way that his people could be inspired to work together. Reply delivered a four-phased approach as a solution, combining behavioural analysis techniques with organisation strategy intervention and a tried and tested communication approach to storytelling using ‘The Big Picture’.
Reply will be present as an exhibitor at the
Car Symposium 2015. The international automotive congress, which has established itself as a high-calibre meeting place for the automotive industry, will take place on 4 February 2015 in Bochum’s RuhrCongress centre.
Big Data presents a huge opportunity for automotive companies to meet the demands of their more challenging and educated customers. Major firms have recognised the importance of data along the entire value chain.
Reply supports IVECO Defence Vehicles (IVECO DV), market leading manufacturer of defence and civil protection vehicles (trucks, armoured vehicles, protected and multipurpose vehicles), with its logistics management. A SideUp Reply™ solution has been introduced for the management of the military replacement parts warehouse in Bolzano, replacing the custom system previously used.
With the signing of the Memorandum of Intent with the Ministry of Public Administration, FIAT now offers its employees the opportunity to use services offered by the Piemonte Region and the City of Turin through the company’s own network, with the solution “Reti Amiche on the Job” (“Worker-Friendly Networks on the Job”), developed in collaboration with Cluster Reply.
Powered by a modern restyling and fresh infotainment content, Alfa Romeo MiTo is back with a new and compelling campaign and a new slogan: ‘VIVI ROCK’ (cf. live like a rock star). Bitmama, the digital communication company set up as a joint venture between Armando Testa group and Reply group, has conceived an innovative communication venture to support the ATL effort. It is among the first on the digital scene to unite the most popular social network, Facebook, and the music player of the moment, Spotify.
Piaggio & C. S.p.A. implemented the SAP ERP platform for the management of the main business processes. The solution identified by the Piaggio Group together with
Syskoplan Reply is the SAP SRM platform.
The App that rewards those who watch TV. The App 'Lancia InteracTV' combines the 'Digital Product Placement' with the interactive features offered by new technologies revolutionizing in one fell swoop both the concept of television viewing that the receipt of the message.
PMS (Product Manufacturing System), a system that can be classified into the MES (Manufacturing Execution System) area, allows supervision, control and Management of manufacturing activities and field systems.
Activity Tracking is the application designed by Fiat Group Automobiles (FGA) and developed by Cluster Reply in order to manage events tracking mostly concerning requests for evolutive, corrective and support activities between the IT departments and the Client and/or the Help Desk teams managed by third parties.
Cluster Reply attends the Manufacturing Innovation Summit in Stuttgart on February 26, 2014. The Manufacturing Innovation Summit 2014 focuses on the interaction of customers of the high-tech, automobile and manufacturing industry.
Cluster Reply and Syskoplan Reply took part in the CRM Expo 2013, the leading Trade Fair for Customer Relationship Management, that was held in Stuttgart from 24 to 26 September 2013.
Reply Deutschland joined the 13th International CAR-Symposium which took place from 29 to 30 January 2013 in Bochum. The CAR - Center Automotive Research’s 13th international symposium has already been acknowledged as a high-ranking branch meeting in the automotive industry.
A site that speaks 16 languages at the same time and is accessible by all portable devices on the market? A portal that is global and also hyper-local? Today it exists. Its name is Lancia Mobile, and it confirms the desire for innovation that permeates every move of the Turinese brand. Bitmama has created the first corporate portal specially designed for the fruition on mobile devices, and not a simple “make-up” of the desktop version. The Lancia Mobile project is supported by the GAIA Reply™ platform.
“Non Monotonous vs. Monotonous”. It’s the leit motiv of the communication strategy that Bitmama has created for the presentation of Lancia Ypsilon Black&Red.
Sometimes they come back. And that’s good. Lancia New Thema and Lancia New Voyager have fixed an appointment in their websites to present their new soul, a synthesis of the best of two industrial cultures: elegance and strength, ecology and power, style and functionality.
Lancia and Chrysler are online together. A site created by Bitmama to tell of the merger of two big companies and their industrial project.
Blue&Me™ is online with
www.blueandme.net, a multibrand portal (Fiat, Alfa and Lancia) created by
Bitmama presents the new Lancia institutional website, for a virtual experience full of innovations. The new Lancia engine designed for the web is born, a real search engine in Google style.
The graphic SAP complementary system iFMS optimizes the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To make getting started with CAD integration as easy as possible for you, we are offering you an “iFMS starter kit for SAP RE-FX“. This starter kit lets you optimise the data management quality and the visualisation of the architectural view by means of a CAD/SAP system integration. Also benefit from cost savings!
The graphical SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. To facilitate the introduction to infrastructural facility management, we offer an iFMS Starter Kit for SAP PM/CS. The Starter Kit allows you to optimise the quality of your area and occupation management and achieve cost advantages.
iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The key management module supports companies in managing locking systems as well as the issue and return of keys to employees, students and third parties.
iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial Facility Management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The cleaning management module supports companies in tendering, realisation and auditing cleaning services.
The graphic SAP complementary system iFMS optimises the processing of SAP-based business processes in infrastructure, technical and commercial facility management and expands SAP’s range of functions through supplementary iFMS software modules. The ’graphical variant planning’ module allows you to plan and execute area and occupancy optimisation, as well as workplace equipment and transfers.
iFMS is a graphical complementary system for SAP RE-FX and SAP PM/CS. iFMS optimizes the execution of SAP-based business processes in infrastructural, technical and commercial facility management and expands the range of functions of SAP through complementary iFMS software modules. Together, iFMS and SAP form a holistic CAFM with a high level of system integration. The “Presentation and Marketing Plan” module supports companies with the automatic creation of plans through the graphic display of CAD data in combination with key figures, diagrams and annotations.
Our customers benefit from excellent business processes with a high ROI and solutions that offer secure investments.
Technology and Business Integration creates competitive advantages for IT providers
The integration of technology and business offers IT providers a competitive advantage.
The planning processes of CLAAS are optimally supported by the implemented planning tools as well as the reporting.
The new user-friendly system offers ZF Friedrichshafen AG a high level of automation in its procurement process, thus improving throughput times and better data quality.
Quality customer service means the many parts of Volkswagen need to collaborate and share information through an integrated application architecture. SAP CRM fits neatly into that concept.
Audi believed redefining the customer experience through Customer Relationship Management (CRM) would unlock customer retention.The company’s vision is to recast Audi’s face to the customer by creating a more holistic relationship among manufacturer, dealer and customer. The result: a premium ownership experience that boosts customer satisfaction and repurchase.
Volkswagen Financial Services AG is Europe’s largest automobile financial services provider and a major consumer bank. The company needed to replace the customer facing process to provide full visibility of customer data. Volkswagen Financial Services chose SAP CRM, SAP NetWeaver and syskoplan for the integration.
Volkswagen Financial Services pursues a consistent CRM strategy in customer care. Processes and company organisation structure have been organised according to customer groups and aligned to customer requirements. This customer-oriented IT architecture requirement was met with the implementtation of SAP® CRM for a standard customer care and SAP® NetWeaverTM as a systems integration platform. Syskoplan Reply designed and implemented major parts of the over-all architecture. Thanks to the intelligent integration using state-of-the-art integration tools and incorporating existing banking systems, a service-oriented platform for innovative customer processes with high investment protection value was created.
The Dealer Rendering System, identified with the acronym DRS, is an application which, within the Automotive industry, makes it possible to request, manage and analyse materials returned by the sales, dealers and repair-shops network, optimising the reverse logistics process and automating processes for identifying responsibilities for faults.
The necessity to implement the IAS/IFRS standards results from the need to adopt clear rules at European Union level aimed at ensuring comparable and transparent financial information.
For a large enterprise operating in the Automotive industry Technology Reply has implemented a new Business Intelligence system aimed at monitoring the Key Performance Indicators of the Logistics area.
The business intelligence application created by Technology Reply for Fiat Group Automobiles automates the collection and organization of all data relating to Fiat registered vehicles worldwide, in order to feed a multi-dimensional model which will be complemented by a navigable dashboard featuring reports and different analysis possibilities.
The Italian edition of SAP World Tour, the most relevant event for Italy?s SAP technology, unifies each year an amazing number of visitors for a wide and qualified scenario of technology and company solutions of the next generation.
Reply concluded the agreement with the Fiat Group for the acquisition of a business branch dedicated to the management of "third party" clients of Fiat Gesco, a company specialisied in Process Management solutions.
Brembo, a world leader firm in design and production of highly reliable braking systems for cars and motorbikes, requested Reply?s consulting services with regard to satisfy two, strongly felt corporate needs.
In a highly competitive economic scenario it’s over more important re-boost efficiency by redesigning the management control of business and distribution flows.